Product Updates in Zoho Workplace applications | May 2025

Product Updates in Zoho Workplace applications | May 2025

Hello Workplace Community,

Let’s take a look at the new features and enhancements that went live across all Workplace applications this May.

Zoho Mail

Increased Preset Limit for Reminder and Snooze Options

Preset limits for the Reminder and Snooze options have been raised from 7 to 50 rows, making it easier to view and select from a broader range of time options when setting reminders or snoozing emails.

SecurePass reauthentication alert

When a SecurePass email is kept open beyond its expiration time in Mail, a reauthentication prompt will appear, requiring you to verify your identity again before you can continue accessing the email content.

Generate Cliq summary report

Get a clear picture on how your team is using Zoho Cliq using the Cliq Summary Report in Admin Reports which provides you an all-in-one view of user activity, including messages, calls, meetings, and discussions.

Track meetings with the new Meeting summary report

Stay on top of every meeting in your department with the Meeting Summary Report in Admin Reports. Whether scheduled or created get a quick, clear snapshot of all meetings.

Zoho Calendar

Set your own Calendar sync schedule

For any calendars subscribed through web URL, you can now set the sync period between 4-12 hours. This helps you to stay synced at a regular interval compared to the previous setting of 12 hours. 

Zoho Cliq

Korean language support

안녕하세요! Zoho Cliq is now available in Korean, making it easier for teams in Korea to collaborate in their native language.

Noise cancellation for calls and meetings

Say goodbye to background noise. You can now enable noise cancellation during your calls and meetings for a clearer call experience.

Auto-follow threads

The option to auto-follow threads in channels is now available on the Cliq mobile app. You won’t miss a follow-up, no matter where you are.

Widgets and shortcuts

Enhance your Zoho Cliq experience by adding widgets to your home screen for quick access and using shortcuts to perform actions.

Zoho Connect

Manage task flow with mandatory statuses

Manage task flow with mandatory statuses. Mark key task statuses as mandatory to make sure no crucial steps are skipped before completion.

Smarter task control is here

Now you can assign task status update permissions to specific people so the right person makes the right move at the right time.

Zoho Sheet

Never miss an update with custom email notification settings

Personalize how you stay updated on changes made to your spreadsheets—comments, edits, or both. Choose how often you receive email notifications for those changes with custom email notification settings.

Zoho Show

Introducing the Zoho Show Windows app

Zoho Show is now on Windows—create, collaborate, and present seamlessly from your desktop with all the power of the web version and more!

Zoho WorkDrive

Automate and optimize processes with Workflows

Workflows automate routine, content-specific tasks, helping your team save time, reduce manual effort, and maintain consistency. WorkDrive supports both automatic workflows (triggered by specific events) and manual workflows (started manually by right-clicking a file or folder).

To help you get started quickly, we've enabled three ready-to-use manual workflows (Review, Approval, Review and Approval). You can also use the no-code workflow builder to design and deploy custom workflows tailored to your team’s unique needs.
  • Managing and Tracking Workflows: The Workflows tab in the left panel helps you manage workflows effortlessly. It provides two sections: Waiting for my action and Started by me, ensuring you can keep track of workflows assigned to you and those you’ve initiated.
  • Centralized Workflow Management for Admins: Team admins can access all team workflows from the Admin Console > Workflows, where they can view, edit, delete, or clone workflows, toggle them on or off, and track their activity—all from one place.
Feature Rollout
  • Enabled for new users: The Workflows feature will be automatically activated for all new signups. It will be gradually rolled out to organizations with existing accounts that have not yet used Zoho Writer workflows.
  • Seamless migration for existing users: For organizations that are already utilizing Zoho Writer workflows, our team is working to migrate existing workflows to Zoho WorkDrive Workflows. This ensures a smooth transition to your ongoing processes.
Feature Availability 
  • Default Workflows (Review, Approval, Review and Approval): Available for all plans except WorkDrive Individual plan.
  • Custom Workflows: Available only for WorkDrive Business plan and Zoho One users.

Zoho Trident

View and access delegated mailboxes

Access and manage delegated mailboxes alongside your own. Depending on your permission level, you can view, read, or reply to emails, on behalf of the mailbox owner (Available on Mac and Windows).

Switching the "From" address in the Mail Composer

When composing or replying to an email, you can now change the "From" address directly in the Mail Composer. This lets you choose which email account to send the message from, helping you maintain the right context for your conversations (Available on Windows only). 

Create secure, shareable links to emails

Email permalinks make it easy to quickly access, share, and reference specific conversations without forwarding or searching through your inbox. You can create a permalink to the email you want to share, control who sees it, and set how long it’s available (Available on Mac and Windows).

View and manage .pst files

A .pst (Personal Storage Table) file is an Outlook Data Storage file format for storing local copies of emails, contacts, and calendar events. You can now add these .pst files to Trident to view locally stored email archives without increasing the size of the mailbox(Available on Mac only).

      • Sticky Posts

      • Product Updates in Zoho Workplace applications | January 2026

        Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of January. Zoho Mail Zoho People Notifications preview in Zoho Mail Notification emails from Zoho People
      • Product Updates in Zoho Workplace applications | December 2025

        Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this December. Zoho Mail Block emails without notifying the sender Block emails without sending a rejection notification
      • Product Updates in Zoho Workplace applications | November 2025

        Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this November. Zoho Mail Format comments easily using Slash Commands With Slash commands, you can easily format text, insert
      • Product Updates in Zoho Workplace applications | October 2025

        Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this October. Zoho Mail Create Signature from Compose window You can now effortlessly create a Signature using the Create
      • Product Updates in Zoho Workplace applications | September 2025

        Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this September. Zoho Mail Attach email as EML file in Compose Effortlessly attach emails as EML file in Compose by simply

        • Recent Topics

        • Pass shipping info to payment gateway Zoho Books to Authorize.net

          For some reason the integration from Zoho books to Authorize.net does not pass the shipping address. Authorize.net is ready to receive it, but zoho books does not send it
        • Massive Zoho Books failure

          We have not received any communication or notification from Zoho, but we have detected that Zoho Books is not working for all our users. We cannot access or use Zoho Books. This is critical. We are trying to contact Zoho on the Spain telephone number,
        • Does the Customer “Company Name” field appear anywhere in the Zoho Books UI outside of PDFs?

          Hi everyone, I’m trying to understand how the Company Name field is actually used in Zoho Books. There is a Company Name field on the customer record, but when viewing transactions like a Sales Order in the normal UI (non-PDF view), that field doesn’t
        • Email outbox is now available in the sandbox

          Hello all! Testing emails without visibility has always been a blind spot in the sandbox. With the new Outbox, that gap is closed. You can now view and verify every email triggered from your sandbox, whether it’s through workflows, approvals, or mass
        • Zoho Desk blank screen

          opened a ticket from my email, zoho desk comes up blank, nothing loads. our receptionist also gets the same thing under her login on her computer. our sales rep also gets same thing on zoho desk at his home on a different computer. I tried clearing cache/history/cookies,
        • Subform edits don't appear in parent record timeline?

          Is it possible to have subform edits (like add row/delete row) appear in the Timeline for parent records? A user can edit a record, only edit the subform, and it doesn't appear in the timeline. Is there a workaround or way that we can show when a user
        • Zoho CRM for Everyone's NextGen UI Gets an Upgrade

          Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything
        • Looking For Recruit Developer

          Hi everyone, I am looking for a Zoho Certified Developer to assist with a development project for MetalXpert. We are building a software system designed to bridge the gap between a candidate mobile app and an employer web portal using Zoho Recruit as
        • sales IQ issue on website

          i integrated the zoho sales IQ code on the website but it is comming in distroted form i am sharing the screenshot below the website is bulit in wix platform
        • Full Context of Zoho CRM Records for Zia in Zoho Desk for efficient AI Usage

          Hello everyone, I have a question regarding the use of Zia in Zoho Desk in combination with CRM data. Is it possible to automatically feed the complete context of a CRM record into Zia, so that it can generate automated and highly accurate responses for
        • Multi-currency and Products

          One of the main reasons I have gone down the Zoho route is because I need multi-currency support. However, I find that products can only be priced in the home currency, We sell to the US and UK. However, we maintain different price lists for each. There
        • Deprecation of the Zoho OAuth connector

          Hello everyone, At Zoho, we continuously evaluate our integrations to ensure they meet the highest standards of security, reliability, and compliance. As part of these ongoing efforts, we've made the decision to deprecate the Zoho OAuth default connector
        • I need to know the IP address of ZOHO CRM.

          The link below is the IP address for Analytics, do you have CRM's? IP address for Analytics I would like to know the IP address of ZOHO CRM to allow communication as the API server I am developing is also run from CRM. Moderation Update: The post below
        • Important Update: Google Ads & YouTube Ads API Migration

          To maintain platform performance and align with Google's newest requirements, we are updating the Google Ads and YouTube Ads integrations by migrating from API v19 to the newer v22, before the official deprecation of v19 on February 11, 2026. Reference:
        • Importing into the 'file upload' field

          Can you import attachments into the file upload field. I would expect it to work the same way as attachments do, But can't seem to get it to work.
        • Zoho recruit's blueprint configuration is not functioning as mapped

          Current Status: Zoho Blueprint is not functioning as configured. Issue: We are moving a Candidate status in Zoho Recruit "for active file" but we encountered: "Status cannot be changed for records involved in Blueprint." This happens to various client
        • Super Admin Logging in as another User

          How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are working
        • Blocklist candidates in Zoho Recruit

          We’re introducing Block Candidate, which helps recruiters to permanently restrict a candidate from applying to current/future job openings. Once the candidate is blocked, they will no longer be able to participate in the recruitment process. This will
        • Layout Rules Don't Apply To Blueprints

          Hi Zoho the conditional layout rules for fields and making fields required don't work well with with Blueprints if those same fields are called DURING a Blueprint. Example. I have field A that is used in layout rule. If value of field A is "1" it is supposed to show and make required field B. If the value to field A is "2" it is supposed to show and make required field C. Now I have a Blueprint that says when last stage moves to "Closed," during the transition, the agent must fill out field A. Now
        • From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View

          Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with
        • Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account

          Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?
        • Zoho Desk - Upsert Ticket

          Hi Desk Team, It is common to request more information from end-users. Using forms is a great way to ensure all the required information is collected. It would be great if there were an "upsert" option on the Zoho Form -> Zoho Desk integration which would
        • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

          The address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon. It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition. Latest update
        • Client Side Scripts for Meetings Module

          Will zoho please add client side scripting support to the meetings module? Our workflow requires most meeting details have a specific format to work with other software we have. So we rely on a custom function to auto fill certain things. We currently
        • Introducing Multiple Sandbox Types and Support for Module's Data Population

          Register here for the upcoming Focus Group webinar on Multiple Sandbox | Help documentation to learn more about the new enhancements Hello everyone,  Sandbox in CRM is a testing environment for users to create and test new configurations like workflow
        • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

          Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files
        • Creator Offline

          We had online access setup and working on our iphones. We have just set it up on an 'Android Tablet' and it is not downloading all the images? We use it to show customers our catalogue. Any ideas. Offline components all setup on both devices
        • Drag 'n' Drop Fields to a Sub-Form and "Move Field To" Option

          Hi, I would like to be able to move fields from the Main Page to a Sub-Form or from a Sub-Form to either the Main Page or another Sub-Form. Today if you change the design you have to delete and recreate every field, not just move them. Would be nice to
        • Enable or disable any Field Rule!

          Hello Zoho Forms Community, We are excited to announce a powerful new enhancement to Field Rules that gives you greater control and flexibility in managing your form logic! Previously, if you wanted to temporarily deactivate a field rule, you had two
        • Marketing Tip #20: Increase traffic with strong meta titles and descriptions

          Meta titles and descriptions are what people see first on search results before they ever click through to your website. If your pages use generic titles or basic descriptions, you miss the chance to stand out, and search engines may not know which page
        • Different form submission results for submitter and internal users

          I'm looking for suggestions on how to show an external submitter a few results while sending internal users all the results from the answers provided by the external user. The final page of our form has a section with detailed results and a section with
        • Kanban view on Zoho CRM mobile app!

          What is Kanban? The name doesn't sound English, right? Yes, Kanban is a Japanese word which means 'Card you can see'. As per the meaning, Kanban in CRM is a type of list view in which the records will be displayed in cards and categorized under the given
        • Not able to delete a QC nor able to revert or create a cycle of manufacturing for QC failed Jobs

          Not able to delete a QC nor able to revert or create a cycle of manufacturing for QC failed Jobs
        • Dheeraj Sudan and Meenu Hinduja-How do I customize Zoho apps to suit my needs?

          Hi Everyone, I'm Meenu Hinduja and my husband Dheeraj Sudan, run a business. I’m looking to tweak a few things to fit my needs, and I’d love to hear what customizations others have done. Any tips or examples would be super helpful! Regards Dheeraj Sudan
        • is there any way to change the "chat with us now" to custom message?

          is there any way to change the "chat with us now" to custom message? I want to change this text
        • Deprecation Notice: OpenAI Assistants API will be shut down on August 26, 2026

          I recieved this email from openAI what does it means for us that are using the integration and what should we do? Earlier this year, we shared our plan to deprecate the Assistants API once the Responses API reached feature parity. With the launch of Conversations,
        • Capture Last check-in date & days since

          I have two custom fields on my Account form, these are "Date of Last Check-In" and "Days Since Last Contact" Using a custom function how can I pull the date from the last check-in and display it in the field "Date of Last Check-In"? and then also display the number of days since last check-in in the "Days SInce Last Contact" field? I tried following a couple of examples but got myself into a bit of a muddle!
        • Any recommendations for Australian Telephony Integration providers?

          HI,  I am looking for some advice on phone providers as we are looking to upgrade our phone system, does anybody have experience with any of the Australian providers that integrate with CRM Telephony? So far we are looking at RingCentral and Amazon Connect, and would love to hear feedback on any of the other providers you might have tried.  Thank you
        • Why is the ability Customize Calls module so limited?

          Why can't I add additional sections? why can't I add other field types than the very limited subset that zoho allows? Why can I only add fields to the outbound/inbound call sections and not to the Call Information section?
        • PDF Annotation is here - Mark Up PDFs Your Way!

          Reviewing PDFs just got a whole lot easier. You can now annotate PDFs directly in Zoho Notebook. Highlight important sections, add text, insert images, apply watermarks, and mark up documents in detail without leaving your notes. No app switching. No
        • Next Page