Announcing the addition of Mobile SDKs for Guided Conversations (GC)

Following the addition of 'Cards' for Guided Conversations in Zoho Desk, we have now introduced easily configurable mobile SDKs to our self-service platform. Using this readily available SDK, you can integrate GC into your mobile application used by your customers. SDKs are available for Android as well as iOS users. Since it's low code, all you have to do is minimal configuration as per your business requirements and you're good to go.

Why mobile SDKs?

There are about 4.67 Billion active mobile internet users across the globe, and reaching a business by phone is the easiest route. Naturally, your business should cater for customers who are actively using their phone for customer care. Your developers might have to spend multiple hours building and deploying a chat application. To make their jobs easier and optimize time and energy, we built ready-made SDKs to deploy GC in your mobile apps in just a few steps. Take a look at some of the highlights:

Assistance on the go - Your customers can access support right from the palm of their hands, from anywhere using the mobile GC support. This is quick and instantaneous with zero waiting time.

Consistency - Since GC is pre-loaded to reply in a certain manner, discrepancies and deviations in reply assistance are unlikely.

Highly scalable - You can create highly customized reply assistance that can scale to multiple functionalities using the mobile SDKs for GC.

Interactive reply on the mobile phone - Having a chat window for GC on mobile can create an interactive experience for your customers.

How can the mobile SDK for GC enhance your business and operational outcomes?

The lightweight, easy to install mobile SDKs for GC are device and OS agnostic and provide multiple business benefits:

1. Generate qualified leads

Guided conversations with mobile users can help your business analyze the users' interest level and acquire better and qualified leads.

2. Automate your meetings through GC

GC can connect to your calendar, check availability, and schedule meetings accordingly. For instance, it can help the sales team automatically schedule their meetings from the GC chat console.

3. Customize GC according to your Target audience

You can build custom Guided conversations based on location, user behavior, and personas of different user groups.

4. Measure customer satisfaction

Feedback obtained from GC can help measure Net Promoter Score or NPS at various stages of the customer journey.

So let's get started with Guided Conversations for mobile users. In case you hadn't requested Early Access to Guided Conversations, you can request here.

To know more about the mobile SDKs for GC, write to support@zohodesk.com

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