Field mapping issue between livedesk and CRM
Hi, When a new lead is created in Zoho CRM after a livedesk session, and that lead later is converted into a contact in Zoho CRM, then the full name (first name and last name) is both mapped to the field "last name" in the CRM-contacts. Could that be fixed somehow, so that the first name entered in the Livedesk Chat would be mapped the crm-contacts-lastname and the first name entered in Livedesk would be mapped to crm-contacts-firstname? Thx Bo
Integration with Zoho Support.
Hi I was just wondering what the time frame was for integration with Zoho Support. It would be great to convert chats into Support tickets. thanks.
embed Live Chat into Zoho site
Hi Zoho live desk, I have difficulty to embed Live Chat into my Zoho site. Can you please kindly advice. It showed out with " your content will be rendered on your published site" but I cant see anything when I published my site http://www.coteus.biz/contact.html
Suggestion, tasks in CRM
Hi, First of all let me say that we are very pleased with Livedesk. A suggestion related to the CRM integration: The feature to set up a automatic follow up task in CRM is great. Especially when the chat was unattended. I suggest that you make it optional for this task to occur if the chat has been attented. Often when a chat is attended there is no need for a follow up, and if there is then the agent can set this manually. What often happens is that a chat is attended, the system automatically set
Sharing chat transcripts between agents
Hi, When an agent uses the search function of Zoho Livedesk, the agent will only see search results (chat transcripts etc) from chats within departments where this particular agent is active. Would it be possible to apply an option, so that agents are also available to see transcripts and results from chat departments where the agent is NOT active? Example: My Finnish speaking staff is not active on the English chat department. But sometimes the Finnish speaking clients uses the English chat. It
issues with livedesk
1. If client hits the X (close) button to end the session, they are not presented with an opportunity to give feedback. 2. The - (minimize) and X (close) buttons do not appear until the user puts focus in one of the text controls in the chat window. 3. On an iPhone, I have to click the X (close) button twice to close or minimize the chat session. Thanks. Matt
CRM Task assignment, missed chats
Hi, Our Livedesk is integrated with Zoho CRM. Overall we are very pleased with the product. Question: When no agents are able to answer a chat, the missed chat is tracked in CRM and a "missed livedesk chat - follow up" task is assigned. Currently all tasks for missed chats are assigned to the Livedesk administrator. Would it be possible to assign the follow up task to the agent (if the option to choose agent is available) who did not answer? Or maybe choose a "responsible agent" for all chat embeds?
Can't get Chat to work at all
First time using this Chat - will not display on my site at all? I can see the zoho code when I view source but the button does not display? I tried the regular button and the floating button. I tired IE, FF and Chrome. I copied the embed code and placed just before the closing </head> tag. I can see in firebug the scripts are being loaded without error but nothing is displaying on my page. I'm at a loss and don't know what else to try? I'm on godaddy using the website builder for a client. any suggestions?
"Off line mode" made to scare clients away?
Hi there, I need to comment on the behaviour of the livechat when no agents are online. Currently a pretty ugly dark grey color is applied to both the float chat as well as the chat button. I do not want to go into a long explanation here, just i want to say the following. "The point of the livechat (and the crm and many of Zohos other platforms) is to pick up leads/ contacts in order for us to convert these leads/contacts into profitable business" So - why make the off-line part of the chat so ugly,
Jabber client online but Web Embed shows offline
I have setup Trillian with a Jabber integration and successfully logged into my account. However, the embed on the company web page always, always shows offline. Why is this? Karl
A few questions
Hi there, thank you for adding a nice new service. We are currently using another Chat-client but will surely move to a paid version of LiveDesk in case it meets our requirements. I have been running some tests and have the following questions. 1) The text in the floating wen embed seems awfully small on our web page. Is there any way to make it bigger and choose font? Take a look at it here: http://2base.com/dk/tryghed/ 2) When customizing the web embed float button there are "first line text and
Live desk and zoho crm intergration?
Does zoho live desk integrate with Zoho crm, as in link a chat to a lead or create a lead from a chat? Also are there any live demos of live desk, so I can see how it works? Thanks
Any news on the CRM integration?
10 days ago it was said that the ZOHO Crm integration would take one week till it was finished. Any news on that?
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Live Desk App
Is there plans for a android app to be available for Zoho Chat (live Desk)?
About canned response/canned messages and email submission field?
Hello, I am really excited to start to use Zoho products. Could reply to my following questions related with Zoho Chat or Live support: 1. Is there a field in the chat window that is required to be filled by a web site visitor in order to communicate with customer support or sales representative? 2. Is it possible to create automatically a new lead in CRM and keep track of the conversation held between the visitor and the sales rep in CRM every time when they communicate through live support chat?
Custom Width for Embed Button
Currently, the Embed button has three options for size - small medium and large. Is there a way I can specify an exact width? I need the button to be 185px wide.
Features needed before migrate from Zopim
Hello! Just signed up a trial and now I have some questions about some features that its required before migrating. 1) Visitors list In zopim at the dashboard I can see all the visitors that are in my website at the moment, what they are doing, in what windows they are stuck, their path (the history of previous page, previous visit, previous chats). 2) Proactive chat If there are 40 visitors at my website and no one is clicking to chat with me, no problem, I can proactive chat them, asking if some
Embed button not working
Hi, the embedd button on my chat does not work. The code that i get are the following: <script type="text/javascript" src="https://livedesk.zoho.com/2baseestateagency/button.ls?embedname=2Base%20%26%20My2Base%20Danmark"></script> No button is shown on my web site. Could you pleas assist? The float button works. Also, it seems like the "chat bubble" are scaled to the size of 85x90px. I suggest that you do not scale custom uploaded pictures. Kind regards, Bo Thygesen
After end of trial period of zoho live desk?
well i am using free plan of zoho live desk rite now i want to know that after the trial period ends, i will b able to use free plan ?