WFH Tip : 23 How to validate the information provided by visitors during conversations with Zobots?

Greetings from Zoho SalesIQ!

Ever wondered if you were dealing with only the right details/information during a live chat session? Validation is a crucial process for any business that has hundreds and thousands of customers coming in by the hour. It is essential to validate every detail that is provided by a visitor during a conversation to evaluate the genuineness of the request and to initiate the proper follow-up. A human operator can mostly identify invalid information but chatbots can seldom do so. As a solution to this, Zoho SalesIQ's Zobot has a validation feature.

You can configure your Zobot with this feature to allow it to validate the information that is provided by visitors. You can validate the following input fields:

email - To validate the email address given by the visitor.
phoneno - To validate the phone number provided.
website - To validate the website address provided.
number - To validate the number or to allow just numbers in the field.
number(n-m) - To validate the number and you can also specify the "from" and "to" range of the number allowed.
string(n-m) - To validate the number and you can also specify the "from" and "to" to validate the length(number of characters) of the strings allowed.

Note: You can add an error message while configuring this feature to notify the visitor about the invalid details. If you skip configuring the "error" message, then the question pop-up repeatedly without the error message until the visitor enters a valid input .

Syntax:

{
"text": "May I have your email address, please? ",
"validate": {
"format": "email",
"error": {"Seems like the value is invalid.","Please enter a valid email address"}
}
}

Sample Code:

if(!msg.isNull())
{
response.put("action","context");
if(msg.equalsIgnoreCase("Existing Customer"))
{
response.put("context_id","existing customer");
question = {"name":"email","replies":{"Please enter your registered email address",{"field_name":"siq_email","validate":{"format":"email","error":{"Please enter a valid email address"}}}}};
response.put("questions",{question});
}
else if(msg.containsIgnoreCase("Bye"))
{
response.put("action","end");
response.put("delay","30");
response.put("replies",{"Bye"});
}
else
{
response.put("action","reply");
response.put("replies",{"Hey there! Smart Bot here","Got a question? I can help."});
response.put("suggestions",{"Existing Customer","Looking to purchase","Book Test Drive"});
return response;
}
}

To learn more about this, start building your own Zobot right away.

We also have Sample Scripts that use connections.

For more information, check out our Help Documentation.

Regards,

Michelle

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Michelle Concetta Fernando

Sticky Posts
Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,
OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.
Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving
Deprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As a
Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through