Missed Chats assigned to task in CRM

Anyone we miss at chat with, there is a task scheduled in CRM. That would be great, but the task is just a note of the original question with nothing attaching it to lead or a contact. Almost like it is an empty task with a date. The only way to find the lead or contact in CRM is to search through previous chats, find the one that has the comment in the "note" of the task and see if a name, email, or phone number is provided. If that information was provided, we can then search CRM for that information and appropriately task that lead.

Is there a way to have a missed chat be assigned as a task to an individual that attaches the missed chat transcript (we are using a 30 second proactive chat trigger on the site) which would have their name and email and that designated person would be notified by email of this task?

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Shane McCormick
Sasidar Thandapani

Sticky Posts
Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate
Why should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with a