Repeated notifications for Ticket/tasks depending on their status

Hi, everyone,

For our day-to-day operations, we need the ability to be repeatedly notified about tickets and/or tasks depending on their status. This would affect one of the following cases:

1. A ticket has been open for a long time.

2. A ticket has been waiting for a long time.

3. A task is overdue for a long period of time

It is important that the notifications occur at intervals. Unfortunately, I only find the option to use the notification function to send a new notification when the status changes and after a specified period of time. In an extreme case, however, this would mean that after the last notification entered there would never be a new one and the ticket would remain forever. This is unacceptable for agents who have to manage a number of tickets in the high double-digit range at the same time.

Is there a possibility to realize this for example over Deluge? Perhaps one of the users here has a sample script for this use case that could be provided to me? Or maybe the support team?

Thank you in advance for your help!

Sebastian

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