Streamline Communication with WhatsApp Interactive Templates

We are excited to introduce the latest enhancement to Zoho Recruit’s Instant Messaging: WhatsApp Interactive Templates! This is designed to enhance your candidate engagement by making your communication more interactive and efficient. Here’s a breakdown of what you need to know about these templates and how they can benefit your recruitment process.

What are WhatsApp Interactive Templates? 

WhatsApp Interactive Templates are pre-approved message formats that you can send to candidates via the WhatsApp Business API. These templates are interactive, allowing candidates to engage with your messages more effectively. Before using these templates, ensure you have applied for the WhatsApp Business API and activated your business phone number.

Types of WhatsApp Interactive Templates 

Zoho Recruit offers two main types of interactive templates to suit different communication needs:

 1. CallToAction (CTA) Templates 

➤ Purpose: Encourage candidates to take specific actions, such as calling you or visiting a webpage.➤ Use Case: Perfect for guiding candidates through the recruitment process and encouraging them to participate actively.

 2. Quick Reply Templates 

➤ Purpose: Provide candidates with preset response options for quick and easy interaction.➤ Use Case: Ideal for gathering brief responses, confirming availability, or conducting simple surveys. 

Pain Points and Solutions 

Implementing WhatsApp Interactive Templates can address several common pain points in the recruitment process:

1. Delayed Responses from Candidates:

Pain Point: Waiting for candidates to respond to emails or calls can slow down the recruitment process.

Solution: Quick Reply Templates provide candidates with easy, preset options to respond promptly, speeding up communication.

2. Low Engagement Rates:

Pain Point: Candidates might not engage with lengthy or complex messages.

Solution: CTA Templates encourage specific actions, making it easier for candidates to follow through with instructions, improving engagement.

3. Inconsistent Communication:

Pain Point: Maintaining consistent communication with multiple candidates can be challenging.

Solution: Interactive templates ensure standardized messaging, providing a uniform experience for all candidates.

4. Manual Followups:

Pain Point: Manually following up with candidates is time-consuming and prone to oversight.

Solution: Automated interactive messages allow for efficient followups, ensuring no candidate is overlooked.  

How to Create Interactive Templates 

Creating WhatsApp Interactive Templates in Zoho Recruit is a simple process. Here’s how you can do it:

1. Navigate to Setup:
   
1. Go to Setup > Telephony > Instant Messaging > Approved Templates.
   
   
2. Create a New Template:
   
1. Click on +Approved Template to start creating a new template.
   
3. Fill in the Details:
   
1. Module: Select the appropriate module the template will be used for.
   
2. Template Category: Choose between 'Utility' for job updates and hiring alerts or 'Marketing' for promotional offers and product announcements.
   
3. Language: Specify the language of the template.
   
4. Title (Mandatory): Provide a descriptive name for the template.
   
5. Header (Mandatory): Choose between 'Text' or 'Media' for the header format. Customize it with relevant details like job titles or campaign information.
   
6. Message Body (Mandatory): Craft the main message body, ensuring it aligns with your organization’s tone and branding guidelines. Use the " " symbol to insert merge fields if needed.
   
7. Add Interactive Elements: Include CTA buttons or Quick Reply options to enhance interactivity.
   
8. Response Options: Provide clear and concise response options for candidates.
   
   
4. Save the Template:
   
1. Click Save to finalize your template.

Using Interactive Templates 

Once your templates are ready, sending them to candidates is straightforward:

1. Select a Candidate:
   
1. Go to the Candidates module and choose the candidate you want to send an interactive message to.
   
2. Choose a Template:
   
1. Click on the WhatsApp icon to access the Messages module.
   
   
2. Select Choose Template and pick the desired interactive template from the list.
   
   
3. Send the Message:
   
1. Click Send to deliver the interactive template to the selected candidate via WhatsApp. 
   
   
   

By following these steps, you can efficiently send interactive message templates with CTA or Quick Reply options, making your communication with candidates more engaging and responsive.

The WhatsApp Interactive Templates in Zoho Recruit are designed to make your candidate communication more dynamic and efficient. Whether you need candidates to take specific actions or provide quick responses, these templates will enhance your recruitment process.

For more information on WhatsApp Interactive Templates, please refer to our help documentation.
Questions? Suggestions? Feel free to leave a comment below or reach out to our support team at support@zohorecruit.com.

Best Regards,

Team Zoho Recruit

• Topic Participants

• Akshaya P

  

• SANDEEP SINGLA

• Sticky Posts

• An update to improve email delivery | Email Authentication & Relay

  Update Rollout Latest Update: Enterprise users (8th July, 2025) This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update. Professional users (31st May 2025)

• Zoho Recruit User Group Meet-up | INDIA 2025 (Venue Finalised)

  Hello Zoho Recruit users from India, We’re pleased and excited to announce our 2025 edition of Zoho user group meet-up in India in five cities! In this meet-up, our team of experts will help you understand the intricate nuances to use Zoho Recruit better,

• Zoho Recruit is coming to the UK | Zoho Community Learning Series

  Customers from the United Kingdom, Exciting news: We will be in London for the Zoho Recruit user meet up. Our team will help you better understand the intricate nuances of Zoho Recruit to help you hire faster, inform about new and upcoming features, and

• Ask the experts - A live Q & A discussion on Zoho Recruit

  We are delighted to come back with another edition of Ask the Experts community series. This edition, we'll be focusing on everything about Zoho Recruit. The topics will focus on the features that are used/asked by the majority of users and also based

• Restriction on 'From' addresses with a public domain

  Dear Zoho Recruit Community, We hope this message finds you well. This post is to inform you about some important updates regarding email restrictions within Zoho Recruit. Effective post 31st March 2025, we will be implementing changes to the use of email

• Recent Topics

• Easily perform calculations using dates with the new DATEDIF function

  Hey Zoho Writer users! We've enhanced Zoho Writer's formula capabilities with the new DATEDIF function. This allows you to calculate the difference between dates in days, months, and years. Function syntax: =DATEDIF(start_date, end_date, unit) Inputs:

• Adding Comments Using Workflows - How to Change User Attributed

  We have worklflows in Desk where a comment is added to a ticket based on certain criteria. It seems that the comment added is always attributed to the user who last edited the workflow. This does not make sense for us because: - It's misleading to other

• Add Attachment Support to Zoho Flow Mailhook / Email Trigger Module

  Dear Zoho Support Team, We hope you are well. We would like to kindly request a feature enhancement for the Mailhook module in Zoho Flow. Currently, the email trigger in Zoho Flow provides access to the message body, subject, from address, and to address,

• Conect chat of salesiq with zoho cliq

  Is there any way to answer from zoho cliq  the chat of salesiq initiated by customers?

• Les dernières avancées en saisie de données et collaboration

  Après une année dédiée à la recherche et au développement, notre équipe est prête à dévoiler des améliorations majeures pour Zoho Sheet. Ces nouveautés seront lancées par étapes afin d’en assurer une prise en main optimale. Nous commençons avec des fonctionnalités

• Deluge Learning Series – Client functions in Deluge | January 2026

  We’re excited to kick-start the first session of the 2026 Deluge Learning Series (DLS) with Client functions in Deluge. For those who are new to DLS, here’s a quick overview of what the series is all about: The Deluge Learning Series takes place on the

• Rich Text For Notes in Zoho CRM

  Hello everyone, As you know, notes are essential for recording information and ensuring smooth communication across your records. With our latest update, you can now use Rich Text formatting to organize and structure your notes more efficiently. By using

• Implement Meeting Polls in Zoho Bookings

  Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement related to appointment scheduling within Zoho Bookings. Current Functionality: Zoho Bookings excels at streamlining individual appointment scheduling. Users can set availability

• Zoho Bookings and Survey Integration through Flow

  I am trying to set up flows where once an appointment is marked as completed in Zoho Bookings, the applicable survey form would be sent to the customer. Problem is, I cannot customise flows wherein if Consultation A is completed, Survey Form A would be

• Service Account Admin for API Calls and System Actions

  Hello, I would like to request the addition of a Service Account Admin option in Zoho product. This feature would allow API calls and system actions to be performed on behalf of the system, rather than an active user. Current Issue: At present, API calls

• How to apply customized Zoho Crm Home Page to all users?

  I have tried to study manuals and play with Zoho CRM but haven't found a way how to apply customized Zoho CRM Home Page as a (default) home page for other CRM users.. How that can be done, if possible? - kipi Moderation Update: Currently, each user has

• Please can the open tasks be shown in each customer account at the top.

  Hi there This has happened before, where the open tasks are no longer visible at the top of the page for each customer in the CRM. They have gone missing previously and were reinstated when I asked so I think it's just after an update that this feature

• How to Customize Task Creation to Send a Custom Alert Using JavaScript in Zoho CRM?

  Hello Zoho CRM Community, I’m looking to customize Zoho CRM to send a custom alert whenever a task is created. I understand that Zoho CRM supports client scripts using JavaScript, and I would like to leverage this feature to implement the alert functionality.

• Send Whatsapp with API including custom placeholders

  Is is possible to initiate a session on whatsapp IM channel with a template that includes params (placeholders) that are passed on the API call? This is very usefull to send a Utility message for a transactional notification including an order number

• Configurable Zoho Cliq Notifications for Zoho People Alerts

  Hello Zoho People Product Team, Greetings and hope you are doing well. We would like to request an enhancement to Zoho People notifications, enabling a native delivery via Zoho Cliq with admin-level control, similar to the notification settings available

• Add Israel & Jewish Holidays to Zoho People Holidays Gallery

  Greetings, We hope you are doing well. We are writing to request an enhancement to the Holidays Gallery in Zoho People. Currently, there are several holidays available, but none for Israel and none for Jewish holidays (which are not necessarily the same

• Keep Zoho People Feature Requests in the Zoho People Forum

  Hello Zoho People Product Team, Greetings. We would like to submit a feature request regarding the handling of feature requests themselves, specifically for Zoho People. Issue: Feature Requests Being Moved to Zoho One Zoho People feature requests are

• ZO25: The refreshed, more unified, and intelligent OS for business

  Hello all, Greetings from Zoho One! 2025 has been a remarkable year, packed with new features that will take your Zoho One experience to the next level! From sleek, customizable dashboards to an all-new action panel for instant task management, we’ve

• Introducing Multi-Asset Support in Work Orders, Estimates, and Service Appointments

  We’re excited to announce a highly requested enhancement in Zoho FSM — you can now associate multiple assets with Work Orders, Estimates, and Service Appointments. This update brings more clarity, flexibility, and control to your field service operations,

• [Product Update] Locations module migration in Zoho Books integration with Zoho Analytics

  Dear Customers, As Zoho Books are starting to support an advance version of the Branches/Warehouses module called the Locations module, users who choose to migrate to the Locations module in Zoho Books will also be migrated in Zoho Analytics-Zoho Books

• Introducing Schedules for smarter availability management

  Greetings from the Zoho Bookings team! We’re excited to introduce Schedules, a powerful enhancement to manage availability across your workspace. Schedules are reusable working-hour templates that help you define and maintain consistent availability across

• Why Zoho Contracts Prefers Structured Approvals Over Ad-hoc Approvals

  Approvals are one of the most important stages in a contract’s lifecycle. They determine whether a contract moves forward, gets revised, or needs further discussion. The approval process also defines accountability within the organization. Zoho Contracts

• Whatsapp Connection Status still "Pending" after migration

  Hello, I migrated my WhatsApp API to Zoho from another provider a day ago. So far the connection status is still “Pending”. There is a problem? How long does it usually take?

• Kaizen #226: Using ZRC in Client Script

  Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In this

• How to Filter timewise question to check uploaded one month or two months before in these community question ?

  i want to find the question that is asked some month or before any particular year, so how can i filter it ?

• Proposal for Creating a Unique "Address" Entity in Zoho FSM

  The "Address" entity is one of the most critical components for a service-oriented company. While homeowners may change and servicing companies may vary, the address itself remains constant. This constancy is essential for subsequent services, as it provides

• Workflow Down/Bug

  We have a workflow that sends an email to one of our internal departments 10 minutes after a record is created in a custom module. The workflow actually works correctly. However, we have now noticed that on January 8, between 3:55 p.m. and 4:33 p.m.,

• Service Locations: Designed for Shared Sites and Changing Customers

  Managing service addresses sounds simple—until it isn’t. Large facilities, shared sites, and frequently changing customers can quickly turn address management into an operational bottleneck. This is where Service Locations deliver clarity and control.

• Can I re-send the Customer Satisfaction Survey after a ticket closure?

  Hello, Some customers does not answer the survey right after closure, is it possible to re-send after a few days or weeks? Best Regards!

• Account blocked

  Yesterday I got my Zeptomail account blocked due to too many hard bounces. My account is used exclusively for sending transactional emails (eg. your order has been shipped, a form has been filled, etc) and the sudden blocking impacted hundreds of websites

• Filter contacts based on selected category in Zoho Desk ticket

  Hello community, I’m setting up the Tickets module in Zoho Desk and I need help implementing the following: When a category is selected in a ticket, I want the Contact field to be filtered so that it only displays contacts that are related to that category.

• Mapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually

  Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be able

• Assign Income to Project Without Invoice

  Hello, Fairly new user here so apologies if there is a really obvious solution here that I am just missing... I have hundreds of small deposits into a bank account that I want to assign to a project but do not want to have to create an invoice every time

• Tracking Non-Inventory Items

  We have several business locations and currently use zoho inventory to track retail items (sales and purchase orders). We were hoping to use zoho inventory to track our non-inventory items as well (toilet paper, paper towels, etc). I understand that we

• Profile Page View Customization

  I need to change the fields, sections from the profile view of an emplyoyee.

• Zoho Desk Android app update: Filter, Sort and Saved filters Enhancements

  Hello everyone! We are excited to introduce the below features on the Android version Zoho Desk mobile app: 1. Filter & Sort support has been introduced for the Contacts and Accounts modules. 2. Sort options is now available in Custom Modules as well.

• Accessing shared mailboxes through Trident (Windows)

  Hi, I have a created a couple of shared mailboxes. The mailboxes are showing up on the browser based Zoho workplace, but I cannot seem to figure out how to access my shared inboxes through Trident (Windows). Am I missing something or is this feature not

• Feature Request: Ability to set Default Custom Filters and apply them via URL/Deluge

  I've discovered a significant gap in how Zoho Creator handles Custom Filters for reports, and I'm hoping the Zoho team can address this in a future update. This limitation has been raised before and continues to be requested, but remains unresolved. The

• Closing the Loop: Why Lookup Asymmetry is Harming Data Integrity in Creator

  TL;DR: Lookup fields allow users to add new related records inline via the "+" icon, but there's no equivalent ability to edit an existing related record without navigating away and losing form context. Adding a native "Edit" icon—with automatic User

• filtering lookup field options based on information in another module.

  In our CRM system. We have the standard Accounts and Deals modules. We would like to introduce the ability to classify Accounts by Sector. Our desired functionality is to have a global list of all sectors that an Account can select, with the ability to

• Next Page