How to correct an invoice that has already been paid?
Hello everyone--thank you in advance for your time and assistance.
I'm having difficulty figuring out the proper procedure for resolving a situation where I've overcharged a client. The full amount of the incorrect balance due has been paid and applied already. When I attempt to edit the invoice to reduce the total (assuming the balance between that smaller amount and the larger payment would become a credit), I'm given an alert stating "the payment entered is more than the total amount due for this invoice. Please check and retry." I am forced to cancel my attempted changes. I then attempt to make the change in the Payments section. Clicking on the amount paid allows me to edit the amount, and I'm then asked if I want to use the balance as a credit for the client to use for future invoices--I say yes, as this is my goal. Unfortunately this doesn't create a credit note, which would be the most clear outcome. I do see the credit balance available when looking at an unpaid invoice and have the option to apply the credit. And in this scenario I did proceed to apply the credits to an unpaid invoice (and perhaps I shouldn't have done so yet).
But another problem remains: the previously paid and closed invoices now show that they are overdue, by the difference in what is listed on the invoice, and the smaller revised payment I entered in the Payments section. My first thought is that I should revise the invoices, but if I do so I am concerned I'd lose track of or possibly eliminate the credits that I've created by lowering the invoice payment amount.
If there's a place in the forum or elsewhere that explains how properly to approach editing invoices after they've been paid, please point me to them. Otherwise I'd greatly appreciate an explanation on how best to resolve my current situation.
Thanks again,
Frank
Zoho Desk Resources
-
Desk Community Learning Series
-
-
-
-
-
-
-
-
-
Sticky Posts
Zoho Invoice Will Soon Discontinue Support for Older Browser Versions
Hello users, Starting from May 15, 2024, Zoho Invoice will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older than
Bulk Printing now available in Zoho Invoice
Hello, We are happy to announce the much requested and much awaited feature in Zoho Invoice - Bulk Printing of Estimates and Invoices. All you need to do is, select the invoices you wish to print and then click the 'Print' button. All the invoices will be downloaded as a single PDF file which can be printed as you wish. You can print upto 25 invoices at a single go. Go ahead and give it a shot and let us know how it worked for you. Regards, Reshma
Introducing the iPhone App for Zoho Invoice
Now you can invoice on the go from your iPhone through the Zoho Invoice iPhone app. Our iPhone app is available at the apps store for download. The app is special in more ways than one: An impeccable UI takes your invoicing experience to a whole new level That's a first native app we've come up with It's available for FREE!!!!! Yeah, absolutely Free. No brainer there, we just wanted to make our users to enjoy the app no strings attachedHere some snapshots of the app: For the real experience, head
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Zoho Orchestly Resources
Zoho Creator Resources
Zoho WorkDrive Resources
Zoho Campaigns Resources
Zoho CRM Resources
Writer Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.