Product Updates

Product Updates

We've always wanted to provide customers with what they ask for. I'd love to announce In-session recording and multi-participant sessions, two of the most requested features are now available in Zoho Lens. Apart from in-session recording, we have a security enhancement that will allow the super admin to authorize SMS invites sent from the organization. 

In-session recording


Session recording is a handy feature for internal audits, session analysis, and creating sales repositories. In addition to the automatic session recording, in-session recording allows technicians the option to record during a session. To choose between automatically recording all the sessions and allowing technicians to record during a session, administrators in Zoho Lens can navigate to Settings > Session Recording. Learn more.

 

Authorize SMS Invites 

 

At Zoho Lens, security is our primary concern. With our new update, Super administrators can authorize SMS invites sent from their organization. Super admins can navigate to Settings > Security and Compliance > Privacy Settings > Consent, and enable invite via SMS to let technicians in the organization send SMS invites. 

Invite multiple participants

 

Certain issues demand specialized skillsets. Zoho Lens now allows you to collaborate with multiple experts in real time. You can call upon your colleagues during a remote assistance session by sending an email or SMS invite. Apart from the SMS and email options, participants can also enter the session ID through the Join as Technician feature in the Zoho Lens mobile app. All invited participants will be able to use all of our features to arrive at a solution in double-quick time. This feature is available on all sessions initiated from the browser and our mobile apps.

 

Setup your custom domain faster

 

Zoho Lens through the Custom Domain features allows you to access Zoho Lens from a domain of your choice. Our latest update will help you to set up a customized domain faster. Learn more.

 

Apart from these functionalities, we have a few more features in the pipeline to make your remote assistance experience more effortless. We'd love to get your feedback on what features are most important to you – you can share that here.



      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ




                                ご検討中の方