Task Templates?

Any way for us to add Task Templates to certain tickets?

The scenario is as follows:

X Department sends us a ticket containing information about an upcoming new hire.

We need to do several things to prepare for this new hire.

In our old system, we had 'Checklists' we could add to tickets.

Can we add a 'Checklist' to these tickets and mark off each task as they are completed, as prerequisites for the ticket to be able to be closed?

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