Zoho Assist Communauté

    • Announcements

    • Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT

      Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’t
    • Support for AuthTokens will be deprecated from March 31st

      If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts.   In the coming months, we will be deprecating support
    • Multi monitor Beta.

      Most awaited Multi monitor feature in Zoho Assist is almost ready.  Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis.  So, if you wish to try the beta version of Multi monitor, please write
    • We no longer support Microsoft Internet Explorer

      Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.
    • Zoho Assist added to Chrome Web Store!

      We are glad to announce that Zoho Assist has been added to Chrome Web Store. With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook. Do install the app from here and let us know your feedback.
    • Most Discussed Topics

    • Notify When Offline

      Is it possible to have the system notify a user or group of users that a device with unattended host has gone offline? For example, if I were to have unattended host installed on a server and want to be notified when it goes offline due to an outage or
    • Awaiting session confirmation althou being deactivated in settings

      Hi there, sometimes (not always) using the zoho assist app we get to wait more than a minute until the connection gets established. Following the message displayed it seems to await confirmation from the target PC. Also visible in the sceenshot the user
    • If you need help!!!

      Hello I am here to help anyone that needs it.
    • Disconnects, Dropped Characters, Blank Screen, Can't Get Session Screen Back After Minimizing

      Since the latest update to Zoho Assist I've been experiencing numerous issues with unexplained disconnections, dropped characters when typing on the remote machine, session screen suddenly going blank (black) and when minimizing session window it doesn't
    • User cannot delete trial account

      Hello, One of our users who we sent invite for ZOHO assist to cannot delete / remove her trial account created in error prior to being invited to our company ZOHO Assist. Error is in screenshot below. No matter what website we get her to go to and attempt

      • Sticky Posts

      • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

        As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
      • Release Notes: Version 1.91, February 2015

        Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
      • Release Notes: Version 1.82, February 2015

        New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
      • Release Notes: Version 1.1205, May 2012

        This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
      • Please read this before making a post!

        Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho.  The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward