New From Email in Zoho Desk

New From Email in Zoho Desk

Dear ZohoSupport,

 

We are trying to establish a new From Address in Zoho Desk but we are facing difficulties.

 

When trying to use the smtp.office365.com SMTP Server, after clicking the Save and Verify button, the Authentication Failed error pops up although, the username and password is correct. I am being told that this server requires a MFA authentication which is described by the document in the below link.

 

 

Could you please confirm if Zoho supports this authentication method, as well as what information would you need from my side to set this up for us? This is the SMTP Server that we would like to use for the From Email address we need to use with the ZohoDesk and Zoho FSM solutions.

 

We also tried a second SMTP Server: securesmtp.stryker.com. This was done only for testing purpose and to see if this one would work, however, the one we need to use is the one mentioned above. With this one however, after clicking the Save and Verify button, no error message is given but the page seems to be waiting forever, with the little busy circle on the button keep spinning.

 

Could you please let us know what you are seeing on your side in the logs and provide your input on moving this forward?

 

Thank you in advance.

Kind regards,

Chethiya.




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