Kiosk Studio wrap-up | How our community used kiosks in 2024

Kiosk Studio wrap-up | How our community used kiosks in 2024

Hello, everyone!

Happy new year! The end of 2024 has been busy, and 2025 promises to be bigger and better.

As we ring in the new year, let's rewind and look at Kiosk Studio, our no-code customization tool. The past 300 days have seen the CRM community embrace this feature, as seen by the 200+ combined replies to our early access post and general release post.

Milestones

Let's look at some important milestones we've crossed in 2024:

Kiosk Studio and you

Let's look at some interesting facts when it comes to kiosk usage in 2024:

Who loves kiosks more? Admins who like the easy configuration? Or users who love the smooth execution?
  • Admins around the world have created a whopping 12,000+ kiosks combined so far!
  • Not to be outdone, users have executed kiosks a staggering 290,000+ times!
  • We're calling this a tie for 2024 (though we want to thank the admins for trying out this feature in the first place)!
An IT specialist, a consultant, and a realtor enter a kiosk...
Building kiosks for the IT-related domains was the most popular usage of kiosks, followed by consulting, real estate, insurance, and banking, showcasing Kiosk Studio's versatility across industries.

October 2024 was Kiosktastic!
Users executed kiosks 45,000+ times in October—the highest in 2024!

Custom button > Kiosk is a crowd favorite!
As you know, kiosks can be accessed from multiple locations in the CRM. Users have accessed kiosks via custom buttons the most, followed by the home page dashboard and record detail views.

We loved your feedback in the community, so please keep it coming
From appreciation to detailed feedback to bugs, the Zoho CRM community kept the conversation going with the product team to make kiosks better. Here are some favorites:
  • "Crazy, I've seen some clients segregate the commercial flow because they preferred to use other tools that guided the pre-sales team with pre-defined scripts. This will solve a lot of bureaucracy and is a very strong ally with the blueprint processes."
    First comment on our early access post. Thanks, Andres !
  • "Thank you for enabling this for me. Here is my initial feedback." Jordan Talmor proceeded to list 15 discrete observations that our product manager appreciated very much!
  • Yosi Grinwald sandwiched some great feedback between "I started using kiosk last week, And it's just amazing!!!" and "Good luck with the repairs😊"
  • Kevin Flynn has always been awesome with his feedback (he's a Zoho MVP after all!). Thanks, Kevin!
  • Kava Li, Pablo Silva Osorio, Kelly Lehner, Zohoboy, Emre... the list goes on. Thanks to everyone in the community who's helped us make Kiosk Studio better! Please keep your feedback coming!
Can we top 2024 in terms of updates? Yes, we can!
In 2025, look out for:
  • Sequential actions to cover use cases where subsequent screens or actions depend on the output of previous actions
  • Client script support to enable dynamic UI behavior and validations during kiosk execution
  • Path connector enhancements to streamline workflows by merging, branching, and looping paths effortlessly
  • Configurable back and pause buttons, giving users more control and improving navigation
  • Reuse (clone) fields to enable users to reuse kiosk or module fields and ensure consistency and save time
Let's make 2025 another year of breakthroughs with Kiosk Studio. Here's to empowering admins, streamlining workflows, and transforming customer experiences like never before.

Thank you for being part of this journey!



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