New Actions in Workflow rules - Schedule a Call & Add Meeting

Dear All,

Greetings!

We've come up with some exciting updates to actions in Workflow rules. As you might know, Workflow rules help you to automate your follow-up processes without any manual intervention.

Presently, to orchestrate sales cadence, you would have to create calls and schedule meetings, manually.

In this enhancement, we are introducing two new workflow actions.

Add Meeting
Schedule a call

We have grouped these new actions, along with existing action- Add Task have been under 'Activities' workflow action.

Add a Meeting via Workflow rule

Let's assume, you have a bunch of new sign-ups and you want to orient them about your product. In that case, you can schedule an orientation meeting when a deal is marked as 'closed won'.

There are a few special cases we have addressed while scheduling a meeting via workflow rule

Host Unavailability

While a meeting is being scheduled for a contact or a lead, if the host of the meeting is 'unavailable', then you can set to schedule the meeting to be scheduled for the record owner or you can create a task for the host, so that the host can manually reschedule the meeting once available.

Adding a participant for the meeting

You can add the people associated with the module, users in the org., and additional users as participants for the meeting.

Adding custom fields to Meeting Quick create popup

Add more fields to your 'Meeting Quick create' popup. Under module customization -> meetings, you can add custom fields to be listed while creating a meeting. These fields, along with other mandatory fields will be listed in the meeting quick create popup.

Note that, any field added to the quick create pop-up is mandatory by default.

Schedule a call via Workflow rule

When a new lead enters your system, you may want your sales rep to follow up with the new lead to know the reason behind the lead signing up, as a part of your lead nurturing process.

The new schedule a call action will help you here. You can now schedule a call for the rep as soon as the lead is created.

In the 'schedule a call' quick create popup, you can enter the details like the purpose of the call, date and time of the call, and create the call.

That's about the update. These actions are open for all users in all DCs.

Thanks and have a good one!

Sticky Posts
Introducing a new home page view and UI enhancements for Dashboards
Hello everyone, In CRM, the home pages provide a quick view of the various happenings in a business with the help of dashboards. The home pages also help to organize one's and the team's day's work. There are three views in the home tab: Classic User's
New Actions in Workflow rules - Schedule a Call & Add Meeting
Dear All, Greetings! We've come up with some exciting updates to actions in Workflow rules. As you might know, Workflow rules help you to automate your follow-up processes without any manual intervention. Presently, to orchestrate sales cadence,
Zoho CRM Community Digest - August 2023
Hello everyone! August slipped away into a moment in time, so let's take a moment to catch up on all the interesting discussions and exciting announcements that unfolded in the Zoho CRM Community during this past month. We have a few product updates and
Blueprint enhancements - Parallel and multiple transitions, and more
Last modified on Sep 4, 2023: All Zoho CRM users can now access these enhancements. Initially, these features were available only on an early access basis and by request. However, as of August 2, 2023, they have been made available to all users in all
Subforms can now be marked as required
Dear All, Hope you are well! We are here with a heads-up about an important enhancement for Subforms. Let's go! Including a subform to a record layout is a great way to store supplementary information about the record. Be it the list of products purchased