New Enhancements in Zoho CRM Plus Continues

Hello everyone,

In continuation to the former post here we will discuss in brief on the enhancements in SalesIQ and Social.

Enhancements in SalesIQ - In SalesIQ we have added Chatbot and Audio calls features that will allow you to interact with your website visitors.

Chatbot: You can engage with the website visitors through chat bots on desktop and mobile.

SalesIQ Audio calls: With audio calls you can interact with the website visitors via phone calls and also convert the ongoing chats to phone calls. You can even share your screens with them.

Enhancements in Social - In the social module we have added the following features:

Google My business integration
Enhanced analytics in social
Facebook lead ads and CRM mapping
Smart publishing options

Google My business integration: Businesses can schedule and publish posts to their GMB accounts with CTAs. They will also be able to view and reply to the reviews received on their listings and manage their presence across multiple locations using Zoho Social.

Enhanced analytics in social: In the new interface the reports in Social module will display data sets and graphs such as audience growth, post engagement, performance, and reach & impression.

Facebook lead ads and CRM mapping: This enhancement lets you map 20 different fields including the custom fields in CRM with Facebook. It also allows tracking new leads, both paid and organic from Lead forms. You can also run new Lead Ad campaigns from Zoho Social with the new Facebook Light-weight Integration.

Smarter publishing options in Social:

Smarter publishing queues: Spread posts throughout the week or month by adding them to a predefined queue with CustomQ.

zShare browser plugin: Customize posts for various social media channels (say 280 characters for a tweet and 2,200 characters for Instagram) You can also schedule or publish it simultaneously to different channels.

Check out more on these enhancements here.

We hope these new enhancements and the unified platform help you redefine customer experience and increase your business efficiency.

Please read the additional resources linked for few of these enhancements to get a bigger picture and do leave your thoughts or questions below.

Regards,

Anumita

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Anumita Gupta

Sticky Posts
Zoho CRM Plus in 2023: Let's rewind
Hey everyone, There's something about December that makes us want to sit back and remember all the wonderful moments, as we get ready for the New Year, 2024! (Psst! We are also turning 10—yay!) This year, CRM Plus had a lot of wonderful updates, taking
The CX Workshops are back in 2023!
Hello, can you see my screen? Can you hear me? This is a phrase we've all been saying more often than "good morning" over the last couple of years. Well, now it's time to re-connect in person. We're excited to invite you all to the CX Workshops we've
Refer Zoho CRM Plus to your friends and earn rewards!
Hey everyone, We'd like to thank you from the bottom of our hearts for continuing to be our esteemed customers. Now you have the opportunity to refer Zoho CRM Plus to your friends or family members who are looking for a suitable solution to enhance
Social in CRM Plus now supports TikTok, Instagram Stories and Reels, and YouTube Shorts
Hey everyone, We are excited to inform you that Social in CRM Plus now allows you to publish on TikTok! We've also updated it to let you create Instagram Stories and Reels, as well as YouTube Shorts. Here's a brief about the updates. Publishing on
Unified telephony in Zoho CRM Plus
In any business, managing calls with the prospects or customers is an integral part of a salesperson or a support agent's daily life. They have access to information about the customers within Zoho CRM, and they also use a suitable PBX service to communicate