Zoho Assist Feature Update: October 2024
Set up unattended access from native viewer: This feature, previously available in the web viewer, has now been introduced in the native viewer. This enhancement allows technicians to install unattended access on a customer's machine with just one click
Zoho Assist Feature Update: September 2024
Advanced session audit for Windows This feature allows technicians to customize session auditing processes to match their organization’s needs. They can choose specific events to log in the audit report to meet the organization's security and compliance
Zoho Assist Feature Update: August 2024
Bulk download and deletion of session files Users can now download or delete session files in bulk. This feature enables users to manage files effectively and maintain an organized system by deleting outdated files. Additionally, users can share multiple
Zoho Assist Feature Update: July 2024
Remote script execution for Linux devices The Execute Script feature, previously available for Windows, is now extended for devices using the Linux operating system. Technicians can easily execute Bash scripts to update, install, or uninstall software,
Zoho Assist Feature Update: June 2024
View multiple monitors on different screens You can pop out remote monitors to view each one on a separate screen, providing the capability to project two customer monitors on two technician monitors simultaneously. This enhancement is designed to increase
Zoho Assist Feature Update: May 2024
Chat session feature The chat session feature enhances portal functionality by enabling technicians to initiate sessions with customers via chat before downloading agents. This flexibility lets users tailor support based on specific requirements before
Zoho Assist Feature Update: April 2024
Session-ending option outside the Android customer app Users of the Android customer app now have the ability to swiftly end a session by simply exiting the app. Upon ending the session, a bubble head will appear on the screen, which users can easily
Zoho Assist Feature Update: March 2024
Assign sessions to internal technicians Admins and technicians can can reassign and modify the scheduled sessions to fellow technicians within their departments, enhancing collaboration and workflow efficiency. They have the flexibility to make initial
Zoho Assist Feature Update: February 2024
Geo Insi ghts Unlock tailored user care with Zoho Assist's Geo Insights! Strategically map and optimize support sessions across regions, enhancing your organization's ability to deliver targeted assistance where it matters most. Independent file transfer
Tip #77- Exploring Technician Console: Chat option- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. So far we've explored tools that act on the remote machine. This week we're focusing on something just as important to a smooth session: staying in touch with the person on the
Tip #76- Exploring Technician Console: Quick Launch- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. Last time we explored Power Options, and this time we are turning the spotlight on a feature that quietly saves you dozens of clicks in every session by getting you exactly where
Tip #75- Exploring Technician Console: Power Options- 'Insider Insights'
Hello Zoho Assist Community! Welcome to the very first community post of June, and we are kicking things off with a feature that gives technicians complete control over a remote machine without ever leaving their session: Power Options. What are Power
Windows agent 2026_M07 release notes
Agent Version: 2026.4.15.0 Release date: 1 June, 2026 Issue fix: Streamlined overall process flow and fixed bugs that delayed or prevented proper functioning of Task Scheduler feature. Enhancements to Multi Monitor view under varying network load scenarios.
Client Software Now Requires Computer Admin Password
Recently whenever a user tries to run ZohoAssist.exe so that I can remote into their computer, it requires them to put in the computer administrator password, meaning they can't connect to the remote session. Before, it would allow them to run the exe
Tip #74- Exploring Technician Console: Execute Script- 'Insider Insights'
Hello Zoho Assist Community! You are in the middle of a support session. The user's machine needs a quick cleanup, a service restart, and a config tweak to fix the issue. You know exactly what needs to run. You have the script saved somewhere on your
Tip #73 - Exploring Technician Console: Diagnostics - 'Insider Insights'
Hello Zoho Assist Community! Say you're remotely supporting a client whose machine is behaving erratically. Applications are freezing, services keep stopping on their own, and the user has no idea what's going wrong under the hood. You need to dig deeper,
Linux agent 2026_M05 release notes
Agent Version: 3.6.5.3 Release date: 28 April, 2026 Major Enhancement: Quick Support feature release. Security improvements and enhancement to in session features.
Linux agent 2026_M04 release notes
Agent Version: 3.6.5.2 Release date: 30 April, 2026 Code refactoring and improvements to function efficiently in minimal hardware environments.
Linux agent 2026_M03 release notes
Agent Version: 3.6.5.1 Release date: 27 February, 2026 Bug fixes and performance improvements for optimised session experience.
Linux agent 2026_M02 release notes
Agent Version: 3.6.5.0 Release date: 26 February, 2026 Major enhancement: File Manager feature release Issue fixing of idle session timing interfering with backend activities.
Linux agent 2026_M01 release notes
Agent Version: 3.6.4.8 Release date: 13 February, 2026 Optimised the unattended agent uninstallation process to properly cleanup residual files and complete uninstallation process. Fixed issues with CTRL+ALT+DEL command not functioning properly in some
MacOS agent 2026_M04 release notes
Agent Version: 3.120.0 Release date: 23 April, 2026 Retry mechanism for end users to enable Accessibility and Screen Share permissions to successfully join remote sessions. Agent stickiness on multiple desktops to avoid confusion. Improvements to audio
MacOS agent 2026_M03 release notes
Agent Version: 3.117.0 Release date: 02 March, 2026 Bug fixes and performance improvements for optimised session experience.
MacOS agent 2026_M02 release notes
Agent Version: 3.116.0 Release date: 23 February, 2026 Major enhancement: File Manager feature release Minor enhancement: Improved peer to peer connectivity across various network conditions. Minor enhancement: Improvements to Elevate to Admin mode
MacOS agent 2026_M01 release notes
Agent Version: 3.111.0 Release date: 11 February, 2026 Major Enhancement: Quick Support feature release. Upgrades to monitoring protocols for analysing performance. Issue fixing of idle session timing interfering with backend activities.
Windows agent 2026_M06 release notes
Agent Version: 2026.4.7.0 Release date: 21 April, 2026 Major Enhancement: Connect as Individual Active users allowing you to connect to the same computer as different users in different tabs. Internal tool implementation to check for vulnerability in
Windows agent 2026_M05 release notes
Agent Version: 2026.3.19.0 Release date: 25 March, 2026 Major Enhancement: Quick Support feature compatibility code released. Code refactoring and removal of old code. Minor Enhancement: Updates to trackpad functionalities during remote session. Calendar
Windows agent 2026_M04 release notes
Agent Version: 111.0.3.334 Release date: 10 March, 2026 Agent stickiness on multiple Windows Desktops to avoid confusion. Various other bug fixes and performance improvements.
Windows agent 2026_M03 release notes
Agent Version: 111.0.3.333 Release date: 19 February, 2026 Event Viewer Windows agent code release. Optimised the unattended agent uninstallation process to properly cleanup residual files and registry entries to prevent registry orphans.
Windows agent 2026_M02 release notes
Agent Version: 111.0.3.332 Release date: 11 February, 2026 Code refactoring and removing of old unused code to optimise performance in specific versions of Windows Operating System.
Windows agent 2026_M01 release notes
Agent Version: 111.0.3.331 Release date: 09 February, 2026 Enhancements and updates for improved Video Codec performance and stabler video rendering. Refactored legacy code for optimised performance with legacy devices. Upgrades to monitoring protocols
Unattended - Silent
How can I hide the tray icon / pop up window during unattended remote access for silent unattended remote access?
Tip #72 - Exploring Technician Console: Setup Unattended Access - 'Insider Insights'
Hello Zoho Assist Community! You joined a live session, diagnosed the issue, and got the user back on track. Fix delivered, user happy, session closed. But you know this machine. It needs a follow-up. A cleanup, a patch, maybe a deeper maintenance run.
Tip #71 - Exploring Technician Console: Send Clipboard Keystrokes - 'Insider Insights'
Hello Zoho Assist Community! Say you are helping a customer remotely and need to log into a system on their machine. You have the password ready on your end, but the moment you try to paste it into the login field, nothing happens. The remote screen just
Tip #70 - Exploring Technician Console: Clipboard Sync - 'Insider Insights'
Hello Zoho Assist Community! Imagine you are a technician helping a customer troubleshoot a complex server configuration issue. The fix requires running a series of precise commands, entering long file paths, and copying error logs from the remote machine
Tip #69 - Exploring Technician Console: Blacken Screen - 'Insider Insights'
Hello Zoho Assist Community! Imagine a scenario where you are providing remote support to a customer at a busy front desk. The issue involves their billing software, and fixing it means navigating through sensitive customer records, payment details, and
Tip #68- Exploring technician console: Remote Audio- 'Insider Insights'
Hello Zoho Assist Community! Imagine being in the middle of a remote support session for a media production studio. The editor reports that their audio mixing software is behaving strangely, exported files sound distorted, and a persistent error tone
Tip #67- Exploring technician console: Disable Input Devices- 'Insider Insights'
Hello Zoho Assist Community! Picture this: you are in the middle of a critical remote session, carefully configuring a system or running an important update, and the customer accidentally clicks somewhere or types something that undoes your progress.
Tip #66 - Exploring Technician Console: Network Statistics - 'Insider Insights'
Hello Zoho Assist Community! Have you ever wondered why a remote session feels sluggish, or wanted to check whether connectivity issues are on your end or the customer's? That's exactly where the Network Statistics feature in Zoho Assist comes to the
Tip #65 - Exploring Technician Console: Short Keys - 'Insider Insights'
Hello Zoho Assist Community! Have you ever been in the middle of a remote support session, trying to pass a key combination onto the remote machine, only to find it's reflecting on the technician's computer. The Short Keys feature in Zoho Assist is here
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