Sales IQ add custom field

I am having trouble getting my Sales IQ customfield.add() working. I cannot submit the form. I believe the issue lies in the zoho desk field not linking up. I want offline viewers to select a dropdown menu, then have that submission create a ticket.

$zoho.salesiq.ready = function ()

        {

            $zoho.salesiq.customfield.add({

                "name": "Contact Reason",
                "hint": "Reason for Contact",
                "type": "selectbox",
                "required": "true",
                "visibility": "offline",
                "options": [{

                        "text": "I have a question",
                        "value": "I have a question about a product before I buy"
                    },

                    {

                        "text": "My product is not working",
                        "value": "My product is not working / I need technical support"
                    },

                    {

                        "text": "Returns & Exchanges",
                        "value": "I want to return or exchange my product"
                    },

                    {

                        "text": "Cancel an order",
                        "value": "I want to cancel or change my order"
                    },

                    {

                        "text": "Shipping status",
                        "value": "What is the shipping status of my order"
                    },

                    {
                        "text": "Website Issues",
                        "value": "Your website is not working properly"
                    },

                    {
                        "text": "General feedback",
                        "value": "I have some feedback for you business"

                    }
                ],
                "callback": function(value) { }

            });

        }

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