tracking of call attempts in leads modul for multiple steps

tracking of call attempts in leads modul for multiple steps

Hello,
I have another question about "best practice" with blueprint.
I assume this will be with the use of the Deals module. But I don't want that. So it's about the “second best practice” :)

I would like to map our lead processing and onboarding process in the Leads module. So not only up to the first contact, but also the further pre-selection, whether the people are suitable for us or want to work with us, can and are qualified for it.

To make contact, I have a blueprint workflow with NA-1 to NA-4 statuses.
If the lead is not reached on the first call, the system switches to NA-1. With NA-2, an automatic email goes out... and so on.

Now we have reached him, spoken to him and sent him a form to fill out. (The status field used for the blueprint then has the status “form sent”.


Now I also need another NA workflow in this step to track further availability.

If I now simply use the NA1-NA4 statuses of the blueprint status field again, then the mail would go out again at NA2, for example. 

My consideration:
A separate NA tracking field for each of the different steps (initial availability, forum form, trial collaboration).

First call

blueprintStatus: NA2
firstCallStatus: NA2

Mail workflow: Mail only sent if firstCallStatus: NA2

blueprintStatus: Contact reached
firstCallStatus: Contact reached

formTracking: Form sent
formualrNAtracking: -none-

phew.... I don't know if she could still follow me. i'm also getting into trouble right now. Getting a bit complex, what do you think?

I just have a few blueprint states in which I would like to have the respective call attempts tracked again.

How can I do this?
thanks and best regards


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