Tip #18: Remote Assistance for Bugs

After a short break we're back with Tip of the Week. This week’s tip is about the remote assist feature and how it connects the bug reporters screen to help resolve the issues quickly.

You can support any customer through the remote sessions. You can invite your bug reporters to join the session through email invite or by sharing the session link. After which you can easily connect to their screen. There’s no setup process here — just download the appropriate program and launch it.

Suppose you are using Zoho Projects or Zoho BugTracker and a customer reports a bug. Simply reproducing the bug at your end might not always give you a clear picture of the problem. It will be easy to view and resolve if the bug reporter shares the screen.

Where can I find Remote Assist?

In the Kanban or List view, open the bug. The Remote Assist option is available in the bug details page only if the bug is assigned to you. However, if you are both the bug reporter and bug owner this option is not available.

How do I use Remote Assist?

Once you click Remote Assist on the respective bug, an invite is sent to the bug reporter and you can quickly connect to the bug reporter’s screen, identify the issue, and sort it out in no time.

If you have any queries, write to support@zohoprojects.com

Watch this space for more product updates.

Regards,

Mughil David

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