Let's just quickly run through instances where the Zoho SalesIQ mobile app acts as your operator's saviour,

1. Be proactive - Make hay while the sun shines!

Seem to have an incredibly long conversation with a prospective customer of your firm, but you really want to fuel up your body with coffee? Need not worry, you can pursue your chat from wherever you left, using our Zoho SalesIQ mobile app. That is, you can switch devices between conversations and pursue from wherever you paused the conversation.

                                                              

4. Subject of the chat that you just picked not your forte? Transfer it!

Say you are at home and you are cozily tucked up in your bed, a chat request comes in and you accept it right away from your lock screen without taking a look at the request's subject. Only after looking into the request you realize that you have no idea about the context of the request subject! Wouldn't it be awful? Okay, now we have to do something quick before the visitor gets pissed! What shall we do? Relax, we have an option to transfer a picked up chat to another available operator of your firm at any point of time right away from your chat window.

                                                               

5. Slip into stealth mode and monitor your operators during chat sessions!

Monitor the chat sessions of the operators of your firm no matter where you are, guide them through a conversation by observing and suggesting them contextual replies for the customer queries via internal agent messenger when you think the conversation is led astray else you yourself can pitch in and take over the ongoing conversation.

                                                                

6. Combo power!

Say you pick up a chat request and apparently the customer had come up with two issues one related to your department and another related to a different department, what could you possibly do in intricate situations like this? All that you have to do is invite another operator over from the other department. Ergo, both of you together can assist the customer during the same chat session even if the other operator is not available in your immediate vicinity using our Zoho SalesIQ mobile app!

                                                                

7. Grade the visitors hitting your website based on various CRM values...

Before you even desiccate your resources and time over a particular visitor hitting your website, judge and grade them as to what are the odds of them becoming a prospective customer of your firm based on various CRM values right away from your chat window.

                                                                 

8. File tickets when a customer of your firm discloses an issue...

File a ticket whenever a customer of yours brings up an issue and also view the previously filed tickets right away from your chat window. 

                                                                  

Fond regards,