How to make most of your Zoho CRM-Cliq Integration

How to make most of your Zoho CRM-Cliq Integration

Well, hello there everyone! If you've been following our blogs, you would have definitely seen the one about the integration between Zoho CRM and Cliq. Here's a post to shed some light on the integration.
 
What is this "integration"?
Excellent question. With this integration, your CRM account will now be connected to Cliq so as to be able to control most of your CRM's workings straight from your sales team channel. 
 

Setting it up

A user with Administrator privileges can set up the Cliq integration for their organization  only from Zoho CRM .
To set up Cliq integration in Zoho CRM, there are two ways:

From the Marketplace: 
      1. Go to  Marketplace -> Extensions ->  Zoho Cliq for Zoho CRM
      2. Click  Install
 
Directly from Zoho CRM:
      1. Go to  Set up in Zoho CRM.
      2. Go to  Marketplace -> Zoho ->  Cliq .
      3. Click Enable.



Now that you're all set, in order to make the most of this integration, you need to be aware of what it has to offer. So here are some tips for you to get most out of your CRM-Cliq experience:
 

1. Include @Zoho CRM bot in your conversations

Have a bunch of meetings with clients that you just can't keep track of? Tired of having to always check your schedule for making customer visits or calls? Wish there was an easier way to share information related to a particular deal? 
 
Never fear because Zoho CRM Bot has got your back!

Setting up reminders for Cliq from CRM:
      1. Go to Zoho CRM's Calendar.
      2. Click Options -> Preferences.
      3. In the Preferences pop-up, make sure that the  Turn off reminder via Cliq checkbox is cleared.
      4. Click Save.



Pro tip:  If you want to gather information about a particular lead or deal directly from your team channel window, type in @Zoho CRM followed by the name of the deal and the bot displays all the details in the channel window. For example, "@Zoho CRM Princeton Corp" will display all the details pertaining to that particular deal from CRM.



2. Slash Commands to the rescue

You can pull up details about specific deals or leads or contacts directly from CRM twith the slash command "/zcrm" and post them directly to Cliq. 
 
For example, you want to know the status of all your deals. Type in "/zcrm deals", and a dropdown of all your deals from your CRM account will be listed from which you can choose the one you want, to see the details. 



3. Keep your team in the loop

Say you want your sales team to get notified whenever you close a deal. Create a workflow on your CRM account and enable Cliq to be notified whenever you close a deal by adding the action and trigger and have the updates sent straight to your sales team channel!
For example, you can customize and automate your workflow such that you can enable notifications on Cliq for a user or a particular channel whenever a deal is closed or if the revenue generated is more than, say $10000.
 
How: 
      1. In your CRM account, go to  Setup -> Automation ->  Workflow Rules
      2. In the Workflow Rules page, select a rule to which you want to add Cliq notification as an instant action.
      3. Click Action -> Notify -> via Cliq



4. Make use of message actions

Did you know you can turn your messages and discussions about any lead into notes that you can store in your CRM to refer later? 
With the message action, "Add Notes to CRM", turn any discussion into notes for a record in CRM and ensure all information is stored in one place.


5. Send from CRM to Cliq

You can also share reports and charts from your CRM account directly to your sales team channel on Cliq.
Note: Only reports with charts can be shared to Cliq.
 
To share your report, click on the options menu above it and select " Share via Cliq ". 
      1. Enter a message that needs to be posted along with the report.
      2. Choose if you want to notify to  Users or  Cannels .
      3. Based on the previous choice, select the required user/channel.
      4. Click  Send .



Well, there you have it. Make most of the CRM-Cliq integration and let your sales run high! Let us know how you used this integration to boost your sales in the comments below. Until next time!
 
Cheers,
Divya V
Zoho Cliq












      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • Communicate, collaborate, and drive projects to success with the Zoho Cliq - Zoho Projects integration

            Context switching between apps is a problem you shouldn't have to deal with. Let's say you find a new project issue or want to add a task in Zoho Projects. You should be able to do both of these tasks right from where you're already collaborating. Thanks to Zoho Cliq's new integration with Zoho Projects, you can now manage your project issues, tasks, and milestones from right inside your chat window. Steps to install the extension The Zoho Projects for Zoho Cliq integration is available for installation

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ






                                ご検討中の方

                                  • Recent Topics

                                  • Bank Receipt Catagorization

                                    Hi, how can I match a bank deposit to multiple customer's invoices ? For e.g. A single person paid to us on behalf of different five customers. I need to keep the separated invoices for each customer
                                  • Per Level Approval for admins

                                    We need Process admins like Zoho CRM in Zoho Books for per stage approval Currently in books, admins only have the option for Final Approval But for example, in cases like when an employee is on leave, we can't just approval one level we only have option
                                  • Payment on a past due balance

                                    Scenario: Customer is past due on their account for 4 months. We suspend their billing in Zoho books. Customer finally logs into the portal and enters a new credit card. We associate that cardwith their subscription, which will permit the card to be used
                                  • How to export all line-item descriptions for a specific item in Zoho Books?

                                    I am trying to audit a specific item (“Item X”) that has been invoiced multiple times with different line-level descriptions. Here’s the situation: I am using Zoho Books (Professional). Each invoice may contain the same item but with different descriptions
                                  • List of hidden features

                                    Hi Friends, I had another support chat today and low and behold the feature that I wanted just simply needed to be "enabled". I thought I'd share, and maybe see if others had some similar experiences. 1. This one is from 5 ish years ago. I asked if there
                                  • How to change a BAS that has been filed

                                    I have discovered that a group of expense transactions were accidentally placed in a asset account rather than an expense account. As a result I need to adjust the transaction and consequently most of my BAS to correct the error. Because the BAS have
                                  • Standard Payment Term is not pulled from account to quotation

                                    Hey Team There seems to be something off. I do have "Net 30" as my default payment term in Zoho Books for my customers. If, from the customer overview or quote section, I create a new Quotation, the payment terms field stays blank and doesn't get the
                                  • How to Export PDF with a custom Template

                                    I need to export Sales Order with a Custom Template I have created How can I do it? I see an API to export the PDF but how can I choose which template to choose to generate the PDF
                                  • Create custom rollup summary fields in Zoho CRM

                                    Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were
                                  • Associate email with a potential or project.

                                    I have a pivotal requirement to associate emails from various suppliers (contacts) with different potentials or projects, on an email by email basis as they come in. This question appears to have been raised before but I cannot find a definitive yes "it can be done". Could anyone please tell me, yes or no.  If the later I can stop wasting time and look at alternative crm systems. I would love not to have to do this. Thanks in advance.
                                  • MTA - BAD IP reputation by outlook/hotmail

                                    Messages to Microsoft email servers are bouncing back due to poor reputation. Message: 4.7.650 The mail server [136.143.188.206] has been temporarily rate limited due to IP reputation. For e-mail delivery information see https://postmaster.live.com (S775)
                                  • Function with Search Records was working until a few weeks ago, around when "Connected Records" was released

                                    I have a custom function that has been running for nearly a year now, which suddenly stopped working around the time Zoho released the "Connected Records" update. The function is no longer finding the record using the searchRecords function. I've changed
                                  • Is CRM On Premise available

                                    Hi Zoho team, Can you please let me know that CRM Zoho is available for On Premise as well? Thanks, Devashish
                                  • How to sync from Zoho Projects into an existing Sprint in Zoho Sprints?

                                    Hi I have managed to integrate Zoho Projects with Zoho Sprints and I can see that the integration works as a project was created in Zoho Sprints. But, what I would like to do is to sync into an existing Zoho Sprints project. Is there a way to make that
                                  • Online Assessment or any aptitude test

                                    This video is really helpful! I have one question — if I share an assessment form link (through email or with the application form on my career page), how does Zoho Recruit evaluate it? Can a candidate use Google or external help while taking the test,
                                  • How Zoho Desk contributes to the art of savings

                                    Remember the first time your grandmother gave you cash for a birthday or New Year's gift, Christmas gift, or any special day? You probably tucked that money safely into a piggy bank, waiting for the day you could buy something precious or something you
                                  • Editing the Ticket Properties column

                                    This is going to sound like a dumb question, but I cannot figure out how to configure/edit the sections (and their fields) in this column: For example, we have a custom "Resolution" field, which parked itself in the "Ticket Information" section of this
                                  • Need a way to secure Prefill URLs in Zoho Forms (hide or encrypt prefilled values)

                                    Hi everyone, I often use Zoho Forms with prefilled URLs to simplify the user experience — for example: https://forms.zohopublic.com/.../form?Name=David&Amount=300 However, the problem is that all prefilled values are visible and editable in the link.
                                  • Incoming Threads Report

                                    From data to decisions: A deep dive into ticketing system reports Customers raise questions and issues through multiple channels, such as email, chat, or tickets. To monitor the number of queries received on a specific day from each channel, leads can
                                  • Conditional layouts - support for multi-select picklists

                                    Hi, The documentation for conditional layouts says the following: "Layout Rules cannot be used on the following field types: Auto Number Lookup Multi Select Lookup User Lookup Formula File Upload Multi Line" I have a custom module with a multi-pick list
                                  • How to apply customized Zoho Crm Home Page to all users?

                                    I have tried to study manuals and play with Zoho CRM but haven't found a way how to apply customized Zoho CRM Home Page as a (default) home page for other CRM users.. How that can be done, if possible? - kipi Moderation Update: Currently, each user has
                                  • Cloudflare Turnstile is now available in Zoho Forms!

                                    Hello form builders! We have added a new layer of protection to help you keep your forms free from bots. Instead of forcing users to prove they are human, Cloudflare Turnstile quietly checks browser signals in the background. Your real users glide through,
                                  • Power of Automation :: Unique Task & Issue Prefix Format and Sequencing Rule

                                    Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate
                                  • 【Zoho CRM】キャンバス機能のアップデート

                                    ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、キャンバス機能のアップデートをご紹介します。 目次 グリッドについて フォーム表示のタブについて 1. グリッドについて ビジュアルデザインは細部の調整に手間がかかりますが、キャンバスのグリッドを使えば要素を整理し、バランスよく配置できます。 画像やデータなどの要素をグループ化せずに簡単に配置できます。 余白を調整することで、要素間の視覚的なバランスを保つのに役立ちます。 「表示切り替え基準の幅」を設定すると、デザインをレスポンシブに調整できます。
                                  • Deleting unwanted ticket replies

                                    Hello, In a Zoho Desk Ticket thread, sometimes one of the recipients has auto-reply activated. This creates a new message in the Ticket thread that not only pollutes the thread, but most importantly cannot be replied properly because usually auto-reply e-mails don't do "reply all", so the other recipients are not included. I want to delete such a message in the Ticket thread. I searched the help of Zoho Desk, but only found a way to mark as Spam (https://help.zoho.com/portal/kb/articles/marking-support-tickets-as-spam)
                                  • Issue: Ticket Export Does Not Include Ticket Threads

                                    Dear Zoho Desk Support Team, I hope you’re doing well. I wanted to bring to your attention that the current ticket export feature in Zoho Desk does not seem to include the ticket threads or conversation history. When exporting tickets, only the summary
                                  • Ability to Set Client Name During Portal Invitation

                                    Hi Zoho Team, We would like to suggest an important enhancement to the Zoho Creator Client Portal functionality. Zoho Creator recently introduced the option to set a client’s display name in the Client Portal settings, which is very helpful for creating
                                  • スマホでキャンペンメールを見ると正しく表示されない

                                    キャンペーンのメール(HTML)を作成しましたが、スマホ表示に切り替えると正しく表示されません(添付参照)過去に作成したキャンペーンでは特に意識してませんでしたが、問題なく表示されていたようです。うまく表示される場合とされない場合の違いは何でしょうか?
                                  • 136.143.188.51 blocked by spamcop

                                    Zoho mailserver seems to be blocked by spamcop. Cant send mail to my customer. Not sure what to do.
                                  • Zoho Calendar Integrated Into CRM?

                                    I've searched around the forums but couldn't find anything addressing this . . .  Is there a plan to integrate Zoho's stand alone calendar solution into Zoho CRM?  The CRM calendar does an OK job but is very basic and the Zoho calendar is great, but I've only figured out to subscribe to my CRM calendar within ZCalendar - there is no 2-way sync. My preferred solution would be for ZCal to become the default calendar/event solution within Z CRM. Is this on the roadmap? Thanks
                                  • Can I Create Different Page Layouts Based on a Specified Module Pick List Field

                                    I am trying to work out how to create different page layouts based on a specified module pick list field value, like the Salesforce feature where you can define multiple record types and then create custom page layouts for each record type. This is a super important feature as for almost all the modules we are using (Leads, Potentials, Accounts) we need to be able only show fields relevant to the record type. E.g. We need a very different page layout for a consumer lead Vs a commercial lead, same
                                  • Scheduling Tasks in Relation to Project End Date

                                    I use Zoho project  to help manage tasks that relate to a number of specific business events that take place.  I would like to be able to have my project end date be the date of the event and then work "back" from that date to say...   Add a task 2 weeks before the project end date to remind me to XYZ.  Does anyone know if there is a way to base task timings back from a project due date rather than a project start date?
                                  • What formula to use in computing total hrs and decimal hrss

                                    So , my data includes log im column , 2 breaks with 2 columns that says back and lunch and 1 column that says back and logged out. What formula should i use to be able to automatically have my total hours as I input time in each column? Thankyou
                                  • Notes of Tasks in Zoho CRM

                                    Hello, Is there a way to filter the Notes that appear on a Task to only show the notes related to that specific Task and not display all the Notes of the objects related to that Task (Accounts, Contacts, Deal, etc). In essence, our team struggles to understand
                                  • Passing the CRM

                                    Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when
                                  • How to next stage blueprint in Zoho Creator

                                    Hello, I have question, its possible to next stage blueprint? in case, Start - (first stage) Leader 1 (with condition 1) - (second stage) Leader 2 (with condition 2) - (third stage) Leader 3 (with condition 3) - (fourth stage) After first stage, i want
                                  • Feature Request: Email Follow-Up Sequences Similar to Zoho CRM

                                    I’m wondering if Zoho Recruit is planning to introduce a feature similar to the Email Automation – Follow-Up Sequences that is available in Zoho CRM. In CRM, this allows users to send a series of timed follow-up emails triggered by specific actions (for
                                  • Currency limitation when integrating Zoho CRM & Zoho Books

                                    Brief Video of Problem: https://www.loom.com/share/d61d1d07d0904e149d80c1901a22418e. Background ·       Our business is based in Australia and we have to have Zoho Books in AUD to comply with tax and reporting regulations in Australia. ·       We sell
                                  • Multi-select Lookup does not have Advanced filter options in CRM

                                    With much fanfare Zoho announced the advanced filter options for CRM lookup fields which was a nice addition. This feature is not available for Multi-Select lookup fields. Will it be rolled out in the next 3-6 months, considering the standard lookup filter
                                  • Experience effortless record management in CRM For Everyone with the all-new Grid View!

                                    Hello Everyone, Hope you are well! As part of our ongoing series of feature announcements for Zoho CRM For Everyone, we’re excited to bring you another type of module view : Grid View. In addition to Kanban view, List view, Canvas view, Chart view and
                                  • Next Page