Ticket owner for desk ticket can't be set using Zapier "Create ticket" function.
I have a step in my zap where I create a ticket in desk, everything works fine apart from setting the Assignee (Ticket owner in desk).
When I look at the data sent to the API the assignee variable has no data
I can set the assignee (Ticket owner) if I add a "Update ticket" step in my zap, so this is specific to Create ticket.
I've contacted Zapier support and they verified that this is a bug. They told me I should contact Zoho since you are responsible for this code/integration.
I've contacted Zapier support and they verified that this is a bug. They told me I should contact Zoho since you are responsible for this code/integration.
Topic Participants
kristoffer
Shivani | Zoho Desk
Care2u MSP
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