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• Can't Update Tickets via Enhanced Import

  I am trying to update one Single Line field for 200 tickets using the beta Enhanced Import feature but it keeps skipping all of them. The ticket ID is mapped to "Ticket External Id." What am I doing wrong?

• Zoho CRM very slow today (04/08/2025)

  Dear Help Team, our Zoho CRM runs extremely slow today. Can you please look into this. It is close to be unusable and we really need it to run. Thank you in advance! Sören

• REPORTE DE INVENTARIO CON DIFERENCIAS FISICAS Y CONTABLES

  Hola! Tengo duda de porque el reporte de existencias de inventario me arroja diferencia entre las cantidades contables y físicas, visualizando el reporte las diferencias las arroja en el modo de seguimiento de existencias "ENVIOS & RECEPCIONES" y no en

• Deleting images

  If I delete images from my library and other users will these unlink or affect the loading on existing campaigns that have already been sent?

• Changing agents RolePermissionType from custom to LightAgent throught the API

  Hi, I have a lot of agents that have a custom roles and I need to change them to a Light Agent using the API Payload I'm using is: { "roleId": "16281000000016005", "rolePermissionType": "Light", "profileId": "16281000000016003" } I got the roleID and

• Trying to Add Tasks to Other Users Is Utterly Baffling

  As the title says, the process of trying to create a task for someone in my team is so unintuitive and illogical that I have given up trying to do it. This is a feature that I pay for but it is so poorly devised and implemented that my team has given

• Is it possible to set up draft content in Blueprint comment?

  In a Blueprint, during a Transition, we can make a Comment mandatory. Can we set the default value for the comment that will act as a draft/template for that comment? During some transitions, we need to leave a very specific comment, but want to offer

• Zoho Forms - Trigger Action on Form Update

  Hi Forms team, I had a scenario today where I found that a critical piece of information was not being passed into a form through a query string and this was resulting in a related Zoho Flow failing to update a CRM record. As the only trigger for Zoho

• Identify and clean hard bounce lists in Automation 2.0

  Hello. 1. I want to know how I can identify hard bounces in the lists I created to clean them before sending an email, given that the bounce rate has increased and it is necessary to clean the lists. 2. How can I exclude hard bounces and invalid emails

• Need quick explanation about FETCHING

  Hello, When I fetch records, for example : Variable = CustomerForm[ID != null] Are all the fields of the CustomerForm included in the variable or only the ID ? Another example: Variable_2 = CustomerForm[City = Chicago] Will I access to the full adress

• Is it possible to display a custom contact field in the ticket properties?

  I have a custom contact field called website. I want to show this on the ticker properties under the contact info (under the persons name). I can't figure out how to do this.

• Zoho Desk app update - AI Integration for IM Chats

  Hello everyone! We have now introduced AI integration for IM Chats within the Zoho Desk mobile app. To access the feature, please enable the 'Generative AI' settings on the desktop site(desk.zoho.com). Please refer to the help link attached below: Zoho

• Customer Support Portal

  Hi, As I am dealing with and waiting for help with a serious Zoho Mail issue, I tried to submit requests and manage my requests by logging into the Customer Support Portal, but it keeps saying that I do not have a valid email address and cannot login.

• Does Books link Sales Order to Purchase Orders?

  Should Books be linking Sales Order to Purchase Orders when a Sales Order converts to Purchase Order? The json response from Books has a key "salesorders" but it is always empty. What is or is not happening here?

• Misleading Notifications

  I have set a workflow so that unassigned tickets cannot have their Status changed to anything other than "New" The issue I have came across is that when you go to edit the status of a ticket, it doesn't not allow you to (which is good) BUT it still displays

• IM WhatsApp chat initiation

  WhatsApp is integrated on our Zoho Desk IM. Purpose of the integration was to offer a better client experience when communicating with clients. WhatsApp business cannot be managed effectively and multiple conversations cause some client chats to be missed.

• Adding a KB article link in a ticket crashes the website

  Hi there, for some time now we experience a problem where adding an article to a draft in a Ticket from the side bar crashes the website. When the crash happens, we need to close the tab and open it again. This causes us to reload the page and the whole

• Zoho CRM's revamped timeline view now extends to 3 years and support notes, filters, and email statuses

  Editions: All DCs: All Release plan: These enhancements are being rolled out to customers in a phased manner. They will be available to most organizations by the end of May. For organizations with huge volumes of data, they will be available by the end

• Different key account managers: want to send email notification upon form submission to the right person

  My organisation has several key account managers serving different companies. The form will be filled out by a representative of a company. I want the key account manager to receive an email notification with the form submission results when the form

• Hey!

  Hello, team! My account is blocked due to 554 5.1.8. Please read it and unlock it. Thank you in advance for my expulsion.

• Delete Old Meetings

  I don't understand why this is so difficult. I'm getting a message saying my storage us almost used up. OK. No problem. I have meetings from last year I can delete. But there is no obvious place to do that. When I click on the three dots to the right

• Item Search | Contains Feature

  The "CONTAINS" feature is limited to adding a single product description string while searching for the product. For product names that are 4 or more words long, containing different attributes like size, colour, design etc. it becomes difficult to locate

• Zoho standard and Zoiper

  Can I use the Standard Version and Zoiper ?

• Create New Tasks Layout in CRM

  I am able to do this in Leads, Contacts, Meetings, Calls - every other module, but cannot create a new layout in tasks. I have the appropriate access but it's simply not appearing as an option. Only "Standard" option shows. Please help!

• Novedades en Zoho CRM: primer trimestre de 2025

  Actualización de Zoho CRM para el primer trimestre de 2025 | Tiempo de lectura: 26 minutos ¡Hola, Español Zoho Community! Comenzamos este año con fuerza, con múltiples actualizaciones potentes y mejoras en tus funcionalidades favoritas. Además, estamos

• Project Management Bulletin: Q1 2025

  The first quarter of 2025 has flown by! Here at Zoho, we're pausing to appreciate all the goals we've hit so far. With this momentum in mind, we're excited to share our first edition of the Project Management Bulletin, where we'll discuss highlights from

• Màn hình trắng trống của Zoho Sites Editor

  Tôi sử dụng zoho sites tuy nhiên bị hiển thị màn hình trắng. URL: https://sitebuilder-884703264.zohositescontent.com/zcms/editor Hãy kiểm tra và sửa lỗi giúp tôi/

• Differences between Zoho Books and Zoho Billing

  Without a long drawn out process to compare these. If you were looking at these Books and Billing, what made you opt for one and not the other. Thanks

• Embed links between Learn manuals and articles

  Is there a way to embed links so that the user can access different Learn articles, from within an article? For example, in a Billing manual, in an article on New Client Billing, can I link to an article in a Records manual on Client File Setup? Thanks

• Access Multiple CRM Accounts With Single Sign-on

  Hello everyone, We are happy to announce that Zoho CRM now provides multi-organization support. What is multi-org support? In order to ease login and access to multiple Zoho CRM accounts, we came up with multi-org that allows users to use same email address

• Introducing Assessment-based Filters in Zoho Recruit

  We're thrilled to announce a handy new feature: Filtering Candidates by Assessment Answers. This tool allows you to refine your candidate search based on their performance in screening tests or assessments. It's a great way to find candidates who meet

• Editing data in Related List tables

  Hi, we have a related list table showing many quotes on our Client record. At present, we have to edit each quote record by entering each record and then going back to the Client record. Is there a way to edit the various fields shown in the related list

• Best practices for logging - Custom Scripts/Functions [How do you do it / Survey]

  Hi @all , I would be very interested to know how you log your functions and client scripts. Until now, I have always sent error messages and relevant logs to a central e-mail address, but this quickly becomes confusing and can clutter up my mailbox. How

• 【最新版】オンラインフォーラム 初めてガイド (2025年4月更新)

  お世話になっております。 ゾーホージャパン コミュニティチームです。 日頃より、Zoho コミュニティ オンラインフォーラムをご利用いただき、誠にありがとうございます。 このたび、「オンラインフォーラム 初めてガイド」を更新いたしましたのでご案内します。 これからフォーラムをご利用になる方や、あらためて利用方法をご確認されたい方は、ぜひご活用ください。 ◉オンラインフォーラム 初めてガイド こちらからご覧ください：https://writer.zohopublic.com/writer/published/2e1eed38a6e75da9f451787e82097f9dba22d

• [Webinar] Simplifying document workflows in financial services with Zoho Writer

  Creating, sharing, and distributing complex documents are constant challenges in the financial services industry. That's why our next webinar is focused on how to simplify these document workflows. Join us on April 10, 2025, for a Zoho Writer webinar

• Is there a way to add Expenses in a milestone or a task?

  Hi, I have a project that one milestone is a lumpsump and another milestone is billable time and material. Is there a way to add a specific milestone or task when adding an expense in my project?

• Welcome to Zoho IoT Community

  Hello all, Welcome to Zoho IoT’s community, your go-to space for all things IoT and all things intelligent. This community is built just for you, our customers, developers, partners, and fellow creators. Whether you're building your first IoT application,

• Let’s Talk Recruit: Are you still managing hiring manually?

  Welcome back to our Let’s Talk Recruit series! This time, we're talking about automation in hiring—the kind that saves you from the endless loop of manual updates, follow-ups, and status checks. You know the drill. You shortlist a candidate, send an email,

• Can I transfer Quote Grand Total to Deal Amount field?

  I would like the Deal to be updated with the Grand Total or Pre Tax Total field from the Quote. A deal may be an indicative price, but the Quote will be the exact price. It would be great to have the deal reflect the exact amount without the sales person

• Organisational Chart

  I can see from screenshots that Zoho people has organisations charts but cant seem to find it anywhere online.  Can you please direct me to the right place Below shows the screenshots I am talking about http://www.zoho.com/people/screenshot-tours/screenshot-tours.html#Organizationchart http://www.zoho.com/people/organization-chart.html Cheers Sam

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