Multilingual Ratings - Happiness Ratings in Your Customer's Language

Multilingual Ratings - Happiness Ratings in Your Customer's Language

Hello everyone, 
 
We’re excited to introduce Multilingual Support for Customer Happiness Ratings! 
 
Collecting accurate customer feedback is crucial for improving service quality, but language barriers can lead to misunderstandings, lower response rates, and inaccurate ratings. When customers receive a survey in a language they’re not comfortable with, they might struggle to provide meaningful feedback—or worse, choose not to respond at all. 
 
To bridge this gap, we’re introducing Multilingual Support for Customer Happiness Ratings! Customers will now receive rating forms in their preferred language, making it easier for them to understand and engage with the survey for clearer insights, better participation, and more accurate feedback. 
 
For example, a French-speaking customer will receive the form in français instead of English.

How It Works

The rating form automatically adapts to the customer's language based on: 
  • Ticket Language – If specified, the form is displayed in that language.
  • Customer’s Browser Language – If no ticket language is set, the system uses the customer’s browser preference.
  • Default to English – If neither is available, the form appears in English.
  • Available in 27 languages, including French, Spanish, German, Chinese (Simplified & Traditional), Hindi, Japanese, Russian, Portuguese, Arabic, Turkish, and more!
This enhancement is now available for all customers across DC. Please refer to the help doc for set up steps and more details. 
 
Give it a try and let us know your feedback! 
PM: @Anonymous User 
 
Regards, 
Velantina | Zoho Desk - User Education


      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • 2024 Email Authentication Standards: Elevating Security with Google and Yahoo

            In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email
          • Using Agent Email Address as From Address

            Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage.  Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions about
          • Edit and Delete options in Comments

            A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
          • Webinar 2: Supercharged customer support for growing business

            Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
          • Customize Colors of your Customer Self Service Portal

            You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ




                                ご検討中の方