1. I want to record what type of customer they are when the customer logs a ticket.
   
2. Store this data field against the Contact record
   
3. Show this record on the ticket without having to have the agent open up the contact record
   
4. Force the agent to update the Customer type field before allowing them to close the ticket
   
5. If the customer logs any future tickets, those tickets will show the customer's type
   

1. Go to Customisation > Layouts and fields > Contacts
   
2. Create a new field called Contact Type
   
3. Note the API Name. In my case, it was called cf_contact_type
   
4. I also set this to be a required field if we create the customer contact directly
   

Contact Module

Part 2, Create the custom fields in the Ticket Module

1. Go to Customisation > Layouts and fields > Tickets
   
2. Create a new field called Contact Type
3. Note the API Name. In my case, it was called cf_contact_type
4. I also set this to be a required field if we create the ticket directly

1. OrgId = xxxxxxxxxx;
2. deskUrl = "https://xxxxxxxxxx.com";
3. contactCfApiName = "cf_contact_type";
4. ticketCfApiName = "cf_contact_type";
5. connection = "zohodesk";
6. updateContact = invokeurl
7. [
8. url :deskUrl + "/api/v1/contacts/" + contactId
9. type :PATCH
10. parameters:{"cf":{contactCfApiName:ticketCfValue}} + ""
11. connection:connection
12. ];
13. info updateContact;

1.B Workflow

Paste in the following code and substitute with your OrgId and DeskURL