Sales Inbox shared mailbox - Best Practices

We have a sales & support team with 4 members. I'm trying to configure Sales Inbox in CRM Plus so that:

1) Incoming emails are shared between all members (imagine that someone is sick/out of the office, and other reps need to assist)

2) Outcoming emails are shared between all members (team may need to access records of earlier communications carried out by other reps)

What I have found out so far:

1) Zoho does NOT allow the same mail account configured as IMAP in more than one Zoho CRM account (confirmed by Zoho support). This means we are not able to use the same shared email account for multiple Zoho users.

2) Zoho allows to set up different email accounts for users and enable complete sharing for each of the mail accounts.

Complete sharing means that other reps can view others emails in Lead/Contact records. It does not allow anyone to view all emails in the same workspace (Sales Inbox).

For us, the defeats the main idea of having a shared inbox. Anyone has faced the same? Are there any best practices?

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Sticky Posts
Focus Group Webinar - Streamline Record Creation with Wizards
Hi there, With all the time your users spend on record creation, do you feel like they have the most seamless experience while doing it? For different types of records or those with a LOT of fields, do your users spend time navigating to enter data repeatedly?
Notes and Attachments visibility can now be restricted based on profiles
Dear All, We hope you're well! We are here with a quick update about Notes and Attachments profile permissions. In the past, a record's Notes and Attachments were visible by default to all users with record access. However, as notes and attachments can
Identify and prioritize profitable deals: Zoho CRM Forecasts help users focus on revenue-driving opportunities
Post moderated on: 7th November: Release update: This feature is now available for users in all DCs. Dear Customers, We hope you're well! At any given time, a sales rep handles multiple deals, each progressing at its own pace. But not all deals will succeed—some
Gain control over record sharing with portal users through our new enhancement: criteria-based data exposure
Dear Customers, We hope you're well! Portals is a self-service avenue through which your clients can access and manage their direct and related data in Zoho CRM. This empowers them to be more independent and enables them to experience a sense of transparency
Context and convenience just got better with Zia's email intelligence
Dear Customers, We hope you're well! We are in 2024, and email as a tool is only getting more powerful each day. While it enables seamless daily correspondences, we are here with a set of abilities that will enhance your user experience and save several