WFH Tip 14 : Scale-up your webinar registrations with the Webinar Zobot

Webinars are a source of generating leads or revenue for any business and also a great way to educate customers. They are the way to keep your customer base engaged for hours together, let them interact with you through real-time questions and get live feedback on training sessions. However, we still have concerns about low webinar attendance rates in the business world. This Zobot can help website visitors quickly register for webinars that you have scheduled by displaying the upcoming webinars along with corresponding dates, send out reminder emails before the webinar and do so much more. Let us take a look at what they can do.

Zobot Capabilities:

It can collect visitor details and help them register for webinars that you have scheduled.

Live Chat Transfer: A huge part of customer support is being able to connect website visitors to the right operators at the right time. Although the Zobot picks up your visitor chats, sometimes, visitors might prefer talking to one of your operators. In cases like these, your prospects can ask the bot to transfer their chats to one of the support representatives of your organization at any time. The Zobot provides an option to do so inside the chat window itself.
Registration Assistance: Sometimes, complex and long registration processes for webinars might make customers lose their interest. These Zobots make the registration processes easy and short - they can get your visitors' personal details and display preferred time slots using the Calendar widget. Then, they can choose a webinar time slot of their choice and the Zobot will record their response. This is all it takes to register for webinars when this Zobot is deployed on your website.
Sends promotion/reminder emails: Webinar promotion outreach is one of the best practices that can attract more audiences. The Zobot is capable of sending attractive promotion emails, capturing the prospects' information like name and email address, and sending them a confirmation email on registering for a webinar and also a reminder email before the webinar.
Keeps track of leads: The Zobot captures the prospects' information like name and email address, and creates leads inside Zoho CRM. This way, your operators can follow-up with those who have registered for your organisation's upcoming webinars, if necessary.

Bot Flow:

How does this Zobot work?

When a visitor lands on the website and matches the trigger criteria, the bot will trigger a welcome message along with the main menu.
Once the bot receives a message from the website visitor, the message handler starts executing where visitors are reactively engaged. All questions from the visitor are handled in the Message Handler.
The combination of messages received from the website visitor will be analysed and stored in the code in the context handler, and the bot will respond to the visitors based on the question they receive from the available answers. The Context handler is also where all the necessary connections are created and invoked.

How to create this bot?

Navigate to Settings > Zobot > Create bot.
Add a name, description, choose the website and preferred departments.
Set trigger criteria and enable business hours and operator hand off based on your requirements.
Now, copy the code and paste it inside each handler- Trigger, Message, and Context.
Save the script in all the handlers and then publish the bot and it will be ready to assist visitors on your website.

You can download the sample scripts here. Jump right into our Resources Section and learn more about the Zobot.

Happy Zoboting!

Regards,

Michelle.

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Michelle Concetta Fernando

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