About canned response/canned messages and email submission field?

About canned response/canned messages and email submission field?

Hello,

I am really excited to start to use Zoho products. 

Could reply to my following questions related with Zoho Chat or Live support:

1. Is there a field in the chat window that is required to be filled by a web site visitor in order to communicate with customer support or sales representative?
2. Is it possible to create automatically a new lead in CRM and keep track of the conversation held between the visitor and the sales rep in CRM every time when they communicate through live support chat? 
3. Is there a feature like canned messages or canned responses in live support?

Am I able to have the functionality (mentioned above as a 2-nd question)  if I use Zopim instead of Zoho chat?
Please answer to my all questions completely.

Sincerely Yours
Zorge





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