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• Custom sender email address - doesn't receive verification email

  Hello, We've just purchased the premium backstage license plan and are setting up a test event. However when adding a custom sender email address, it backstage doesn't send the verification email!? We've tried on multiple email addresses. Please advise

• Zoho Sheet - Option to disable "Embed" button when publishing a sheet

  Hi Sheet Team, I've noticed that when I publish a Zoho Sheet publicly, there is an option for the viewer to "embed" the sheet. There is no option to disable this button and my idea/feature request is to include a checkbox in the Publish settings to hide

• Quick resend/One-off send function

  Sometimes I might follow up with someone that opened an email and they say "Can you please send the email to me again?" Also, on occasion, a new person may have joined my mailing list and just missed a recent campaign, so it would be VERY handy just to send them the campaign email. Obviously, there is currently no quick or easy way to do this. So, would it be possible to have such a feature? It could work from a number of places, but probably the quickest and easiest way to implement it is under

• Advanced search for Spam tickets in Zoho Desk

  Currently there is no way to use advanced search in Zoho Desk to find content in tickets marked as spam. Please add this functionality! I believe this should not be the default, but a simple check box "Include Spam Tickets" would be helpful.

• How can I mark an account as VIP or similar for special treatment?

  I'd like to create a visual enhancement to mark an account as VIP in a way our agents can't miss it. What is your suggestion? Thanks!

• Is there a way within Desk to allow for this timeline overlapping?

  We're encountering an issue where contract timelines for the same client at the same location might overlap or follow each other sequentially. Since a single client can have multiple contracts, and we offer various contract types, is there a way within

• how can I change the font when I answer a ticket in zoho desk? thanks

  how can I change the font when I answer a ticket in zoho desk? thanks

• Lookup fields can't be used for anything important

  Hi It seems the lookup fields are mostly.... informative, you can at most link stuff between modules... You can't use lookup fields in blueprints, you can't use them in layout rules or anything... It that correct?

• Is it possible to add HTML or a button on email templates in Zoho Desk?

  Hello team, I am working on getting the best use out of Zoho Desk. I have noticed that when you hit 'reply' on a ticket, it comes with a small 'survey' to the recipient saying something like 'how would you rate your experience with us?'... so my question,

• Is it possible to add buttons on email replies to internal team members?

  Hello everyone, I am currently trying to set up some workflow rules to trigger when a ticket is created. I have noticed there is a button that can be added to email templates when sending email alerts from workflow rules, for example ${Cases.SUPPORT_PORTAL_BUTTON}.

• Widget function call not working – need help

  Hi everyone, I'm building a widget for Zoho CRM and trying to call a Deluge function from it using ZOHO.CRM.FUNCTIONS.execute, but it's not working. Here’s what I did: I created a Standalone function in Deluge. I'm calling it inside ZOHO.embeddedApp.on("PageLoad",

• Item bulk update

  Why is there no "pruchase rate" to select in the field selection ? We have far more purchase increases than we have selling price amendments !

• Can't lock timezone in new Zoho Bookings

  Hi, since the new Zoho Bookings has been changed, I cannot seem to lock the timezone in for the meetings. I have set the working hours and location, but when I got on the link, it automatically gives me slots in my timezone. I want to lock it for an in-person

• Can we customize the default client-facing icons?

  Is there any way to customize the client-facing icons that display in the Zoho Bookings UI?  For example, I'm using the Default page theme and would like to modify the default icon that is shown beside "Service."  The icon currently being shown looks like a baseball hat to me (see attached screenshot) which has no relevance to my business or clients. It would be great if Zoho could provide a different, more generic icon (perhaps a bell icon to represent service?) or better yet allow the icons to

• Multiple team members to access one office PC

  Hello, We have a high-performance PC in our office that we use for resource-intensive tasks. All team members need to remotely access this PC from time to time. However, when I enable remote access for myself through Zoho Assist, the PC does not appear

• Zoho Bookings API, timezone is not recognized when passed

  Has something changed? Time zone is being passed through API but it is NOT being recognized. response is not showing time zonetime that was passed through request. This is an URGENT issue as it is preventing bookings! Seems like this is due to a recent

• Zoho Bookings: How to set a limit for maximum bookings per day?

  Let's say I have 1 hour slots OPEN for an entire day. What if I want all of the OPEN slots to turn OFF if/when I hit a certain number of total bookings for that day? I usually only want a total of 5 appointments to be booked but I'm not sure of the exact

• Zoho Booking API to update service for Assigned Agent

  Hi there, I have been testing and looking at the Zoho booking API for the Assigned Agent update from Zoho CRM for a long time. There is only a Fetch service request, but no updated Assigned Agent options. Does anyone know how to do that? PS: I can use

• Zoho Accounts and Book Keeping candidate required

  Urgently required data operator who can do following tasks: Purchase Bill Entry Sale Bill Entry Bank Entries Cash Book entries 40-75 entries per days

• Cancellation waiting list - Zoho Bookings

  Is it possible to have a waiting list in case I got a cancellation it can be filled automatically with people on this list? 

• Zoho Bookings Integration with Make.com

  Dear Zoho Bookings Support Team, We are writing to request a new integration between Zoho Bookings and Make.com, a leading automation platform widely used by Zoho users. Current Integration: We acknowledge the existing integration with Zapier, another

• Different Page Numbering

  I want the page numbers not just 1,2,3... but i,ii,iii,iv,... or even I,II,III,IV.... How can I do this?

• Leads Should Support Business-Centric Structure for B2B Use

  We’re a B2B company that generates leads for other businesses and often engage with multiple contacts within the same company. For years, we’ve struggled with Zoho CRM’s limitation of requiring a Last Name field for leads. For example, if we’re pursuing

• Zoho AI Translate – No Support for Hebrew?

  I want to use Zoho AI Translate, but I see that it does not support Hebrew. Since Zoho supports multiple languages, I was hoping this function would also work with Hebrew. Is there any plan to add Hebrew support in the near future? Or is there an alternative

• Exclude Segment from Campaign Recipients

  I've created two Segments in order to separate Non-Marketing Contacts from Marketing Contacts. I'd like to send an Eblast to all Marketing contacts in my lists, but when I go to select Recipients, I have two options: 1. To Choose Lists to Send to; 2.

• Equivalent domains

  Need a settings feature for adding/modifying/deleting domains that use the same login service. The feature can also suggest some popular sites that use shared credentials to access domains under their control. For example: amazon.com and its local variations like amazon.in. For example: gmail.com and google.com. LastPass has this feature.

• Can't verify DKIM key?

  So basically I just wanted to verify the email on my domain so it doesn't showup as spam in other people's inboxes. So I did what Zoho told me to do, it was to verify a DKIM key. I created the key with the address, added the correct information to the TXT file in my domain's DNS settings, tried to verify it and it keeps saying 'Verification failed'. I tried it more then once, I reset the DKIM key, and for some reason it just won't verify. Either it's me being impatient or this thing isn't working.

• Forecast performance analysis

  Last modified on 15/05/2023: Performance analysis in forecasts is now available for all Zoho CRM users in all DCs. Note that it was an early access feature available only upon request. As of May 10, 2023, it is rolled out for all Zoho CRM accounts. Find

• Deleting Records Older Than 14 Days

  I have a form called vacancies that contains a field "status_date". I need to create a schedule that runs once a week and if the status date is > 14 days it deletes that record.  I would appreciate anyones help.  -Aaron 

• I need open my email in Zoho from oulook account

  Hi Can you help me to solved this First, I’m unable to access my email account via Outlook. Second, when I send any email from my Zoho account, it doesn’t reach Gmail inboxes. Thank you for your support

• Default value for Subject field in Case module

  I would like to add a default value to the Subject field in a custom module based on the Case module. Since this field is mandatory, I can't use a workflow rule that adds a default subject if the field is left empty. So I would like to display a default

• Zoho Payroll's USA and KSA editions are available in Zoho One!

  Greetings! We’re excited to share that Zoho Payroll, currently available only in India and the UAE, is now introducing the KSA (Kingdom of Saudi Arabia) edition and the USA (United States of America) edition, and these editions are now available in Zoho

• Zoho books and venmo

  Hi, Is there a way to hook Venmo into zoho books? I have a Venmo business account and want to be able to sync that. I know you can do it with the paypal integration but I dont want to use paypal for the fees and that doesnt allow me use/integrate my current

• Create custom field using API.

  Hi Zoho Support, can we create the custom field using Zoho API? Thanks, Parth Moderation Update: I'm locking this post as the feature has now been implemented. Please refer to the help link provided in the comment below.

• I don't really understand leads in the campaigns tab on Zoho CRM

  Good morning, fellow CRM users. I am having quite a hard time understanding the leads in the campaigns tab. In this particular campaign in the screenshot below, we sent out emails to our mailing leads through Zoho Campaigns, and the data is linked back

• what is the header code and footer code, do you provide it for my website

  I am unable to understand few terms in making website, i need your help in header code, footer code, face book pixel integration etc..

• Zoho DataPrep

  Zoho DataPrep is not updating the dataset. I post the updated dataset in Zoho WorkDrive under the same file name. (I delete the old file and upload the updated file with the same filename.) Zoho DataPrep is supposed to pull the dataset from Zoho WorkDrive,

• Zoho Assist Unattended Access prevent my Windows 10 Pro business computers to sleep (ever)!

  Since I begin my trial period of Zoho Assist (Unattended Access) for business, I have sleep mode issues on all my business computer. In fact none of the sleep delay worked or even if I manually click the "Sleep" button into the Start Menu... After using the "powercfg -requests" command from Microsoft to troubleshoot sleep issues, I see that Zoho was responsible to all my sleep issues. Of course after uninstalling Zoho Assist Unattended Access from my test computer, the sleep mode returned to normal

• zoho notebook won't let me sign in on arch linux

  just gives me an eternal loop when i try to sign in within the app. signing in with google does the same, showing the blank white screen in browser at the same time

• Where to find User Performance Page in CRM?

  Hi all Just googling answers to another forum post I've just put here when I found this page; https://help.zoho.com/portal/en/community/topic/forecast-performance-analysis-public-early-access-2023 It shows this User Performance Page screenshot. I can't

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