Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagement
Sending WhatsApp Template Messages Outside 24-Hour Window in Zoho SalesIQ
Dear Zoho SalesIQ Team, I'm writing to request a new feature for Zoho SalesIQ: the ability to send approved WhatsApp template messages to customers outside of the current 24-hour window. Understanding the 24-Hour Window: Currently, Zoho SalesIQ allows
WhatsApp Template Messaging integration module for WHMCS
WhatsApp Template Messaging integration module for WHMCS Order Notification Billing Notification.
Is it possible to display SalesIQ chat embedded in the page (not floating)
Zoho SalesIQ chat appears floating when user click chat button in the bottom right corner (also floating over the website content). Is it possible to embed chat window in the page so it wouldn't be floating, but displayed in the given DIV element, and
Zobot New User prompts on Whatsapp
I created a codeless Zobot through SalesIQ to ask for users' query on Whatsapp and then raise a ticket. The Zobot is working correctly except for new users for whom it is asking for an email (which i understand that the user must be registered as a contact
ANSWERED: Open SalesIQ Chat window on button click
I am using the Javascript API and have created buttons on my site so people can easily enter chat. I.e. I have buttons that are quick canned questions so users dont have to enter in text,and can enter chat quickly. Here is an example: <a href="#"><img
Zobot Plug Incorrectly Identifying User on Production
Hi, I am trying to setup my Zobot to identify users who visit my site as: - New Users = all of name, email and phone are empty (or name contains Visitor) - Existing Users but info missing = either name, email or phone are empty - Existing Users = all
Transfer Zobot to another Zobot
I have a situation winch i have two bots configured, have a Action using deluge or other options to i transfer the bot to another? they will trigger another zobot. The Customer will select a specific option and will then be redirected to the start of
Plug Sample #1 : Fetch ticket status from Zoho Desk on Codeless bot builder!
Hi everyone, Good to see you. Are you using the Codeless bot platform for building your bot? Did you know that plugs are exclusively made for performing customized actions on Codeless bot? Here is a simple plug for fetching the status of the ticket from
Zobot queue time or customer wait time
is there are zobot card that can be used to say if we are forwarding the chat to a customer, then the customer will see their wait list number or queue number before an operator can accept the chat?
Detecting department availability from JavaScript
Hi, We are using a custom button to invoke chat. I have a need to set current department and detect department availability from Javascript - when a customer signs into a portal, their local support department will be assigned to them, and the color and
How to Create a Widget in SalesIQ with a Button to Open a New Quote Page in Zoho CRM?
Hello everyone, I’m trying to create a widget in Zoho SalesIQ that includes a button. When clicked, this button should open the "Create New Quote" page in Zoho CRM. Here’s the link to the page I want to open: New Quote Page I've tried some Deluge scripts,
Hide message in app
Is there any way to hide this message? "We're offline Leave us a message" This is message is visible in pop-up
Como configurar um plug-in no Zoho SalesIQ para transferir automaticamente um chat ao detectar uma mensagem específica?
Estou tentando criar um plug-in no Zoho SalesIQ que transfira automaticamente um chat para um departamento específico ao detectar uma mensagem com o texto "Um vendedor da Macal Madeiras entrará em contato". Configurei um parâmetro de entrada chatid, mas
How to configure a Zoho SalesIQ plug-in to automatically transfer a chat when a specific message is detected?
I'm trying to create a plug-in in Zoho SalesIQ that automatically transfers a chat to a specific department when it detects a message with the text "A Macal Madeiras salesperson will contact you." I've set up an input parameter chatid, but I keep getting
When does Whatsapp template will be enable?
It's very needed to be able to re open conversations after 24 hrs using whatsapp templates. Do you have a date to launch this feature?
How to pass visitor specific details and access them inside plugs while creating Bot using Bot builder?
Hi, We are trying to build a bot using Codeless Bot builder and pass visitor specific information to the bot using `visitor.info({...})` from the page where this code is initialised. however these values are not accessible when we try to access them inside
Get SalesIQ visitor details
I can explicitly set email address (and other visitor details such as name etc.) in SalesIQ JavaScript SDK: window.$zoho.salesiq.visitor.email(); Is there a way to get such fields as well? I am after writing a simple logic, "if email is undefined, do
How to add a custom visitor variable?
We are trying to deploy salesiq codeless bot builder on our web app. Users will have to login to access the chatbot. When the access the chatbot, since we have already authenticated the user, we want to pass some information like authToken, customerId,
Integrate Zoho SalesIQ JS APIs into SalesIQ WordPress Plugin
Dear Zoho SalesIQ Team, I'm writing to propose a new feature for the Zoho SalesIQ WordPress plugin that would significantly enhance its functionality. Current Challenge: The current WordPress plugin for Zoho SalesIQ does not support the SalesIQ JS APIs.
Hiding the win_close minimize button.
We are framing the widget into a Winform app and don't want to allow customers to minimize the floating chat window. Is there anyway to hide the button that minimizes/collapes the chat window? Thanks.
Zobot Integration Cards for Zoho Creator and Zoho Flow
Dear Zoho SalesIQ Team, I'm writing to request a new feature for Zobot: integration cards that enable two-way data exchange between Zobot, Zoho Creator, and Zoho Flow. Current Limitations: Zobot currently offers integration with external services, but
How to integrate 3rd party API
Can you provide the documentation how to integrate 3rd party api and display the response in carousel.
Silos within Zoho Development teams for different Apps?
Hello, We started new with Zoho ecosystem. It is wonderful experience to see how every aspect of business is accommodated. At one end, when one gets excited to see the requirement covered; however that experience is not consisted across apps. One such
Build powerful multilingual bots for your website with Zobot-Dialogflow integration!
We are familiar with the fact that Zobot is chatbot framework that lets you develop extremely flexible, integrable and customizable bots. Not just that, Zobots are also versatile enough to let bots built on other prominent third-party platforms to be mapped with them. Thus, letting its users leverage the power of bots built on other platforms to assist their visitors. And, Dialogflow is the new addition to the line of integrations that Zobot has extended. So, what is Dialogflow? Dialogflow is a
Webhooks for WhatsApp/Telegram in SalesIQ
Good day! I have a webhook configured for events 'conversation.created', 'conversation.visitor.replied' and 'conversation.operator.replied'. And I send a few messages as user and as operator via a widget on the site, connected telegram bot and WhatsApp
Idle chat handling Customiziation
I am very much attuned to my customer's habits regarding our chat support system. They will initiate a chat, receive a generic response from Zobot, and then request to speak with a human. When they request a human, our team responds accordingly, or another
What does this Default Line do? And how do I get rid of it?
Won't allow me to publish without connecting it to something, and I don't see it's inherent purpose for the context of a 'button'. Also If I could receive some support integrating with Whatsapp if possible? Because every time I go to integrate it, its
Custom fields from react project
Hi, How I can add custom fields to SalesIq chat from my react project, just calling this API not working for me .customfield.add()
Enhancing Your Customer Experience: Integrating Zoho SalesIQ Chatbot with Chat GPT
Dear Zoho SalesIQ Team, I am writing to request the integration of Chat GPT with our existing Zoho SalesIQ chatbot. Our company has been using Zoho SalesIQ for some time now, and we have found it to be an invaluable tool for communicating with our clients
"Visit Summary" section is not populated in Zoho CRM
I integrated Sales IQ using JavaScript API, and when form is submitted - CRM contact is created. Zoho Sales IQ gets visitor's name and email, and in UI link to CRM contact appears. But in CRM "Visit Summary" section is still empty. I need some help finding
Need Support of Zoho developer to develop and integration with zobot
We're seeking the expertise of a Zoho developer to create a customized Zobot that seamlessly integrates with our Myclassboard platform. The bot will serve as a valuable channel for customer interaction and data collection, enhancing overall user experience,
Embed floating button
It would be helpful if Booking offered a floating button in addition to the iframe, similar to what Calendly offers (https://www.calendly-embed.com/popup-widget/). I looked into using SalesIQ for a floating button that "just works" but their Booking integration
Integrating Zoho with Turbolinks
Hi there, I'm trying to integrate Zoho SalesIQ with TurboLinks and could do with some help. Turbolinks means that instead of loading a new page, sections of the html are just update, giving you a SPA looks and feel. The problem is that means the zoho script doesn't reload. Theoretically, you should be able to move the code snippet to inside an event listener which is triggered when someone follows a link. But that doesn't work (it think due to the fact that the script needs access to the DOM). Any
zoho chat box request pending and loading issue
in my website taking time to loading because of zoho js issue and request is pending i have attached screen shot please ccheck and let me know how can i do for this
siq via js. null pointer execption
`Uncaught TypeError: JSON.parse(...).error is undefined` Nothing has changed, just load the page which has worked for a long time and I get a undefined error due to the object not containing `error` property. If you provide a private contact I can forward
Booking Integration doesn't work
Hi, I added the Bockig integration and activated it following the guide. However, the option to propose a visitor in the chat to book an appointment is not available in my backend
Need professional assistance in connecting ZOHO API to my chatbot server
Hello there, I have developed a chatbot from Replit with the focus of connecting OpenAi to ZOHO Webchat. I believe that I have made considerable progress and at the moment, I am struggling with connecting the ZOHO backend to my server. I connected with
ChatGPT with saving user context
Hello, everyone! I've encountered an obstacle on my way that I can't solve. I want to create a Zobot instance connected to ChatGPT. I want to chat with ChatGPT while saving previous user questions (context). So, I have created a Zobot instance with codeless
Plug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiter
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