Kaizen 185 - Subqueries in COQL API

Kaizen 185 - Subqueries in COQL API


Hello everyone!!

Welcome to another Kaizen week, where we discuss developer centric topics every Friday. This week, we have picked an interesting topic to discuss - Subqueries in COQL API.

Zoho CRM's CRM Object Query Language (COQL) is a powerful way to retrieve data from your CRM in a structured manner. With the release of COQL API version 7, we introduced a suite of enhancements, detailed in our previous Kaizen post. Today, we will cover one enhancement in detail—Subqueries.

Before the introduction of subqueries, filtering data dynamically across related modules required multiple API calls and additional code handling. Subqueries have fundamentally changed this, offering increased flexibility, reduced API consumption, and improved query performance. In today's Kaizen, we will explore what subqueries are, where and when to use them, their advantages, and a few practical use cases. We will also go through a few examples with different operators to help you understand COQL subqueries better.

What are Subqueries?

At its core, a subquery is a query nested within another query. This technique allows you to retrieve data from one module based on conditions derived from another related module. Think of it as a way to ask more sophisticated, multi-layered questions of your CRM data.
Imagine you're working on a CRM integration and need to find all Contacts associated with Accounts that have at least one Deal created in the last 30 days.

Before Subqueries:

Before subqueries, achieving this required multiple steps:
  1. Retrieve Account IDs from the Deals module where a Deal was created in the last 30 days - {"select_query": "SELECT Account_Name, Created_Time FROM Deals WHERE Created_Time >= '2025-01-01T00:00:00+05:30'"}
  2. Use these Account IDs in a second query to fetch associated Contacts - {"select_query": "SELECT Full_Name, Email FROM Contacts WHERE Account_Name in ('4876876000007481116', '4876876000007420031')"}
This requires writing extra code to store and use the Account IDs from the first query in the second query. This also means making multiple API calls, and handling responses separately. However, with Subqueries in COQL, this can now be achieved in a single query.

Using Subqueries:

With subqueries, you can achieve the same result in one single query!
{
  "select_query": "SELECT Full_Name, Email FROM Contacts WHERE Account_Name in (SELECT Account_Name FROM Deals WHERE Created_Time >= '2025-01-01T00:00:00+05:30')"
}
The Subquery (SELECT Account_Name FROM Deals WHERE Created_Time >= ...) retrieves Account IDs where a Deal was created in the last 30 days. The main query (SELECT Full_Name, Email FROM Contacts WHERE Account_Name IN (...)) fetches Contacts linked to those Accounts, all in one API call!
But there is a catch. Subqueries return only up to 100 records per query. If more than 100 matching records exist (e.g., over 100 Accounts with recent Deals in this case), the extra records are silently ignored. This can lead to incomplete results, so subqueries are best used when the filtered dataset is known to be small. Please head over to the Limitations section to learn about other limitations. 

Where to use Subqueries?

Subqueries in COQL are useful when there is a need to filter data dynamically based on conditions from other modules. Instead of fetching records separately and processing them, subqueries allow you to retrieve the required data in a single query.
Here are some common use cases where subqueries come in handy:

  • Segment accounts based on high-value Deal history: For instance, you can use subqueries to fetch accounts that have at least one high-value closed Deal. 
    { "select_query": "SELECT Account_Name FROM Accounts WHERE id in (SELECT Account_Name FROM Deals WHERE Amount > 100000 AND Stage = 'Closed Won')"}

  • Find Contacts whose Accounts have NEVER closed a deal: You can use subqueries in COQL to fetch Contacts that have no associated Deals. 
    {"select_query": "SELECT Full_Name, Email FROM Contacts WHERE Account_Name not in (SELECT Account_Name FROM Deals WHERE Stage != 'Closed Won')"}

  • Identify new Leads who haven’t been marketed to yet: For instance, if need to find all leads who were NOT part of a specific campaign, you can use Subqueries in COQL.
    {"select_query": "SELECT Full_Name, Email FROM Leads WHERE id not in (SELECT Leads FROM Campaigns WHERE Campaign_Name = 'T01')"}
    where Leads is a lookup up field in the Campaigns module.

  • Identify Deals Closed Outside a Specific Campaign: Similarly, to find all Deals that closed outside the “Q1 Marketing Blitz” campaign window, you can use the NOT BETWEEN operator with subqueries.
    { "select_query": "SELECT Deal_Name, Created_Time FROM Deals WHERE Closing_Date not between (SELECT Start_Date FROM Campaigns WHERE Campaign_Name = 'Q1 Marketing Blitz') and (SELECT End_Date FROM Campaigns WHERE Campaign_Name = 'Q1 Marketing Blitz')"}

Key Benefits of Using Subqueries

  • Reduces API calls and Credit consumption – Instead of fetching related data in multiple queries, subqueries fetch it in one go.
  • Less Data Processing – No need to store and process results from one query before making another.
  • Improved Query Efficiency – Filters and retrieves only relevant records dynamically.
  • Simplifies Integration Code – Removes extra loops and logic required to handle multiple queries.

Limitations of Subqueries in COQL

While subqueries improve performance and efficiency, they come with certain limitations:

  • Subqueries can only be used in the WHERE clause. You cannot use subqueries in SELECT or FROM.
  • There can be a maximum of 5 subqueries per query.
  • Only one column can be selected in a subquery. You cannot fetch multiple fields from the subquery.
  • Limited to 100 records per subquery. If more records are needed, or there could be more than 100 possible records in the subquery, consider using JOINs.

Credit Consumption Considerations

Please note that using subqueries does not introduce any change in credit consumption compared to regular COQL queries. Credit usage is determined by the number of records retrieved in the main query.
The following table outlines the credit consumption based on the number of records retrieved:

LIMIT (No: of records)
API credits consumed
1 - 200
1
201 - 1000
2
1001 - 2000
3

Subqueries vs. JOINs

A JOIN clause in COQL lets you retrieve fields from two (or more) related modules in a single query by linking them on a lookup field—no nested queries needed. It’s ideal when you need columns from both modules, ie., the parent module and the related modules, in the same response.

For example, consider a scenario where it's necessary to query all accounts that have associated Deal records created within the past month.
—without getting duplicate Account rows if an Account closed multiple Deals.

Subquery Approach:

{  "select_query": "SELECT Account_Name FROM Accounts WHERE id in (SELECT Account_Name FROM Deals WHERE Created_Time >= '2025-03-01T00:00:00+05:30')"}

The subquery first selects Account_Name from Deals where the Created_Time is within the past month. Then the main query fetches the Account_Name from Accounts, once per matching account.

JOINs Approach:

{ "select_query": "SELECT 'Account_Name.Account_Name', 'Account_Name.id' FROM Deals WHERE Created_Time >= '2025-03-01T00:00:00+05:30'"}

This JOIN COQL query queries the Deals module and pulls related fields from the Account_Name lookup (Account name and ID) for each Deal created in the last month. As a result, it returns duplicate rows for accounts that have multiple matching deals.

Sample Response:

Subquery
JOIN
 {
    "data": [
        {
            "Account_Name": "Chapmans",
            "id": "4876876000004946070"
        },
        {
            "Account_Name": "Customer Daily",
            "id": "4876876000005030168"
        },
        {
            "Account_Name": "Luma Infotech",
            "id": "4876876000007420031"
        },
        {
            "Account_Name": "Luma Biotech",
            "id": "4876876000007481116"
        }
    ],
    "info": {
        "count": 4,
        "more_records": false
    }
}




{
    "data": [
        {
            "Account_Name.id": "4876876000007481116",
            "Account_Name.Account_Name": "Luma Biotech",
            "id": "4876876000010128001"
        },
        {
            "Account_Name.id": "4876876000007481116",
            "Account_Name.Account_Name": "Luma Biotech",
            "id": "4876876000010128016"
        },
        {
            "Account_Name.id": "4876876000007420031",
            "Account_Name.Account_Name": "Luma Infotech",
            "id": "4876876000010128047"
        },
        {
            "Account_Name.id": "4876876000005030168",
            "Account_Name.Account_Name": "Customer Daily",
            "id": "4876876000010193006"
        },
        {
            "Account_Name.id": "4876876000004946070",
            "Account_Name.Account_Name": "Chapmans",
            "id": "4876876000010213010"
        }
    ],
    "info": {
        "count": 5,
        "more_records": false
    }
}

Why Subqueries Are Better in This Case:

  • No Duplicates: Subqueries ensure that each matching parent (Account) appears only once, even if multiple child records (Deals) match. This is perfect for deduplicated reporting or dropdown lists.
  • Cleaner Result: Easier to parse and use directly in UIs or aggregations where duplicates are not useful.
  • Lower Payload Size: Especially useful if you just want the Account info and don’t need Deal-level detail.
Both subqueries and JOINs allow you to retrieve related data, but when should you use one over the other?

Use Subqueries When:

  • You need to filter data based on related module conditions.
  • You do not need to fetch fields from multiple modules. ie., you want to query the inner lookup fields only in the WHERE clause, and not in any other clause.
  • You need deduplicated parent records.
  • The subquery has 100 or less records.

Use JOINs When:

  • You need to retrieve fields from multiple related modules in the same response. ie., you want to query the inner lookup fields in any clause other than the WHERE clause.
  • You are dealing with large datasets exceeding the subquery limit of 100 records.
  • You need detail per child record, even if it leads to duplicate parent values.

Operator support for Subqueries in COQL

When using subqueries in COQL, make sure to use the correct operators depending on whether the subquery returns multiple values or a single value.

Multi-Value Operators

These operators are to be used with the subqueries that return multiple values, which are then used in the main query. 
Operator
Description
Example use case and query
in
Checks if a value is present in a list of values returned by the subquery.
Fetch all Contacts whose Accounts have won high-value deals.

{"select_query": "SELECT Full_Name, Email FROM Contacts WHERE Account_Name in (SELECT Account_Name FROM Deals WHERE Stage = 'Closed Won' AND Amount > 100000)"}
not in
Excludes records where the value is present in the subquery result.
Fetch all Contacts whose Accounts have never closed a deal.

{ "select_query": "SELECT Full_Name, Email FROM Contacts WHERE Account_Name not in (SELECT Account_Name FROM Deals WHERE Stage = 'Closed Won')"}

Single-Value Operators

These operators require the subquery to return a single value. If the subquery returns multiple values, an error will occur. 
Operator
Description
Example use case 
=
Matches records where the field is equal to the subquery’s result.
Fetch Deals created on the same date as the latest deal.
!=
Retrieves records where the field is not equal to the subquery’s result.
Fetch Deals not created on the same date as the latest deal.
<, >, <=, >=
Compares a field with the single value returned by the subquery.
Fetch all Deals that closed before the latest high-value deal.
between
Ensures a field's value falls within a range.
Fetch all Deals closed between two specific deal closure dates.
not between
Excludes records within the range.
Fetch all Deals closed outside a specific date range.

Example 1: Using the IN operator to fetch Contacts linked to high-value Deals

{ "select_query": "SELECT Full_Name, Email FROM Contacts WHERE Account_Name in (SELECT Account_Name FROM Deals WHERE Amount > 100000 AND Stage = 'Closed Won')" }

Example 2: Using the NOT IN operator to fetch Contacts from Accounts that have never closed a Deal
{ "select_query": "SELECT Full_Name, Email FROM Contacts WHERE Account_Name not in (SELECT Account_Name FROM Deals WHERE Stage = 'Closed Won')"}

Example 3: Using the BETWEEN operator to identify Deals closed during a specific Campaign (Q1 Marketing Blitz)
{ "select_query": "SELECT Deal_Name, Created_Time FROM Deals WHERE Closing_Date between (SELECT Start_Date FROM Campaigns WHERE Campaign_Name = 'Q1 Marketing Blitz') and (SELECT End_Date FROM Campaigns WHERE Campaign_Name = 'Q1 Marketing Blitz')"}

Combine JOINs and Subqueries for Smarter Filtering

In many business scenarios, it is not enough to simply retrieve related fields via JOINs—you also need to dynamically filter data based on conditions from another module. This is where subqueries can be incredibly useful in conjunction with JOINs.

Let’s say you're analyzing deal performance and want to pull a list of Deals that are:
  • Associated with Active Campaigns
  • Linked to Accounts in high-revenue Industries (Annual Revenue > 10,000,000)
  • You need to fetch details from the related modules—like Account name, Campaign name, and Contact email—in the same query
Why this can't be solved easily: While COQL supports JOINs for pulling data from related modules and subqueries for dynamic filtering, you can’t do all of this in one approach alone.
  • JOINs allow you to retrieve fields from related modules (like Contact_Name.Email )—but they do not let you dynamically filter using fields from those modules.
  • Subqueries, on the other hand, allow you to filter based on fields from related modules (like filtering Deals based on the Annual Revenue of the associated Account)—but you can’t fetch fields from multiple related modules using just a subquery.
So, if you need to both filter based on fields in a related module (like Accounts.Annual_Revenue) and retrieve fields from related modules (like Contact_Name.Email, Campaign_Source.Campaign_Name), you need both tools.

Solution: Combine JOINs and Subqueries in the Same Query
{"select_query": "SELECT Deal_Name, Amount, Account_Name, Campaign_Source, Contact_Name.Email FROM Deals WHERE (Campaign_Source.Status = 'Active') AND Account_Name.Industry in (SELECT Industry FROM Accounts WHERE Annual_Revenue > 10000000 GROUP BY Industry)"}

This query:
  • Uses JOINs to fetch:
    • Contact_Name.Email – from Contacts
  • Uses a subquery to apply dynamic filtering on Deals based on the Industry of Accounts with Annual Revenue > 10000000. COQL subqueries return a maximum of 100 records. If multiple accounts satisfying the criteria share the same industry, using GROUP BY Industry ensures only unique industry values are returned. This helps stay within the 100-record limit and avoids redundant filtering.
In the results, you get a deduplicated, filter-accurate list of Deals tied to Active Campaigns and high-value industries—with rich contextual fields in one API call.

You can even use JOINs inside subqueries. For instance, to fetch all deals from Optical Networking accounts managed by Jane (jane.doe@zohotest.com), and include key details about the deal, contact, account, and campaign:
{ "select_query": "SELECT Deal_Name, Amount, Account_Name, Contact_Name.Email, Campaign_Source FROM Deals WHERE Account_Name in (SELECT id FROM Accounts WHERE Industry = 'Optical Networking' AND Owner.email = 'jane.doe@zohotest.com')"}

By combining JOINs and subqueries, you can handle more complex, real-world business requirements in a single query. JOINs help you enrich your data with fields from related modules, while subqueries let you apply smart, condition-based filters across modules. 

Advanced Filtering: Nested Subqueries

For more advanced use cases, you can nest subqueries within subqueries to create complex filtering conditions.
Let's say Imagine you need to identify all Contacts associated with Accounts that meet two specific criteria:
  • The Account is in the "Retail" industry.
  • The Account has at least one associated Deal that is in the "Closed Won" stage and has a value greater than $50,000.
This scenario is common in sales and marketing, where you want to target high-potential customers within a specific industry. Here's how you can achieve this using a nested subquery in COQL:
{
  "select_query": "SELECT Full_Name, Email FROM Contacts WHERE Account_Name in (SELECT id FROM Accounts WHERE Industry = 'Communications' AND id in (SELECT Account_Name FROM Deals WHERE Stage = 'Closed Won' AND Amount > 50000))"
}
Innermost Subquery: (SELECT Account_Name FROM Deals WHERE Stage = 'Closed Won' AND Amount > 50000)
This subquery identifies all Account_Name values from the Deals module where the Stage is "Closed Won" and the Amount is greater than $50,000. Although the field name is Account_Name, it's a lookup to the Accounts module, so it returns the Account ID. This effectively isolates Accounts that have closed high-value deals.

Middle Subquery: (SELECT id FROM Accounts WHERE Industry = 'Retail' AND id IN (...))
This filters Accounts by the "Retail" industry and ensures that only those whose ID appears in the innermost subquery are selected.

Main Query: SELECT Full_Name, Email FROM Contacts WHERE Account_Name IN (...)
Finally, the main query retrieves the Full_Name and Email of all Contacts whose Account_Name matches the id values returned by the middle subquery.

Info
Note: COQL supports a maximum subquery nesting depth of 5, and you can include up to 5 subqueries total within a single query. The nesting limit refers to subqueries embedded within the WHERE clause of another subquery. 
Subqueries in COQL are a game-changer for developers looking to build efficient, context-aware queries across modules—allowing dynamic filtering that was previously only possible with multiple API calls. While JOINs help you fetch rich, multi-module data in a single response, subqueries let you filter records based on conditions from related modules. And when you combine the two, you unlock a powerful mechanism to tackle real-world CRM business cases with precision and clarity.

For advanced use cases, don’t hesitate to nest subqueries—COQL allows up to five levels deep—giving you the flexibility to build truly nuanced filters. Mastering the balance between JOINs and subqueries is key to writing smarter, cleaner, and more performant queries.

We hope you found this guide useful in understanding and implementing COQL subqueries. If you have any questions or require further clarification, please don't hesitate to leave a comment below or reach out to us directly at support@zohocrm.com. 

Keep experimenting, and as always, happy querying!





      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • Kaizen #197: Frequently Asked Questions on GraphQL APIs

            🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

          • Kaizen #198: Using Client Script for Custom Validation in Blueprint

            Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

          • Celebrating 200 posts of Kaizen! Share your ideas for the milestone post

            Hello Developers, We launched the Kaizen series in 2019 to share helpful content to support your Zoho CRM development journey. Staying true to its spirit—Kaizen Series: Continuous Improvement for Developer Experience—we've shared everything from FAQs

          • Kaizen #193: Creating different fields in Zoho CRM through API

            🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

          • Client Script | Update - Introducing Commands in Client Script!

            Have you ever wished you could trigger Client Script from contexts other than just the supported pages and events? Have you ever wanted to leverage the advantage of Client Script at your finger tip? Discover the power of Client Script - Commands! Commands

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ





                                ご検討中の方

                                  • Recent Topics

                                  • Alias Email Id already exists

                                    Hi I'm trying to create an alias : contact @ yoavarielevy.co.il but i get the message  Alias Email Id already exists I had an account with the same name but I deleted it. Can you help? Thanx Yoav

                                  • BANK FEED - MAYBANK , provider from YODLEE IS NOT WORKING

                                    As per topic, the provider YODLEE is not working for the BANK FEED. It have been reported since 2023 Q3, and second report on 2023 Q4. now almost end of 2024 Q1, and coming to 2024 Q2. Malaysia Bank Maybank is NOT working. can anyone check on this issue?

                                  • Feature Request: Ability to Set a Custom List View as Default for All Users

                                    Dear Zoho CRM Support Team, We would like to request a new feature in Zoho CRM regarding List Views. Currently, each user has to manually select or favorite a custom list view in order to make it their default. However, as administrators, we would like

                                  • Adding Multiple Products (Package) to a Quote

                                    I've searched the forums and found several people asking this question, but never found an answer. Is ti possible to add multiple products to a quote at once, like a package deal? This seems like a very basic function of a CRM that does quotes but I can't

                                  • Zoho Commerce in multiple languages

                                    When will you be able to offer Zoho Commerce in more languages? We sell in multiple markets and want to be able to offer a local version of our webshop. What does the roadmap look like?

                                  • webinar registration confirmation are landing in SPMA folders

                                    I am trialing zoho webinar and do not have access to custom domains. When I test user registrations, they are working but the resulting confirmation email is landing in a spam folder. How can I avoid this?

                                  • Making digital signatures accessible to all: Introducing accessibility controls in Zoho Sign

                                    Hi there! At Zoho Sign, we are committed to building an inclusive digital experience for all our users. As part of our ongoing efforts to align with Web Content Accessibility Guidelines (WCAG), we’re updating the application with support that will go

                                  • Is there a way to set Document Owner/Sender via the API

                                    When sending requests for zoho sign, it would seem zoho uses the id of the person that created the zoho api cred to determine the owner_id, is there a way to set a default for this?

                                  • Delegates should be able to delete expenses

                                    I understand the data integrity of this request. It would be nice if there was a toggle switch in the Policy setting that would allow a delegate to delete expenses from their managers account. Some managers here never touch their expense reports, and

                                  • Add Save button to Expense form

                                    A save button would be very helpful on the expense form. Currently there is a Save and Close button. When we want to itemize an expense, this option would be very helpful. For example, if we have a hotel expense that also has room service, which is a

                                  • Multiple organizations under Zoho One

                                    Hello. I have a long and complicated question. I have a Zoho One account and want to set it up to serve the needs of 6 organizations under the same company. Some of the Zoho One users need to be able to work in more than 1 organization’s CRM and other

                                  • Error AS101 when adding new email alias

                                    Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.

                                  • Unbundle feature for composite items

                                    We receive composite items from our vendors and sell them either individually or create other composite items out of them. So, there is a lot of bundling and unbundling involved with our composite items. Previously, this feature was supported in form

                                  • Regarding the integration of Apollo.io with Zoho crm.

                                    I have been seeing for the last 3 months that your Apollo.io beta version is available in Zoho Flow, and this application has not gone live yet. We requested this 2 months ago, but you guys said that 'we are working on it,' and when we search on Google

                                  • How do you print a refund check to customer?

                                    Maybe this is a dumb question, but how does anyone print a refund check to a customer? We cant find anywhere to either just print a check and pick a customer, or where to do so from a credit note.

                                  • MTD SA in the UK

                                    Hello ID 20106048857 The Inland Revenue have confirmed that this tax account is registered as Cash Basis In Settings>Profile I have set ‘Report Basis’ as “Cash" However, I see on Zoho on Settings>Taxes>Income Tax that the ‘Tax Basis’ is marked ‘Accrual'

                                  • workflow not working in subform

                                    I have the following code in a subform which works perfectly when i use the form alone but when i use the form as a subform within another main form it does not work. I have read something about using row but i just cant seem to figure out what to change

                                  • Fetch data from another table into a form field

                                    I have spent the day trying to work this out so i thought i would use the forum for the first time. I have two forms in the same application and when a user selects a customer name from a drop down field and would like the customer number field in the

                                  • Record comment filter

                                    Hi - I have a calendar app that we use to track tasks. I have the calendar view set up so that the logged in user only sees the record if they are assigned to the task. BUT there are instances when someone is @ mentioned in the record when they are not

                                  • How to View Part Inventory and Warehouse Location When Creating a Work Order in Zoho FSM

                                    Hi everyone, We’re currently setting up Zoho FSM and would like to improve how our team selects parts when creating a Work Order. Right now, when we add a part or item to a Work Order, we can select it from our Zoho Inventory list but we don’t see any

                                  • FSM too slow today !!

                                    Anybody else with problem today to loading FSM (WO, AP etc.)?

                                  • Not able to Sign In in Zoho OneAuth in Windows 10

                                    I recently reset my Windows 10 system, after the reset when I downloaded the OAuth app and tried to Sign In It threw an error at me. Error: Token Fetch Error. Message: Object Reference not set to an instance of an object I have attached the screenshot

                                  • Mapping a custom preferred date field in the estimate with the native field in the workorder

                                    Hi Zoho, I created a field in the estimate : "Preferred Date 1", to give the ability to my support agent to add a preferred date while viewing the client's estimate. However, in the conversion mapping (Estimate to Workorder), I'm unable to map my custom

                                  • The sending IP (136.143.188.15) is listed on spamrl.com as a source of spam.

                                    Hi, it just two day when i am using zoho mail for my business domain, today i was sending email and found that message "The sending IP (136.143.188.15) is listed on https://spamrl.com as a source of spam" I hope to know how this will affect the delivery

                                  • Delegates - Access to approved reports

                                    We realized that delegates do not have access to reports after they are approved. Many users ask questions of their delegates about past expense reports and the delegates can't see this information. Please allow delegates see all expense report activity,

                                  • Split functionality - Admins need ability to do this

                                    Admins should be able to split an expense at any point of the process prior to approval. The split is very helpful for our account coding, but to have to go back to a user and ask them to split an invoice that they simply want paid is a bit of an in

                                  • Is there a way to request a password?

                                    We add customers info into the vaults and I wanted to see if we could do some sort of "file request" like how dropbox offers with files. It would be awesome if a customer could go to a link and input a "title, username, password, url" all securely and it then shows up in our team vault or something. Not sure if that is safe, but it's the best I can think of to be semi scalable and obviously better than sending emails. I am open to another idea, just thought this would be a great feature.  Thanks,

                                  • Single Task Report

                                    I'd like a report or a way to print to PDF the task detail page. I'd like at least the Task Information section but I'd also like to see the Activity Stream, Status Timeline and Comments. I'd like to export the record and save it as a PDF. I'd like the

                                  • Auto-response for closed tickets

                                    Hi, We sometimes have users that (presumably) search their email inbox for the last correspondence with us and just hit reply - even if it's a 6 month old ticket... - this then re-opens the 6 month old ticket because of the ticket number in the email's subject. Yes, it's easy to 'Split as new Ticket', but I'd like something automated to respond to the user saying "this ticket has already been resolved and closed, please submit a new ticket". What's the best way to achieve this? Thanks, Ed

                                  • How to Push Zoho Desk time logged to Zoho Projects?

                                    I am on the last leg of my journey of finally automating time tracking, payments, and invoicing for my minutes based contact center company - I just have one final step to solve - I need time logged in zoho desk to add time a project which is associated

                                  • Cannot access KB within Help Center

                                    Im working with my boss to customize our knowledge base, but for some reason I can see the KB tab, and see the KB categories, but I cannot access the articles within the KB. We have been troubleshooting for weeks, and we have all permissions set up, customers

                                  • Export to excel stored amounts as text instead of numbers or accounting

                                    Good Afternoon, We have a quarterly billing report that we generate from our Requests. It exports to excel. However if we need to add a formula (something as simple as a sum of the column), it doesn't read the dollar amounts because the export stores

                                  • why my account is private?

                                    when i post on zohodesk see only agent only

                                  • Getting ZOHO Invoice certified in Portugal?

                                    Hello, We are ZOHO partners in Portugal and here, all the invoice software has to be certified by the government and ZOHO Invoice still isn´t certified. Any plans? Btw, we can help on this process, since we have a client that knows how to get the software certified. Thank you.

                                  • 500 Internal Server Error

                                    I have been trying to create my first app in Creator, but have been getting the 500: Internal Server Error. When I used the Create New Application link, it gave me the error after naming the application. After logging out, and back in, the application that I created was in the list, but when I try to open it to start creating my app, it gives me the 500: Internal Server Error. Please help! Also, I tried making my named app public, but I even get the error when trying to do that.

                                  • Client Script | Update - Client Script Support For Portals

                                    Dear All! We are excited to announce the highly anticipated feature: Client Script support for Portals. We understand that many of you have been eagerly awaiting this enhancement, and we are pleased to inform you that this support is now live for all

                                  • Professional Plan not activated after payment

                                    I purchased the Professional Plan for 11 users (Subscription ID: RPEU2000980748325) on 12 September 2025, and the payment has been successfully processed. However, even after more than 24 hours, my CRM account still shows “Upgrade” and behaves like a

                                  • how to edit the converted lead records?

                                    so I can fetch the converted leads records using API (COQL), using this endpoint https://www.zohoapis.com/crm/v5/coql and using COQL filter Converted__s=true for some reasons I need to change the value from a field in a converted lead record. When I try

                                  • Auto Update Event Field Value on Create/Edit

                                    Hi there, I know this question has been posted multiple times and I've been trying many of the proposed similar scripts for a while now but nothing seems to work... what might I do wrong? The error I receive is this: Value given for the variable 'meetingId'

                                  • Pre-orders at Zoho Commerce

                                    We plan to have regular producs that are avaliable for purchase now and we plan to have products that will be avaliable in 2-4 weeks. How we can take the pre-orders for these products? We need to take the money for the product now, but the delivery will

                                  • Next Page