Canada In-person Zoho User Group Meetups

Hello, Zoho Community!

We're elated to announce the next leg of Canada Zoho User Group (ZUG) In-person Meetups. Upon collective feedback from our users, we've curated an engaging agenda to provide practical solutions for seamless customer service, and thereby enhance your customer experience game.

Join Zoho experts and your peers in your city for a day of networking, learning, and knowledge sharing. We will focus on delivering exceptional customer service for your clients and understanding the business benefits of integrating Zoho CRM, Zoho Desk, and Zoho Survey.

Key Discussion Topics:

Zoho CRM: Bridging the Customer Experience Gap

Portals: Empower your customers or partners to review or input their data within CRM through Portals.
Canvas: Customize relevant record views to look contextual to your business with Canvas design garage.

Zoho Desk: Enhancing customer experience with multiple omnichannel support and self-service hubs

Agent Productivity: Streamline workflows with functionalities like onboarding, branding, department management, SLAs, automation, and customization.
Personalization & AI: Leverage features like chatbots and targeted communication to elevate customer interactions
Customer Happiness Surveys: Gather feedback and implement continuous improvement strategies.

Zoho Survey: Maximizing Business Insights

Survey and CRM Integration: Enrich customer profiles, enhance feedback loops, and track customer satisfaction effectively.
Survey and Desk Integration: Streamline support ticketing, gather feedback on support interactions, and improve service quality.
How to Create Engaging Surveys: Choosing the right types of questions and using interactive elements to increase engagement.

Meetup Schedule:

Date	City	Time	Link
Jul 23, Tue	Vancouver	9:30 AM - 1:00 PM	REGISTER HERE
Jul 25, Thu	Calgary	9:30 AM - 1:00 PM	REGISTER HERE
Jul 30, Tue	Edmonton	9:30 AM - 1:00 PM	REGISTER HERE
Aug 1, Thu	Quebec City	9:30 AM - 1:00 PM	REGISTER HERE
Aug 6, Tue	Montreal	9:30 AM - 1:00 PM	REGISTER HERE
Aug 8, Thu	Ottawa	9:30 AM - 1:00 PM	REGISTER HERE
Aug 13, Tue	Toronto	9:30 AM - 1:00 PM	REGISTER HERE

Networking Opportunities: Ample time will be dedicated to networking with fellow Zoho users and Zoho specialists. Users can use this time to share best practices, exchange ideas, and build valuable connections.

Let us know! Do you have specific topics you'd like us to discuss? Share your questions in the comments below.

Don't miss out and register now!

We look forward to seeing you there!

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Swetha Hariharan

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