Tip #45 - Explore Your Support Reach with Zoho Assist’s Geo Insights - 'Insider Insights'

Tip #45 - Explore Your Support Reach with Zoho Assist’s Geo Insights - 'Insider Insights'

Understanding where your remote support sessions are happening can help you make smarter decisions, allocate resources effectively, and improve overall customer satisfaction. In this week's Zoho Assist's community post we will be exploring Geo Insights feature.

With Geo Insights, your support data is no longer just numbers in a report, it gives you a clear, visual overview of your support footprint across different regions. The numbers are transformed into interactive maps that show session activity by location. You can easily identify regional hotspots, see trends in support requests, and determine which areas require more attention or additional resources. Whether your team manages a few clients locally or supports customers globally, Geo Insights provides a bird’s-eye view of your operations.

To access Geo Insights, log in to your Zoho Assist account using your credentials. Then, navigate to Reports and choose Geo Insights from the left panel. Using this feature is straightforward. Once enabled, you can start exploring interactive maps in just a few clicks. Hover over any region to see session counts, drill down for more granular data, and export reports for presentations or team reviews.



Some key benefits of Geo Insights include:

  • Visual mapping of sessions – Quickly see where most of your support requests are coming from.

  • Technician-level analysis – Track which technician is handling sessions in specific regions, helping you evaluate workload and performance.

  • Data-driven planning – Optimize technician assignments based on regional demand to improve response times and efficiency.

  • Trend tracking over time – Monitor how session patterns change across months or quarters to better forecast support needs.

Geo Insights ensures that your remote support strategy is efficient, scalable, and aligned with customer needs, no matter where your users are located. By visualizing your operations geographically, you can proactively identify trends, anticipate demands, and ultimately enhance the customer support experience. It’s a powerful tool for managers, team leads, and analysts looking to make informed decisions without digging through endless spreadsheets.

If you need help setting up or have any questions, feel free to reach out to us at support@zohoassist.com — we’re here to help.





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