Ability to Initiate WhatsApp Template Messages in Zoho SalesIQ Without Preexisting Chat
Hi Zoho SalesIQ Team,
I hope you're doing well.
I understand that with the WhatsApp integration in SalesIQ, clients can contact us via WhatsApp, and we can use WhatsApp templates to send messages outside of the 24-hour window by reopening an existing chat.
However, we would like the ability to send a WhatsApp template message to a client who has not yet initiated a chat with us. As of now, WhatsApp templates in Zoho SalesIQ can only be used for an existing conversation or to reopen a closed conversation. There is no option to initiate a message to a customer who has never started a chat.
We request the addition of a feature that allows initiating a WhatsApp template message to a new client directly from SalesIQ.
This would help us proactively engage with potential leads and improve customer outreach.
Looking forward to your consideration.
Best regards,
Ram
Topic Participants
Ram Freedman
Theo
Sasidar Thandapani
Ashley Bell
Júlio
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