Problème de mappage CRM x FORMS

Problème de mappage CRM x FORMS

Bonjour, 

 

J'ai créé un sous formulaire dans les champs personnalisable de la CRM : 

 


Cela m'a créé un tableau que je retrouve dans mes fiches prospects : 

 

Pour le moment aucun problème, j'ai le résultat que je souhaites. 

Mon objectif est de mapper et faire redescendre ces informations quand un formulaire de mon site web est rempli. Pour cela je vais dans Zoho Forms, je crée une section "sous formulaire pour mappage CRM" avec l'onglet champs avancée : 

 

A l'intérieur, je retrouve les camps que je souhaite mappés : 

 

A l'intérieur de ces champs, on retrouve les informations que je souhaite faire afficher dans Zoho CRM : 

 

Maintenant que j'ai pu définir toutes mes propriétés, je passe dans l'onglet "Intégration" et je vais mapper mon sous-formulaire Forms avec celui de Zoho CRM

 

 

Pour moi tout est ok j'ai réalisé la pratique correctement, étape par étape. 

 

Je fais un test, je vais dans ma fiche prospect. Et je trouve le tableau vide avec aucune entrées : 

 

 

Je vais checker une fiche où aucune demande n'a été faite et l'affichage est différent : 

 

 

Sur la fiche où aucune demande n'a été faite, il y a mentionné "Aucun enregistrement trouvé" et sur celle où a été faite le test cette information n'est pas mentionnée, comme si CRM comprend qu'il y a des champs à mettre mais ne les affiches pas. 

Pouvez-vous m'aider ? Comment faire redescendre les informations dans ma fiche pour qu'elles soient visibles ? 

Merci à tous ! 




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