Tip #1 - Canned Messages

Easy use Canned Messages

It’s easy "less typing". Instead of continually typing out the same steps, instructions or links to help your customers handle common issues, build an organized repository of the answers you need, and with them always right at your fingertips you are a few clicks away from deploying the perfect solution.

In LiveDesk, we use the concept of Canned messages. A Canned message is a predefined live chat message that operators can send to a visitor, increasing speed and operational efficiency.

Easy for you

Just type " # " followed by your text in the chat window and see the system suggests canned messages for the text you typed. Hit enter to select or Press "Esc" to ignore the system suggestion.

Follow the below to set up your predefined canned messages.

Click "Canned Messages".
In the Messages section, click "Add" Canned Message.
Type the desired content for your new canned message in the Compose Message box.
Choose a "department" which you want to associate the message with or choose "All Departments" for a general canned message that isn't department specific.
Add a "category" or choose an existing Canned Message category, to organize it for easy use by your agents.
Click "Save" to create your new Canned Message.

Delight your customers with Instant Happiness,

Ralph

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