Do Not Email versus Suppression Lists

Do Not Email versus Suppression Lists

If we create a contact suppression list & add mark them as 'do not email' -  will these contacts still be able to receive autoresponder emails with a link to download the file if they complete form request through our website? Or if we need to send them non-marketing communications, such as account/billing notices or other specific types of communication?

We have several ways we approach our lists, one being a 'suppression list.' This group is suppressed from general marketing announcements, but remain in a (suppressed) mailing list for communications previously mentioned.

How do you advise we handle? Or.... could the below suggestion be a feature easily and swiftly added?

Suggestion: When sending an email campaign, you need to have a group for the list you want to include - as well as a group for the list you want to exclude - in the event a contact/lead ends up being on multiple lists, but happen to also be on a list(s) you do not want included to receive the email. 

Thanks.

{{Additional notes -
The list and workflow management lack important options needed to trigger an action. For example: if a regular WF is created and contacts/leads already exists in the database, the WF is being ignored... even after a sync has occurred. Time-based WFs make sense to use when applicable, but not every WF should have to be set up to run on a time specified. You run the risk of multiple accounts across the world (presumably) running mass updates at or around the same time. The standard WFs need to be built with specific triggers available that will only update those contacts/leads in small and random batches. I.e. Contact/Lead last activity was __ days. Contact/Lead was created more/less than __ days.

Editing an active WF - should not have to be pause, clone, delete the old to keep original naming structure, rename the new and make edits, activate.}}
    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      • Sticky Posts

      • Introducing automation and utility conversations in WhatsApp marketing

        We’re excited to announce the addition of two new features to our WhatsApp integration: Automation and Utility conversations. These enhancements will allow you to streamline your marketing efforts and engage with your customers more effectively by automating
      • Tip of the week 02 - The art of 'seeing' your leads

        What's the last page that your lead visited before signing up for your brand? What was the page that first convinced your lead to explore more about you? Where are your leads coming in from? Well, these are some perennial questions today's marketers live upon. And, knowing the answers to these questions is crucial, considering the vitality of leads in every business. In the journey of finding lead opportunities, it's important to understand that every detail about a lead is useful. While the channels
      • Zoho Marketing Automation Update: Topics, Contacts, and List Management

        At Zoho Marketing Automation, our highest priority is making it easier for you to use our product to accomplish your business goals. With that in mind, we are updating three of our pivotal features: Topic, Contacts, and List Management.   These existing
      • Important: Zoho MarketingHub is now Zoho Marketing Automation

        Hello Everyone,   We hope you all are doing well. We'd like to notify you that we have rebranded Zoho MarketingHub to Zoho Marketing Automation. We'll discontinue using the term "MarketingHub" from May 26, 2021. However, there will be no changes in the
      • Important update: Please reauthorize your Zoho MarketingHub-Twitter integration

        Due to an immediate API change, users who have integrated with Twitter will have to reauthorize their Twitter account integration in Zoho MarketingHub to continue the services. What are the basic things you should keep in mind before and after reauthorizing?

      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ




                              ご検討中の方