Convert your Chats to Zendesk tickets

Hey everyone,

Just imagine if I told you, that you could manage conversations and tickets at the same place. Basically, ticketing and chat, the complete match made in heaven for any customer all under one roof.

So why wait? Integrate Zoho SalesIQ with your Zendesk Support and get the best Customer- Support relationship logged into one organized database.

In order to deliver a great customer experience your teams need to be on the same page. Which would probably make things ten times easier for your users.

Ok, so let me explain further as to how this integration would benefit you!

#1. Create tickets during conversations

When you own an e-commerce website there can be umpteen tickets handled by your users. Almost to a point that users lose track of them. With this integration, resolve the issue right there by converting the chat to a ticket during a conversation.

#2. Never miss those requests

It's not always easy to catch up on all your customer chats in an e-commerce website even with a reliable support team. By configuring your offline or missed chats to automated requests. You make sure you don't miss out on any of your customers.

#3. Set Priorities

When the payment gateway doesn't work for your website customer, a request is filed. In such cases, when an emergency request is filed. Set a priority for the ticket as Urgent from your chat window and ensure the customer doesn't have to wait. This way you can get tickets resolved based on the Urgent, High, Normal or Low priority.

#4. Merge your requests

In an online shopping website, you see a customer place multiple requests for the same product, asking for a refund or exchange. With associate chat, merge your current chat with the existing ticket, this way you resolve multiple requests by the same customer.

Perks :

(i) Now users can create tickets (which you obviously know now) and resolve them faster by classifying them as Problems,

Incident, Question and Task

(ii) If you wish to only view the recent requests for a particular department then go try out our Read-only mode.

(iii) Let your users set statuses for each of the requests as Open, Pending or Solved to keep track of their requests.

To avail this exemplary feature..

You need to be a customer of the Enterprise/Professional/Basic plans of Zoho SalesIQ and also have a Zendesk Account.
Also, you can access this feature with our trial versions.

If reading this got you thrilled to get started, already? Then head right here to our User Guides on any further info.

Also, tell us what you think about it too :)

Stay in loop for alot more updates from us!

Cheers,

Mary Mol

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