Important: Zoho Campaigns updates on features and functions

Important: Zoho Campaigns updates on features and functions

Note: Based on our users' and partners' feedback for the below post, we have reverted all the changes mentioned here. We sincerely apologize for any inconvenience caused. Please read this post to understand our goal behind these changes and what's our way forward. 

Hi everyone! We hope you are all fine. For a while now, we at Zoho Campaigns have been considering shaping the product solely into an email marketing platform. So, we'd like to notify you that we're discontinuing a few features in Zoho Campaigns while retaining the features that will make our customers' journeys more effective. We have decided to make the updates as we believe that the alternatives available will eliminate redundancy in usability.

Discontinuation doesn't always equate to drawbacks—it also means moving towards achieving something good. Along these lines, by removing a few features and focusing only on the most relevant ones, we believe we're providing you with the most efficient version of Zoho Campaigns yet.

We realize that all these updates might cause you to have a few questions, but don't worry—our support team is here to answer them. We've also curated a Frequently Asked Questions page that will address many of your questions regarding the updates.


Features that are being removed

Automation
  • Automation Autoresponders except the Date-field autoresponder
  • Reminder loop
  • Send SMS
  • Send Survey
  • End-of-Workflow actions
  • Three-way condition
  • Move to end of workflow
Campaigns
  • Social Campaigns
  • SMS Campaigns
Email Campaigns
  • Chain Campaign
  • Child Campaign
  • Send to other list
Advanced Campaigns
  • Form Campaign
  • Coupon Campaign
Content Approval

Export Policy

Reports

Integrations
  • Google Contacts
  • MS 365 Contacts
  • PayPal
  • Unbounce
  • All SMS integrations
  • Social integrations (Facebook, Twitter, LinkedIn, Tumbler)

Details of Zoho Campaigns' changes

Automation

Automation aims to increase the efficiency of tasks, thus we have stopped a few features in workflows and a few types of autoresponders. We've done this to eliminate redundancy.

Autoresponders

Autoresponder types
  • Signup-based
  • Closed group
  • Calendar
  • Email action
  • Smart series
  • Cyclic
We're discontinuing the above autoresponders from April 20, 2021 because you can achieve similar objectives using Workflows. With the exception of the Date-field autoresponder, you won't be able to create or launch any new autoresponder-based activity after the above mentioned date

However, you will be able to run the live autoresponders and view their reports till June 30, 2021.

Workflow

  • Reminder loop
  • Send SMS
  • Send survey
  • End-of-workflow actions
  • Three-way condition
  • Move to end of workflow
We're stopping the above workflow components on March 24, 2021, so you will not be able create workflows using these components after that date. However, you can still view and edit your currently activated workflows containing these components till then. After this date, you will not be able to view any reports related to these components.

Campaigns

Social Campaigns

You won't be able to create social campaigns from April 20, 2021. You will be able to run and edit your existing active campaigns and check reports related to all your social campaigns till then. After this, none of these functionalities will be available to perform. However, you can manually share the email campaigns on your social media wall or use the public URL that we will generate for you.
If you want to continue using Social Campaigns, you can opt for Zoho Social, our platform specifically designed for social media.

SMS Campaigns

You will not be able to create new SMS campaigns after June 30, 2021. All your currently active SMS campaigns will be supported in Zoho Campaigns till then. You can edit existing campaigns and view reports associated to SMS campaigns only till June 30, 2021.

We've stopped this service to make Zoho Campaigns a more efficient singular marketing platform. If you are user of SMS campaigns in Zoho Campaigns, we advise that you shift to our multi-channel marketing platform, Zoho MarketingHub, which helps you do end-to-end marketing for your business.

Our team will help you effortlessly migrate all your data to Zoho MarketingHub, so there's no need to worry about this transition. We'd like to assure you that all the features supported in Zoho Campaigns will be supported in Zoho MarketingHub as well.

The following features (Email Campaigns and Advanced Campaigns) will not be supported in Zoho Campaigns from March 24, 2021. We are stopping these features as they were a little redundant and confusing for our users. We have included alternatives for each one below.

Email Campaigns

Chain Campaign and Child Campaign

Chain campaigns and child campaigns allowed you to send follow-up emails to contacts based on their engagement patterns. However, from March 24, 2021, you will not be able to create new chain and child campaigns. Your existing campaigns will be supported till June 30, 2021, and up to this date you will also be able to view reports associated to both chain and child campaigns.

While these two features will be stopped in Zoho Campaigns from June 30, 2021, you can continue achieving behavior-based engagement by using our workflows feature.

Send to other list

You previously opted for "Send to other lists" when you wanted to send the same campaign to different lists over and over. Since you can achieve this by cloning your campaigns and sending them to the other lists, we've decided to stop this feature from March 24, 2021.

Advanced Campaigns

Form Campaign

Creation of form campaigns will be stopped after March 24, 2021. In the future, you can directly add your signup forms to your email campaigns. The removal of form campaigns will eliminate redundancy from Zoho Campaigns and simplify organic list building.

Coupon Campaign

We are currently reworking this feature so you won't be able to create any new coupon campaigns after March 24, 2021. However, we'll relaunch the feature soon for you to experience better email marketing.

We know that coupon campaigns are aimed at increasing engagement among email recipients. They can be the perfect incentives while sending out an ecommerce campaign. So, we are not discontinuing this feature but instead simply making it better for your email marketing experience.

P.S. Going forward, you will not be able to create any campaigns using these features. However, the email campaigns that have these features associated will continue to run until June 30, 2021.

Content Approval

We are reworking our content approval feature, so it won't be available in Zoho Campaigns from April 24, 2021. However we will relaunch it soon so that you can seamlessly create engaging email content for your subscribers.

Export Policy

This new update will allow you to configure export policy every time you export leads as opposed to the old method where you needed to do this at the organizational level.

Reports

Google Analytics

We're planning to rework this integration and relaunch it in the future. However, you'll be able to view these reports till June 30, 2021.

SMS campaign-based report

Since we are aiming to shape Zoho Campaigns solely as an email marketing platform, we won't be providing service related to SMS campaigns after June 30, 2021. You will still be able to view these reports till then.

Integrations

  • Google Contacts
  • MS 365 Contacts
  • PayPal
  • Unbounce                                                                                                                                                                                               
The above integrations will be discontinued from March 24, 2021. If you've already set up any of these integrations, you can continue to use them till June 30, 2021. 
  • All SMS integrations - All SMS integrations will be discontinued from June 30, 2021
  • Social integrations (Facebook, Twitter, Linkedin, Tumblr)- You won't be able to integrate with social platforms from APRIL 20, 2021. However, you can see your previous campaigns reports until June 30, 2021.        
Check out our Frequently Asked Questions to learn more 

What's the way forward?

We can understand you might have a lot of doubts regarding these updates, so we ask that you check out our Frequently Asked Questions, which will have all the necessary answers related to the updates.

If you have any questions related to pricing and data migration, feel free to contact our support team. We're always there to help you have the best Zoho Campaigns experience.




      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • Tip of the week 03 - Sending emails in batches

            Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not be
          • Tip of the week 04 - Know about your recipients' 'prime open time.'

            In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It's
          • Zoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube

            Hi email champs,  As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability.  Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each other
          • Email Deliverability Tip #3: Seal the deal with the preheader

            In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. Keep
          • Tip of the week 15 - Add subscription-preferences option. Drive more engagement.

            If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers.  You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds. 

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ








                                ご検討中の方

                                  • Recent Topics

                                  • Can't join canal Developers Zoho User

                                    Hello, I received an invitation to join this channel, but I get an error when I try to join it, and I get the same error when I go to the Zoho Cliq interface > Search for a channel. Is this because I don't have a license linked to this email address?
                                  • Desk Email reply - set default font / use custom font

                                    Hello, in our e-mails, which we send to our customers, a certain font must be used (Corporate Design): Segoe UI https://en.wikipedia.org/wiki/Segoe#Segoe_UI How can this be included? How can this be set as the default font to ensure that this font is
                                  • PDF Templates - Checkbox Borders

                                    Is there a way to remove the border of a radio/checkbox on a PDF? I'd like to use the function of checkbox but if there's no easy way to remove the border (the PDF form already has a rectangle so it gets cluttered), then I'm forced to create a single
                                  • Zoho CRM's custom views are now deployable from sandboxes

                                    This feature is now available for users in the AU, JP, and CN DCs. New update: This feature is now available for users in CA and SA DCs. Hello everyone, We're excited to announce that you can now deploy custom views from sandboxes to your production environment
                                  • Zoho Devops

                                    We have a Zoho one account which we have integrated with an SAS educational product, sold on a subscription model, using webhooks and API calls. We make some use of custom fields and cross module lookups and relationships. We utilize CRM, Books and billing
                                  • Generate a link for Zoho Sign we can copy and use in a separate email

                                    Please consider adding functionality that would all a user to copy a reminder link so that we can include it in a personalized email instead of sending a Zoho reminder. Or, allow us to customize the reminder email. Use Case: We have clients we need to
                                  • Settings Icon No Longer in ZOHO Desk?

                                    In ZOHO desk, there has been a gear icon for settings. as of yesterday, it is no longer there. I showed up briefly this morning but is gone again. Anybody else experiecing this?
                                  • How to display historical ticket information of the total time spent in each status

                                    Hi All, Hoping someone can help me, as I am new to Zoho Analytics, and I am a little stuck. I am looking to create a bar chart that looks back over tickets raised in the previous month and displays how much time was spent in each status (With Customer,
                                  • Introducing the all-new email parser!

                                    Greetings, We are pleased to introduce to you, a brand-new, upgraded version of the Zoho CRM Email Parser, which is packed with fresh features and has been completely redesigned to meet latest customers needs and their business requirements. On that note,
                                  • Tables for Europe Datacenter customers?

                                    It's been over a year now for the launch of Zoho Tables - and still not available für EU DC customers. When will it be available?
                                  • Tip #43 - Track, Review, and Analyze Your Assist Sessions with Reports-'Insider Insights'

                                    Did you know you can generate detailed reports for both remote support sessions and unattended access sessions in Zoho Assist? This makes it easy to monitor technician activity, measure efficiency, and review customer interactions. Let us now take a closer
                                  • Kaizen #190 - Queries in Custom Related Lists

                                    Hello everyone! Welcome back to another week of Kaizen! This week, we will discuss yet another interesting enhancement to Queries. As you all know, Queries allow you to dynamically retrieve data from CRM as well as third-party services directly within
                                  • Can we generate APK and IOS app?

                                    Dears, I want to know the availability to develop the app on zoho and after that .. generate the APK or IOS app  and after that I added them to play store or IOS store.. Is it possible to do this .. I want not to use zoho app or let my customers use it. thanks 
                                  • Default Sorting on Related Lists

                                    Is it possible to set the default sorting options on the related lists. For example on the Contact Details view I have related lists for activities, emails, products cases, notes etc... currently: Activities 'created date' newest first Emails - 'created
                                  • Simplified Call Logging

                                    Our organization would like to start logging calls in our CRM; however, with 13 fields that can't be removed, our team is finding it extremely cumbersome. For our use case, we only need to record that a call happened theirfor would only need the following
                                  • Sub form doesn't as formula field

                                    Is it possible to get formula field in sub form in futures?
                                  • Week date range in pivot table

                                    Hello, I need to create a report that breakouts the data by week.  I am using the pivot table report, and breaking out the date by week, however the date is displayed as 'Week 1 2014' format.  Is there anyway to get the actual dates in there? ex. 1/6/2014-1/12/2014 Thanks,
                                  • How do I get Status History data of my Projects?

                                    I want to build a table in Zoho Analytics that Groups by Date, when Projects entered a certain status. I cannot find Status History or any such useful data available in the Setup of my Data Source sync. Please advise how I can achieve this?
                                  • Is it possible to hide fields in a Subform?

                                    Since layout rules cannot be used with Subforms, is there another way, or is it even possible, to hide fields in a subform based on a picklist fields within said subform? For example, if the Service Provided is Internet, then I do not want to see the
                                  • Single Task Report

                                    I'd like a report or a way to print to PDF the task detail page. I'd like at least the Task Information section but I'd also like to see the Activity Stream, Status Timeline and Comments. I'd like to export the record and save it as a PDF. I'd like the
                                  • Weekly Tips :Instantly find what you need with Attachment Viewer

                                    Your inbox must be packed with project emails, shared notes, and scattered attachments. You are looking for one specific file—a presentation slide or maybe a media clip from a team update—but don’t want to dig through endless email threads or switch between
                                  • Putting Watermark on Zoho Sheet

                                    Can this be done?
                                  • Missing Zoho Desk integration option for form workflows

                                    According to the help page "Configure Zoho Desk integration in form workflows" we should be able to select Zoho Desk as an integration target but when I open the integrations list then Zoho Desk is not being listed in it. We are on the Premium plan which should already support Zoho Desk integrations.
                                  • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

                                    Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files
                                  • Gantt for 2 or more projects

                                    Hello, I'm trying the free version of your produtc. It is veryyy good!!!! I don't know if in the Standard plan, I can overview a Gantt Graph for 2 or more Projects Milestone. This would be very helpfull for managing teams and taking decisions about who I will assign a task to. In the paid plan Do I have this possibility? Thank you.
                                  • Integrating a Zoho Project Gantt Chart into Reports

                                    Is is possible to integrate a Zoho Project Gantt Chart into a Zoho Report Dashboard. I am in the process of creating Project Status Dashboards for the projects that we track in Zoho Projects and I would like to incorporate the gantt chart within Reports.  Please let me know! Thanks
                                  • ZOHO BOOKS - EXCESSIVELY SLOW TODAY

                                    Dear Zoho Books This is not the first time but it seems to be 3 times per week now that the system is extremely slow. I work on Zoho Books 95% of my day so this is very frustrating. Zoho you need to do something about this. I have had my IT guy check
                                  • Gantt Chart - Zoho Analytics

                                    Are there any plans to add Gantt Charts capabilities to Zoho Analytics?
                                  • Displaying related quotes in sales order and back

                                    Hi, My colleague liked to see to which sales orders, the quote has been converted. Quote shows Invoices, but not SO. Same, they would like to see the quotes in the sales order, as they can see invoices, packages, shipment, How can we achieve this ? Thank
                                  • Tip of the Week #71–Auto-move incoming messages to the right inboxes with keywords

                                    We all know that customer-facing teams, especially your sales and support teams, can’t afford to miss even a single customer conversation. But sometimes, sales queries or support requests can easily get lost in a crowded inbox or even end up in the wrong
                                  • Clearing Fields using MACROS?

                                    How would I go about clearing a follow-up field date from my deals? Currently I cannot set the new value as an empty box.
                                  • Migrating a Zoho Forms form into Zoho Creator

                                    Hi, How can I migrate my Zoho Forms form into Zoho Creator? Thanks. Truly, Emad
                                  • Is there any way to recall an email sent using Zoho CRM?

                                    If an email is sent using Zoho Mail, there is a recall option/functionality that is available to the sender. Is there any way to recall an email if it was sent using Zoho CRM? I can't seem to find that option. Any help would be appreciated.
                                  • Quick Create needs Client Script support

                                    As per the title. We need client scripts to apply at a Quick Create level. We enforce logic on the form to ensure data quality, automate field values, etc. However, all this is lost when a user attempts a "Quick Create". It is disappointing because, from
                                  • is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

                                    so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign
                                  • Problem with reports due to "Connected" items change - Yes this IS a problem

                                    Now that the change has been made to use "connected" items I can no longer run the reporting I need in CRM. I should be able to start with Deals as the parent, connect down to the Account (Account_Name) on the deal as the child, then to any child items
                                  • Zoho sheet desktop version

                                    Hi Zoho team Where can I access desktop version of zoho sheets? It is important as web version is slow and requires one to be online all the time to do even basic work. If it is available, please guide me to the same.
                                  • Introducing notifications in the vendor portal

                                    Imagine this: You're a recruiter working with multiple vendors on a high-volume hiring project. You’ve just updated a job description after a last-minute change from the hiring manager. One of your vendors, however, is still working off the older version
                                  • CRM limit reached: only 2 subforms can be created

                                    we recently stumbled upon a limit of 2 subforms per module. while we found a workaround on this occasion, only 2 subforms can be quite limiting in an enterprise setting. @Ishwarya SG I've read about imminent increase of other components (e.
                                  • LESS_THAN_MIN_OCCURANCE - code 2945

                                    Hi I'm trying to post a customer record to creator API and getting this error message. So cryptic. Can someone please help? Thanks Varun
                                  • Next Page