Celebrate WWW day with Zoho Desk

Celebrate WWW day with Zoho Desk

Let's recall the times when we learned 'WWW' stands for World Wide Web.
Whether you like to call it wuh-wuh-wuh or double-u double-u double-u, or World Wide Web, we all owe a lot to this groundbreaking invention that reshaped how we connect, communicate, and learn.
Info
“The World Wide Web is the only thing I know of whose shortened form takes three times longer to say than what it’s short for.”
While we seldom type “www” into our browsers today, most domains now begin https:// or custom domains or subdomains, yet the spirit of the web remains the same: connecting people, ideas, and knowledge.

The web, work, and knowledge sharing 

World Wide Web day, celebrated on August 1, reminds us of the importance of networking not just digitally, but socially and professionally. Long before the internet evolved into today’s immersive digital experience, knowledge was passed only through human connection: colleague to colleague, team to team, organization to organization.
In customer support, this knowledge exchange was more critical than ever.

How Zoho Desk embraces the spirit of the web 

In Zoho Desk, we make efforts to do more than serve tickets. We use the 'spirit of web' to educate, assist, empower, and connect.
Every meaningful customer interaction begins with a clear understanding: the why, what, and how behind the product.
To support this, at Zoho Desk, we invest in myriad layers of knowledge delivery and engagement as below:
  • An ever-growing Knowledge Base
  • Community driven discussions
  • Video tutorials
  • Use cases and support articles
  • Listening closely through feedback and support at various levels
  • Meetings and remote sessions
  • Webinars and virtual discussions with experts
  • In person events : User meetups, zoholics, one-on-one sessions and workshops
These kinds of support keep customers informed, empowered, and help the organization too.

Evolving with the web 

Here are a few more ways Zoho Desk aligns with the purpose and power of the World Wide Web:
Real-time collaboration: Agents can tag teammates, share private comments, and collaborate without switching tools, just as the web made global collaboration instant.
Contextual intelligence: Just like the web provides targeted search results, Zoho Desk provides data to agents from ticket properties, contact info, and customer insights, to make interactions faster and more relevant.
Global access, local relevance: Support teams across regions can operate seamlessly using custom SLAs, business hours, and multi-language knowledge bases to serve global customers with local sensitivity.
API-powered integrations: Zoho Desk connects with other apps and systems, extending support workflows much like the web connects data across platforms.

A Commitment, Not Just a Channel 

On this World Wide Web Day, we reflect not just on the technology itself, but on why it matters:
  • Create access to information
  • Foster community growth
  • Bridge knowledge gaps
  • Ensure every customer values
At Zoho Desk, we see support as a shared journey between the customer and the organization. Like the web, we strive to make that journey inclusive, informed, and impactful.
Thank You for being part of this journey.
As we celebrate World Wide Web Day, let’s commit to building stronger, smarter, and more connected customer relationships.
Here’s to meaningful connections, one support conversation at a time.
Regards,
Lydia | Zoho Desk



      • Sticky Posts

      • Register for Zoho Desk Beta Community

        With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

      • Share your Zoho Desk story with us!

        Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

      • Tip #1: Learn to pick the right channels

        Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

      • Welcome to Zoho Desk Community - Say hello here!

        Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

      • Webinar 1: Blueprint for Customer Service

        With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

        • Recent Topics

        • Join our live webinar: Explore the WorkDrive TrueSync application!

          Hello everyone, We are thrilled to invite you to a live webinar focused on mastering the WorkDrive TrueSync application. Discover how to seamlessly sync your content between the cloud and your computer, ensuring smooth and efficient file management. Our

        • Zoho Creator customer portal limitation | Zoho One

          I'm asking you all for any feedback as to the logic or reasoning behind drastically limiting portal users when Zoho already meters based on number of records. I'm a single-seat, Zoho One Enterprise license holder. If my portal users are going to add records, wouldn't that increase revenue for Zoho as that is how Creator is monetized? Why limit my customer portal to only THREE external users when more users would equate to more records being entered into the database?!? (See help ticket reply below.)

        • Script Editor not an option

          I am trying to apply a script to a sheet and Script Editor is not an option. I don't want to go outside Sheets to do this (like Creator) if it can be done inside Sheets.

        • Envio de mails

          Hola! No puedo enviar mails pero si recibirlos. No se como solucionarlo! Mi dominio es chidobebes.com.ar

        • ERROR CODE :554 - Your access to this mail system has been rejected due to poor reputation of a domain used in message transfer

          In my email configuration: The domain's MX Records are pointed to Zoho The domain's SPF Records have been pointed out successfully DKIM is enabled. DMARC Record is pointed for the domain. The domain name is digioorja.in. Still facing the issue of Error:

        • This Operation has been restricted. Please contact support-as@zohocorp.com for further details

          l tried to verify my domain (casalimpaeperfumada.com.br) and its shows this error: This Operation has been restricted. Please contact support-as@zohocorp.com for further details.

        • SLOW EMAILS

          Is there an issue with the Zoho server? For two days now I've been having issues with very long buffering. Please advise. Thank you.

        • POP3 authentication error - SOLVED

          Just in case others are as forgetful as me ... As Zoho has changed the POP server for personal and free organisational users, I needed to change the POP server on my email client. This failed persistently but eventually I remembered that I had chosen

        • Solution to Import PST File into Office 365.

          MailsDaddy OST to Office 365 Migration Tool is an outstanding solution to recover OST files and migrate them into Office 365 without any hassle. Using this software users can multiple OST files into Office 365 with complete data security. It offers users

        • Add Zoho One Groups/Departments to Shared Mailbox Access

          Hi, I hope you're doing well. Currently, in Zoho Mail, I can manually add specific users or the entire organization to a shared mailbox. However, there is no option to add Zoho One groups or departments. Feature Request: We would like the ability to assign

        • Allow Filters with Only Special Characters in Zoho Mail

          Hi Zoho Mail Team, I hope you're doing well. We have noticed that currently, Zoho Mail does not allow creating filter criteria using only special characters, such as = or #. However, there are scenarios where such a filter is necessary. For example: Filtering

        • How to save email as PDF?

          I saw 2 previous threads about this. One is from 14 years ago. The other was closed as "answered" a year ago but the feature was never implemented: https://help.zoho.com/portal/en/community/topic/how-to-download-save-emails-as-pdf Is the "save as PDF"

        • Flexible plans

          Hi, I have a Workplace Standard subscription. On Zoho's website, it mentions that with the annual plan it's possible to have multiple plans under the same organization—for example, Workplace Standard and Mail Lite. However, I can’t find a way to do this

        • Weekly Tips : Teamwork made easy with Multiple Assignees

          Let's say you are working on a big project where different parts of a single task need attention from several people at the same time—like reviewing a proposal that requires input from sales, legal, and finance teams. Instead of sending separate reminders

        • Cannot give public access to Html Snippet in Zoho Creator Page

          Hi, I created a form in Zoho Creator and published it. The permalink works but I want to override the css of the form. (style based URL parameters is not good enough) So I created a page and added an Html snippet. I can now override the css, which is

        • Weekly Tips : Customize your Compose for a smoother workflow

          You are someone who sends a lot of emails, but half the sections in the composer just get in your way — like fields you never use or sections that clutter the space. You find yourself always hunting for the same few formatting tools, and the layout just

        • Accounting on the Go Series-43:Enhancing Your Reporting Efficiency with Dashboard Filter State Retention

          Hello everyone! Welcome back to our series on Zoho Books mobile app features. Today, we will talk about a feature that yet again helps you focus on work that really matters-Dashboard Filter State Retention. Imagine you're working on your Zoho Books dashboard,

        • Zoho books/payroll tax payment

          I accidentally made a second payment to my taxes for $300 which is reflected in my bank account and therefore on Zoho books but I can not match it to any transactions because its not reflected in payroll as a tax payment. Is there a way to add an extra

        • I can't renew the Finance Plus subscription

          I tried to renew the Finance Plus subscription but it keeps reloading the same page over and over when ever I click on "Renew Subscription" button

        • Estimate vs Quote

          they are different. Quote is for 1 piece price + other charges. Estimate is for total quantity to be ordered. The gross total amount of the Estimate is the amount payable. Replacing Estimate as Quote is not understandable because they are different. In

        • Accounting on the Go Series-47: Effortless GSTIN Management- Auto Populate TaxPayer Details in Zoho Books Mobile App

          Hello everyone, Welcome back! Today, we're focusing on a feature specifically designed for our Indian users in the Zoho Books-Indian edition, particularly those who deal with GST compliance regularly. We understand the importance of accurate and efficient

        • Accounting on the Go Series-48: Enhance Accuracy with Custom Work Week Start Days in Zoho Books iOS app

          Hello everyone, Welcome back! We’re here with another feature spotlight that might seem small but can have a big impact on your daily routine: setting the first day of the work week in the Zoho Books iOS app. Imagine this: You’re a business owner who

        • Time to Get Paid Report in ZBooks

          Hello, One of our customers who has 25 different companies around the world gets 60 days to make payments. Unfortunately, the subject report does not report an average time to get paid (in days) or the ability to look at a custom period of time. Currently

        • How to prepare a balance sheet for a company that has no operations yet?

          .

        • Project Billing Method from Zoho People

          Normaly our customers use Zoho Projects to manage projects and timesheet that are being charge to the customer. Using the integration from Zoho Project we can have projects base on different billing method. For example most of our customer use Hourly

        • Zoho Books-Accounting on the Go Series!

          Dear users, Continuing in the spirit of our 'Function Fridays' series, where we've been sharing custom function scripts to automate your back office operations, we're thrilled to introduce our latest initiative – the 'Zoho Books-Accounting on the Go Series'.

        • Zoho Books | Product updates | July 2025

          Hello users, We’ve rolled out new features and enhancements in Zoho Books. From plan-based trials to the option to mark PDF templates as inactive, explore the updates designed to enhance your bookkeeping experience. Introducing Plan Based Trials in Zoho

        • Zoho Books | Product updates | August 2025

          Hello users, We’ve rolled out new features and enhancements in Zoho Books. From the right sidebar where you can manage all your widgets, to integrating Zoho Payments feeds in Zoho Books, explore the updates designed to enhance your bookkeeping experience.

        • Update or Upsert Records Using Unique Custom Fields

          Hello customers, We've enhanced the process of updating records via API. You can now: Update records using unique custom fields Upsert records using unique custom fields Note: Both the features are available in the Zoho Books and Zoho Inventory apps.

        • [Webinar] Understanding the New Invoice Management Systems

          Join industry expert CA Pritam Mahure as he discusses the importance of the new Invoice Management System (IMS) and its impact on taxpayers. Topics Covered: - Concept of IMS and pre-requisites - Applicability and Restrictions on Invoices/Records for IMS

        • Accounting on the Go Series-51: Effortless Transactions: Create and Manage Directly from Uploaded Documents

          Hello everyone, We’re back with another useful feature that makes working with Zoho Books even easier! This time, we’re simplifying the process of creating transactions directly from uploaded documents. Imagine you’re out meeting clients, and you receive

        • [WEBINAR] Effortless migration to the VAT-ready South Africa edition of Zoho Books

          Hello there, If you are one of our early users from South Africa using the older edition of Zoho Books, this webinar is for you! We have now launched a new South Africa edition with VAT support, to which you can migrate your existing data. Join this session,

        • Accounting on the Go Series-52: Capture Receipts on the Go, Right from Your Lock Screen.

          Hello everyone, We’re excited to introduce a feature that will make your life so much easier—especially for those constantly on the move! With iOS 18, Zoho Books now allows you to capture receipts directly from your lock screen using Locked Camera Capture.

        • AT - Austrian Accountant familiar with ZOHO

          Hello, as I have just migrated to ZOHO and unfortunately have to change my accountant next year, I am looking for an accountant (for Austria) who already has experience with Zoho or who already manages clients using Zoho books. Is there anyone here from

        • Zoho Workflow issue

          Dear Zoho Users, I have Zoho Books premium subscription, I have created a email alerts workflow for Invoices and following are the configurations for the same: 1. Workflow for Invoice module 2. Choose when to tigger - created or edited 3. Filter the triggers

        • Accounting on the Go Series-53: Swift Transactions at Your Fingertips-Zoho Books in Your Control Center

          Hello again, We’ve all had those moments where you need to get something done quickly, but the process of unlocking your phone, finding the app, and navigating through menus slows you down. Now, with Zoho Books integrated into the iOS 18 Control Center,

        • Update on PDF Download Issues Caused by Antivirus Software

          Hello users, Antivirus software is designed to protect your computer from malicious software and threats. However, they may mistakenly identify legitimate files and software as threats at times. This is known as a false positive. We have received reports

        • Accounting on the Go Series-54: Effortlessly Find Your Zoho Books Customers in Your Phone’s Contact List

          Hello Zoho Books users! How are you all ? We’re happy to share a handy new feature in Zoho Books mobile app. Now, you can access your Zoho Books customers right from your phone's contact list, making it easier to stay connected on the go. How this can

        • Integration of Phase 2 -e-invoicing- KSA

          Zoho Team, I want to get a training of integration of phase 2 invoicing KSA in zoho step by step.

        • I can not save new invoice

          Hello Now I am trying to save a new invoice but I can not save it because showing unpaid invoice warning which are not overdue. Please let me know how to skip unpaid invoice warning letter and save new invoice. Thank you

        • Next Page