Give your brand a better way to attract, convert, and retain new and existing consumers in real-time by incorporating SMS functionality into your marketing campaign. This ensures enhanced targeting and creating better communication platform to reach your end customers. Now send messages at the right time to the right user within Zoho CRM using message360˚ extension.

With message360˚ extension you can,

• Send SMS to your Leads or Contacts right within Zoho CRM.
• Create and manage custom templates for your messages.
• View phone numbers and track the SMS history to conduct bulk marketing campaigns.

In addition to the above, you can now add a workflow rule to send messages to new Leads or Contacts automatically. This helps to instantly contact new customers and reach out to them in a more personalized way.

To accomplish this, write your own custom function using our Deluge script editor in your CRM and associate it with the workflow rule.

You can use the following custom function:

//Note: the custom function should have "record_id" parameter

// getting record info from Leads or Contacts using the record_id 

record_info = zoho.crm.getRecordById("Leads", record_id); 

// getting "Mobile" field value from the record_info (you can also get "Phone" field)

mobile = record_info.get("Mobile");

if (isNull(mobile)) {

// returning since the mobile number is empty

return;

}

// trim function will remove the white spaces at the start and at the end of the mobile number.

mobile = mobile.trim();

// getting account_sid and authtoken of message360 from extension settings

account_sid = zoho.crm.getOrgVariable("message360.account_sid");

authtoken = zoho.crm.getOrgVariable("message360.authtoken");

// message360 send sms API URL

apiurl = " https://api.message360.com/api/v2/sms/sendsms.json ";

// ####### CONFIGURE VARIABLES SECTION - STARTS

// configure from number with country code

fromcountrycode = "1";

from_no = "<FROM_NUMNER>";

// configure to number country code

tocountrycode = "1";

to_no = mobile; // setting variable "mobile" as to number

// enter the SMS text

sms_message = "Hi, This is test SMS from Zoho CRM.";

// ####### CONFIGURE VARIABLES SECTION - ENDS

if (!isNull(account_sid) && !isNull(authtoken)) {

// doing base64 encoding for account_sid and authtoken for authenticate message360.com

baseEncoded = zoho.encryption.base64Encode(account_sid+":"+authtoken);

baseEncoded = "Basic " + baseEncoded;

headers = map();

headers.put("Authorization", baseEncoded);

// setting all required parameters to the map for sending SMS

request_data = map();

request_data.put("fromcountrycode", fromcountrycode);

request_data.put("from", from_no);

request_data.put("tocountrycode", tocountrycode);

request_data.put("to", to_no);

request_data.put("body", sms_message);

// calling message360 api using the given parameters

resp = postUrl(apiurl, request_data, headers, false);

// you can use resp_status for failure handling

resp_status = resp.get("responseCode");

info resp_status;

}

Click here for detailed steps.

If you have any questions, please post them on the comments section below.

Regards,

Praveena M