What will happen if we deploy two Zobots/Chatbots on the website?

What will happen if we deploy two Zobots/Chatbots on the website?

Hi everyone, 

The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then one of the bots will execute based on the visitor criteria. If you've set the same criteria for both the bot then 70% of the time Answer bot will execute and respond to the visitors. We always recommend you to have one chatbot deployed on the website. But, if you have multiple criteria of visitors on your website, then we have more suggestions for you in this post. Come on, let us discuss them together!

1. Is it possible to setup different Zobots for different pages of my website? 
                                       
Yes, it is possible. The bot requirement may differ according to the business. Some might need a Zobot for marketing purposes to showcase their products and offers. A few businesses might need an Answer bot for answering routine questions. But it would be nice to have different bots on the website to achieve maximum engagement.

Note:
  • When you deploy the Answer bot and Zobot, the answer bot will get triggered overriding the Zobot. 
  • When you deploy 2 or more Zobots on your website, the Zobot which is recently edited will get triggered overriding the other Zobots. 
2. How can we deploy different bots based on the pages/URLs?

There are two solutions to handle these cases.

Solution 1 - Setting different Business hours: 

The bots can be deployed based on their working hours. For example, a Zobot can be activated on business hours, and during non-business hours, the answer bot can be activated. 


Solution 2 - Different Flow based on the Pages/URLs

You can setup different bot flows based on the website URLs using Criteria router block and Trigger handler in Codeless bot builder and SalesIQ scripts respectively. 

For the Codeless bot, the Criteria router block helps you to split the bot's flow based on the visitor's criteria. For example: In an E-commerce website, on the home page, the bot can be used from the marketing perspective to showcase personalised products or offers to your visitors. The bot can have another flow with Auto pilot block on the contact page to provide extensive support. 



As mentioned in the above reference, when the customer navigates to the contact page, the Autopilot block will be triggered and answers the visitor's questions using your resources (Articles and FAQs). For the rest of the pages (Not matched) flow, the bot provides the visitors with product suggestions. 

For the SalesIQ script platform, a rule can be specified based on the website URLs on the trigger handler using the syntax below. 
  1. currentPageUrl = visitor.get("current_page_url");
  2. if(currentPageUrl.contains("home"))
  3. {
  4.          // condition for pages home and other pages
  5.          response = Map();
  6.          response.put("action","reply");
  7.          response.put("replies",{"Hey there! Welcome to Zylker Store"});
  8.          response.put("input",{"type":"select","options":{"Today's Hot deals","I want to buy","Just browsing"}});
  9.           return response;
  10. }
  11. else if(currentPageUrl.contains("contact"))
  12. {
  13.        //condition for only contact page
  14.         response = Map();
  15.         response.put("action","reply");
  16.         response.put("replies",{"Hey there! How can I help you today"});
  17.         response.put("input",{"type":"select","options":{"I need assistance","Order not recieved","Raise a ticket"}});
  18.         return response;
  19. }
  20. else
  21. {
  22.          response = Map();
  23.          response.put("action","reply");
  24.          response.put("replies",{"Hey there! Welcome to Zylker Store"});
  25.          response.put("input",{"type":"select","options":{"Today's Hot deals","I want to buy","Just browsing"}});
  26.          return response;
  27. }

This way, you can have a different flow based on the URL while having one Zobot deployed on your website. 

3. Is it possible to deploy the Answer bot in Zobot flow? 

Yes, using the Autopilot function, you can bring the answer bot engine inside Zobots' flow. We have autopilot block for the codeless bot builder, and for SalesIQ scripts, autopilot_action can be used. To know more about autopilot, click here.  

I hope you found this post helpful! Try this out and share your feedback on the comment section 😄 


      • Sticky Posts

      • Optimizing Chatbot Versatility by Combining Answer bot and Zobot

        Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer

      • What will happen if we deploy two Zobots/Chatbots on the website?

        Hi everyone,  The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then

        • Recent Topics

        • Item Details Field - New Barcode / Document option?

          Is this a new feature??? its in both books and inventory.

        • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

          Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files

        • Introducing the revamped What's New page

          Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the main

        • Ability to Change Visibility of Published YouTube Videos

          Hi Zoho Social Team, How are you? We would like to request an enhancement in Zoho Social regarding the management of already published youtube videos. Currently, after publishing a youtube video through Zoho Social, there is no option to change its visibility

        • Ability to Add YouTube Video to Playlist During Publishing

          Hi Zoho Social Team, How are you? While publishing YouTube videos through Zoho Social, we noticed that the platform currently does not allow selecting a playlist at the time of publishing. Instead, we can only add the video to a playlist after it has

        • Nouveauté dans Zoho Writer - Création de documents et de modèles assistée par l'IA

          Zia, l’assistant IA de Zoho Writer, soutient les utilisateurs dans l’amélioration de leur écriture et la création de contenus : correction orthographique et grammaticale en temps réel, suggestions adaptées au contexte, détection du plagiat, révisions

        • Canvas View in Zoho Recruit

          Is it possible or would it be possible to have the new 'Canvas View' in Zoho Recruit?

        • Sharing Form Ownership Among Multiple Users

          I would really like the ability to share form ownership among multiple users. It's frustrating to me that if a co-worker wants to make an edit to a form, I have to transfer ownership to them. It would be great if forms could act like google forms, where multiple people can edit a form and view responses. 

        • How to go to the next open ticket in the queue when agents closes ticket

          Zoho Desk When agent closes a ticket - eg when they choose 'Send and Close" - where is the setting that automatically redirects them to the next open ticket in the queue?

        • How to Automate Email Sequence

          I'm having trouble trying to set up a workflow to automate an email sequence. Once a group of emails in a Task has been tagged by a certain tag, I want an instant email template to be sent. After 7 days with no response, another email template would be

        • Support “Never End” Option for Recurring Meetings in Zoho Meeting

          Hello Zoho Meeting Team, Hope you are doing well. We would like to request support for creating recurring meetings with no end date in Zoho Meeting. Currently, when scheduling a recurring meeting, Zoho Meeting requires us to select a specific end date.

        • Marketer’s Space - Ace Your Spooky-Season Marketing with Pre-designed Templates in Zoho Campaigns

          Hello marketers, Welcome back to another post in Marketer’s Space! We’re in Q4, which means that you have endless opportunities to connect with your audience, starting with Halloween campaigns! In this post, we’ll show you how to design the perfect Halloween

        • Turning off the new UI

          Tried the new 'enhanced' UI and actively dislike it. Anyone know how to revert back?

        • Zia expands to China with native features and DeepSeek-powered generative AI features

          Hello everyone, We are glad to support Zia native features and Zia generative AI features for our customers in China. From hereon, all AI-features in Desk will be accessible in China data center with the integration of DeepSeek generative AI model. DeepSeek

        • Email in each module

          We have a contact ,module which then has a link to customer assets which in turn the asset has a multiple link to service visits. When we link assets to customers we choose by name and it brings over the associate email via the lookup. Great feature.

        • Is it possible to pull the Zoho desk data into Zoho analytics in real time

          Hi - I am looking to add more dashboards and reports of Zoho Desk in analytics. I see there is a schedule to pull the data into analytics, but I'm wondering if there is an option to pull the data in real time instead of a specific interval?

        • Create custom rollup summary fields in Zoho CRM

          Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were

        • Global Search placement in the new UI

          Having a hard time with the global search placement in the UI redesign. Surely I can't be the only one. Previously global search placement was perfect. A bar at the top/center of the page. Exactly where you would expect it to be. Since the new UI has

        • Enhanced duplicate check for Leads in CRM

          Hello Everyone, We are excited to announce that you can now check for duplicate entries in leads by comparing them with similar records in the Contacts Module. Previously, when you added a lead, only the converted leads were checked for duplicates. This

        • Introducing Skill-Based Ticket Assignment

          The goal of every support team is to provide great support, and to do so as fast as they can. To make this possible, it is important that agents spend their time judiciously, especially when they're dealing with a large number of tickets of varying urgency

        • Empowered Custom Views: Cross-Module Criteria Now Supported in Zoho CRM

          Hello everyone, We’re excited to introduce cross-module criteria support in custom views! Custom views provide personalized perspectives on your data and that you can save for future use. You can share these views with all users or specific individuals

        • Kaizen #213 - Workflow APIs - Part 1

          Welcome to another week of Kaizen! If you have ever managed complex business processes, you know that Workflows are the quiet backbone of any well-run business process. They keep things moving; assigning owners, sending alerts, keeping deals on track,

        • Browser and address bar hide

          Hi, How i can do hide the address bar with browser headline when i am working on the sheet, because i am using (freeze panes) which i want visible for full work. For your reference here i am attached the screen shot and marked yellow lines which really

        • Cells Border

          Hi I am using Zoho Sheet on S Tab , is there any option to make all border of any cell at once. I think this is very basic which we are missing. This is available in mobile but not in tab or suggest if i am missing this function. And for Tab can you give

        • Credit Management: #2 Configuring Right Payment Terms for Credit Control

          Think about the last time you ordered something online and saw that little note at the checkout, "Pay on Delivery" or "Pay later". It's simple, but it actually sets the tone. As a business owner, you know exactly when payment is expected. Now, imagine

        • Zobot and Sales IQ

          What will happen to the Zoho Sales IQ being integrated to the website after creating the Zobot on the website too

        • Workflow workdrive rollout

          Hi! When will workflow be rolled out to all users? Thanks.

        • Task Due Date greater than 10 years.

          We use recurring tasks in Projects where every week, month, year etc Some of our projects are greater than 10 years and we are unable to set a new due date because the difference between start date and due date is greater than 10 years. As an example

        • Zoho Analytics - Make text clickable in underlying data

          Hi Community, I have a simple sales report based on a Invoice query table. I have included a link on to each invoice on the table and sent the Invoice number URL to the link. This works find in the query table, but when I click underlying data on the

        • Custom Modules - Where are Comments??

          In the standard ticket module and in the tasks module, we have an interactive comment box that we can post important details/notes and can tag others if needed. Where is this functionality for Custom Modules? Ideally, custom modules would have very similar,

        • Mapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually

          Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be able

        • ZOHO TEAM INBOX Calendar Integration

          The Problem: Clients send meeting invitations to our TeamInbox address. TeamInbox receives these invites, but we cannot accept them. We do not use individual inboxes for transparency purposes. Ideal Solution: A way to accept calendar invites sent to our

        • mail admin not loading

          i am trying to login to mailadmin ... gears keeps rotating forever... its not a password issue whats so ever ... not cookies issues whatsoever from android app i can login but there so few things to do from there .. i changed ip address the same... i

        • Help Center and SEO: Any Benefit to My Domain-Mapped Website Ranking?

          First of, I love the Help Center which I've just decided to integrate into my website to replace its old-fashioned FAQs. So much more to achieve there now! Lots of new benefits to the site visitors and to me in terms of organizing and delivering all the

        • Blueprint status change

          I want to change the Blueprint status of a workflow. The status is completed automatically when I added the record through API call. But I want to make it active, I don't see any options for this. Even if I draw transition from any stage , it is not visible

        • Support french language options

          Greetings, I want to use Zoho with the french language portal, however the supplied translation is not very good (google translate). There are many basic mistakes on the main most important sections (my requests, submit a request). Is there a way for

        • Automation #7 - Auto-update Email Content to a Ticket

          This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Email is one of the most commonly

        • filter broke my data

          I uploaded a file recently from Sheets and it has top 2 rows frozen, with table headers in second row and each one is filterable. somehow my first 2 columns became unfiltered and no matter what I do I cannot reapply the filter?? also didn't realize they

        • Introducing the Workflow and Actions APIs for Zoho CRM

          We are absolutely thrilled to announce the release of Workflow APIs and Actions APIs in Zoho CRM’s v8 API suite! This powerful new set of endpoints gives developers unprecedented programmatic control over business automation. For years, Workflow Rules

        • Adding anchor links in Zoho CRM email templates

          I know you can add anchor link in Campaigns, but I dont see the option to that in the CRM email template.  Am I missing something?  

        • Next Page