BIG FAIL in currency for plans makes Zoho Subscriptions totally useless for me.
I am totally blown away that I cannot create plans in US Dollars. We are based in Costa Rica and use Zoho books. Our base currency is the local "Colon", but we invoice all of our customers on a regular basis in Dollars. The exchange rates are all automatically accounted for via a live feed. Now, we are going to start offering English classes throughout Latin America and eventually on a global scale, but now I am told it is not possible to create plans in US Dollars. In my eyes that is a BIG FAIL.Backdated subscription inconsistencies
Hi, we are planning our development to integrate our SaaS with zoho subscriptions and we find 2 unexpected behaviours. The first one, A, I think it is a Bug, the second one, B, is a behavior which I understand it should be present: A) Bug: wrong amount calculated on upgrades performed on backdated subscriptions: How to reproduce: 1 - Create a backdated subscription (date < today), choose a plan and add recurrent addons, for example 50 units. result: no invoice, generated (ok since I understand thatURGENT problem - Zoho Subscriptions charging cancelled subscriptions
We have a serious problem this morning with customers being charged even though their subscription has been cancelled. This is extremely concerning and we have a lot of angry customers. How has this happened and what is Zoho doing to sort the problem and ensure our customers are refunded? We will also expect a refund of our subscription charges as compensation for the time it will now take my business to deal with this problem.Stipe not showing as an option when sending out an invoice.
I am using Zoho Payments as the credit card processor and Strip as the ACH processor. When I send out an invoice to be paid the customer only sees the option to pay via credit card with Zoho payments. I do have the box check that allows for ACH paymentsSubscriptions and CRM integration doesn't work correctly (for crm contacts)
Hello, I integrated Zoho Subscriptions with Zoho CRM. And synchronization is active now, but I have some problems with contacts info. My "Subscriptions contacts" less than my "CRM contacts" and some contact info wrong. Could you help me please, thanks? BestChanging plan code says invalid plan code
Changing plan code says invalid plan code. It seems the only way to edit it is to delete and recreate the plan?Searching from a particular view
It does not seem possible to be able to search records in a particular view. If you change to that view and enter a search term, the results are returned containing records from All Customers. Here is the problem The 13 records below represent one customer. 12 of them are inactive. you cannot get this result and then narrow it to active customers. This adds tons of extra time/clicks to our day. We need to be able to limiit our search to active customers.Reporting for tax form 347 for Spain: statement of operations with third parties
Form 347 in Spain is an annual informative statement which lists all operations with customers and/or suppliers, provided that the total amount of the operations exceeds the annual amount of € 3,005.06 (including VAT). The statement of operations withHosted Payment Page with GoCardless - User has to type everything twice
Hey, we use the Hosted Payment Pages with GoCardless. The has to type all his data one time on the HPP and then he will be redirected to GoCardless and here he has to select the country and after this he has to type all his data a second time. All theHow to handle 2yr subscription paid up-front in Zoho Subscriptions
Our company offers 2yr subscriptions, with the 2yr subscription fee paid for up-front. The challenge we have with setting this up in Zoho Subscriptions is that, after the first 2yr period, we would like to have the subscription auto-renew annually at the 1yr price. So, as an example: initial subscription is $200 for 2 yrs and then, subsequent subscriptions billed at $150 annually. Is there a hack or workaround to make this happen, by chance?data: { code: 15, message: 'Please ensure that addons are not more than 100 characters ' }
When trying to create a subscription and sending plan details I am getting this error data: { code: 15, message: 'Please ensure that addons are not more than 100 characters ' } , although I believe it is normal to have more than 100 characterZoho CRM active subscriptions view
How could I create separate view in CRM that'd be synced with Subscriptions? I have to create simple and reliable contact list of active members. Now we have a lot of dublicates and mess inside our CRM. Any suggestions? Native integration doesn't work.Hosted Page - Upgrading user from LIVE £0 subscription to 30 Day Trial Paid Plan Fails
We have 2 subscriptions on our website managed by Zoho subscriptions.. One is a plan that is setup with a cost of £0 the other is a £20 per month recurring subscription. Upgrades from the £0 to £20 plan are done via a hosted page, which worked fine until recently we added a 30 day FREE Trial period to the £20 plan. Now when a user tries to upgrade from £0 plan to the £20 plan(with 30 day FREE Trial) we get an error stating "Downgrades aren't permitted via hosted pages" Could this be because theCustomer Updates Card During Dunning - Why is there no Automatic Charge for Invoice??
Zoho, When a payment fails and the subscription moves to dunning, the customer gets an email notifying them of the failed payment. They have the option to update their credit card information. When they update their credit card information, there is noError message when changing plan
Hi, We are changing plans on a customer but get the following error message when clicking "Continue" - Invalid Element tds_override_preference any quick help would be very appreciated.Iframe incompatible with wordpress
<iframe srcdoc="<div id='zf-widget-root-id'></div> <script type='text/javascript' src='https://css.zohostatic.com/books/zfwidgets/assets/js/zf-widget.js'></script> <script> var pricingTableComponentOptions = { id: 'zf-widget-root-id', product_id: '2-320c20b8938ab42d4bd3638ed5f68af9f94d3f998cf9700a8076ef6c79b9c2efd4348db3a334376c58bcad6fd428a6fd1dbfeec6502bd09348bf2deb26f7ad42', template: 'elegant', most_popular_plan: '', is_group_by_frequency: true, group_options: [ { frequency: 'Quarterly',Changing Subscription - Changing Tax
When changing a customer's subscription, tax can be changed/removed from the plan itself, which is great. However, when trying to change/remove tax from only an addon, /compute returns: {"code":26005,"message":"The actions is not allowed for this profile as there are no changes made in the plan or addons."} Changing tax on both the plan and the addon at the some time works, but not for an addon by itself.[resolved] Error : Please enter a valid customer ID ???
Hello, I subscribed to Zoho Subscriptions and have always this message on products when I want to access the urls subscription products (this problem is due to what exactly?) - http://easycaptures.com/fs/uploaded/1020/5529671061.jpg Sorry, you don't have required access Please enter a valid customer ID Thanks for your helpSubscription downgraded to free plan
Please check why our subscription was downgraded to free plan. Some users have been blocked for exceed 5GB storage in free plan, but we signed Standard 10GB Plan few years ago.Zoho invoice my company with VAT...From NL to Spain, the invoice has to be WITHOUT VAT !
Hello, Can you please change this asap, as we are not complying with the law. Thanks in advance. MiguelFuture Dated subscription
Hi, I have a problem where I need to be able to give our customers the option of selecting the start date of their subscription during the checkout process, however for the life of me I cannot figure out how to do this. I have no programming experience so anything to do with APIs and such is beyond me. What I want is very similar to your example on this page https://www.zoho.com/subscriptions/checkout/future-dated-checkout/ However, whenever i get this over to Zoho Creator it just gives out an error(attachedProblem creating a hosted page with custom user fields
When trying to create a hosted page via the subscription API with custom user fields, I am getting a 400 with the code 9062 and message "There is no label configured for the custom field index #." The payload that I am sending to the API is as follows: array(4) { ["plan"]=> array(1) { ["plan_code"]=> string(3) "LGT" } ["addons"]=> array(6) { [0]=> array(1) { ["addon_code"]=> string(9) "RM-CW-A-1" } [1]=> array(1) { ["addon_code"]=> string(9) "RM-CE-A-1" } [2]=> array(1) { ["addon_code"]=> string(9)Coupon not applying to Startup Fee
I have a product that has a monthly cost of $236.00 and has a startup fee of $395.00. I want to set up a coupon to waive the startup fee but when I apply a coupon of $395.00 it treats the startup fee like a separate line item and just discounts the cost of the product itself ($236.00 since that is the max is can take of the $395.00). Am I missing something on how to do this?Subscriptions Variables
Good morning ZOHO! I need to implement a configuration exactly like the one you can see in this link: https://www.activecampaign.com/pricing/. I've been a good time exploring how to implement it in Zoho Subscriptions but I do not see the right way to get it. Can you help me? Thank you!!PAYMENT ISSUES. PLEASE HELP
We have recently had to up date our payment method for all of our Zoho subscriptions with our new credit card details, however I have not been able update payment for our monthly Campaigns subscription. I have tried emailing payment@zohocorp.com asking for help but have not got a response. I have also tried calling several times but have not been able to speak to anybody. Subsequently our account has been suspended for overdue charges with no notice. It is urgent that we now get our account up andSubscription customer view error or bug
Hi team , When i create subscription custom view as per my requirements, adding some custom fields also but data was not sort on custom fields and data was not able to filter using advanced search. I had admin role in subscriptions but it was not working. Need enhancements in subscription report - suppose i am want age wise subscriptions filter on age , for e.g- a. age between 1 to 10 b. age between 10 to 20 c. age between 20 to 30 d. age between 30 to 60 Is there is other solutionPayment Processing issues with Payflow Pro
I have a customer with an active subscription in Zoho that is getting her credit card declined because of address verification. Here's the problem - all references to her address in Zoho are correct. The incorrect address is being pulled from a deactivated profile on recurring billing in PayPal Manager. I've worked with PayPal and they cant delete the old profile, their only solution is for me to update the old profile with the latest address info - not acceptable. Is there anyway to "tell" ZohoIssue with Auto_Collect
Hello, I have the following issue with trying to update the auto_collect field in a subscription: code":1038,"message":"JSON is not well formed" Here is the http exchange: PUT /api/v1/subscriptions/338536000000xxxxxx HTTP/1.1 Host: subscriptions.zoho.com Authorization: Zoho-authtoken xxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-com-zoho-subscriptions-organizationid: xxxxxxxxxx Content-Type: application/json;charset=UTF-8 -d'{"auto_collect":true}' HTTP/1.1 400 Bad Request Server: ZGS Date: Tue, 20 Sep 2016 22:49:50Using Zoho Subscription API(integration with Zoho Creator) issue with VAT/Tax
Hi, When I try to use the native integration in Zoho Creator to create a customer in Zoho Subscriptions it will not allow me to set anything to do with VAT or Tax for the customer. It returns: {"message":"Invalid Element is_taxable","code":8} My ZS organization is in test mode. Please let me know why this is happening. Thanks, Damien bcCloudTechZoho Subscriptions API Create Customer requires payment_terms?
This morning (9th Feb 2017) we found that all our calls to create customers using the Zoho Subscriptions API "Create a customer" call started failing, in our call we only provide the 2 required arguments "display_name" & "email", but today we are getting a response of code:4 "Invalid value passed for payment_terms" our calls work again once we provide a value for this argument. Is payment_terms now a required field or is this a bug introduced since yesterday? Example call: curl https://subscriptions.zoho.com/api/v1/customersZoho HostedPage for Update Subscription with time period
Hi, i have a existing subscription in status "trial" or "trial_expired" and want to generate a hosted page to add payment informations which is working fine. When i go to the newly generated page the time period is from the day it is generated to the end of the month. For example i generate one today then it is displayed from 29.06.2018 to 29.06.2018 and the costs of the license will also be displayed only for this particular time period. I want to get the hosted page to show the time period thatProblem with embedded check out page in WP website
Hi, I am getting a following error message when I try to embed a check out page in my website www.techfables.com. I am a certified creator developer and I faced this problem when I am developing requirements for my customer. I am the administrator for the ZOHO Subscription account. Please help ASAP. A screen shot is attached. Thanks, MilindUnable to received any email but can send outside
Hi Zoho Yesterday i still able to send and receive email. As per today i checked i am not able to do it. my domain is www.dlifehack.com Can you help to check what is wrong ? Thanks Best Regards Benny LimFONT - RTL in zoho subscriptions - bug!
In one of the invoice templates I can select FONT - RTL but when I try to save I get error message. This font is available in just one template, in other ones it is gone. I tried Zoho Invoices and there I can select this font without problems. I would appreciate help as I really need RTL font with arabic support.I can't find requested domain name after paying standard plan.
Hi I can't find my newly requested domain name after registration and payment for the Standard plan. What may be the problem?paid failled with gocardless
I use zoho suscription with payment with gocardless. The process is the following: day 1 invoice day 1 sends a charge to gocardless 6 day gocardless charges the customer day 9 gpcardless pays transfer to our account day 12 customer returns receipt to gocardless But in zohosuscriptions it still appears as an invoice charged so that the failed collection process is not initiated nor can an email be sent to the customer claiming payment. When does the status of the invoice change to failing? What isBug Report and Suggestions for Improvement in Zoho Applications
Hi Zoho Team, I’d like to report a few bugs and improvement suggestions I’ve noticed while using Zoho products: Zoho Cliq Video Call: The camera sometimes turns off automatically during video calls. This seems to be a bug — please check and fix it. ZohoError while creating Hosted Page for New Subscription via Hosted Page API
Hi Team, I get a HTTP request failed! HTTP/1.1 400 Bad Request error while trying to create a hosted page for new subscription using Hosted Page API Here's my code: $data = array( 'customer'=>array('display name'=>'Mr. Hash Tiwari','first_name'=>'Tarun','last_name'=>'Tiwari','email'=>"tarun@noemail.com",'mobile'=>'99999999999'), 'plan'=>array('plan_code'=>'Small'), 'custom_fields'=>array('variant'=>'Chicken'), 'reference_id'=>'2222222' ); $data = json_encode($data); $context = array( 'http'=>array(Clone Organization Doesn't Work As Desired
Hi Team, I've finally setup everything in my test organization and am now ready to go Live, but your Clone feature doesn't move all my products and settings to the new org. Ideally, all products, addons, coupons, settings, templates, etc should be copied (everything, minus the test customer purchase data). However, this is not happening. If this is not the design - I'd request your team to fix that. Because that's a more sensible staging-production mapping. ALSO - I request you to please copy myTrying to renew domain and getting error 'input passed is invalid'
I haven't been getting support. I have tried emailing and calling about this problem. Email has been ignored. Calling has only got me we will call you back later. I was already charged for a domain registration on Jan 10th and received an invoice. I kept getting emails that I needed to renew by doing this manually. My domain still says that it will expire today. I obviously do not want this to expire buy haven't been able to get answers. Going through the manually renew route and am gettingNext Page
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Function #48: Manage fixed installment payments using Zoho Books
Hello everyone, and welcome back to our series! Businesses offer installment payment options to their customers, particularly for expensive purchases, to ease the financial burden on them. By breaking down the total cost into smaller, more manageableNow Indian Businesses can start accepting online payments with Zoho and Razorpay
Hello Everyone, At Zoho, we have always ensured a hassle-free online payment experience for our customers. Today, with our integration with Razorpay, Zoho's customers from India can now offer a seamless checkout experience for one-time and recurring payments, with a host of payment options including card payments, multiple wallet offerings, and net banking with over 50 banks. With Zoho and Razorpay, help your customers pay their way. Whether it's with debit cards, credit cards, wallets, or net banking,Authorize.Net Update: Disable Transaction IP Velocity Filter to Avoid Payment Failures
Hello users, We’re updating the Authorize.Net integration in Zoho Billing on November 20, 2024. This update may cause payment failures in your recurring transactions if the Transaction IP velocity filter is active. What You Need to Know About the TransactionUpcoming Domain Change for the Hosted Payment Pages
The hosted payment pages' default domain will be changed from billing.zoho.com/hostedpages to billing.zohosecure.com/hostedpages for API users and billing.zohosecure.com/subscribe for public pages respectively. Starting from 21st October, your customersIntroducing Invoice Consolidation for Offline Subscriptions
Hello Folks, Glad to announce the feature of Invoice Consolidation for Offline Subscriptions. If you are having multiple subscriptions for your customers, now, you can send a single consolidated invoice for all the Offline Subscriptions that are getting renewed on the same date. Advantage? Customers will be receiving single invoice instead of multiple invoices upon renewal. Also reduces your efforts in follow-up with your customers for payment collections. For Example: If Customer has Subscription
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My organization sells subscription services to enterprise customers, which is a different model from the consumer subscription model that Zoho Billing has been designed to support and I beleve this capability should be added. An enterprise subscription
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Introducing Invoice Consolidation for Offline Subscriptions
Hello Folks, Glad to announce the feature of Invoice Consolidation for Offline Subscriptions. If you are having multiple subscriptions for your customers, now, you can send a single consolidated invoice for all the Offline Subscriptions that are getting renewed on the same date. Advantage? Customers will be receiving single invoice instead of multiple invoices upon renewal. Also reduces your efforts in follow-up with your customers for payment collections. For Example: If Customer has SubscriptionNew feature: Create back-dated subscriptions
Hello from the Zoho Subscriptions team. :) We’re happy to announce that today marks the launch of a much-awaited feature: creating back-dated subscriptions! From here on out, whenever you create a new subscription with an activation date that is earlier than the present date, you’ll no longer get an error. Instead, you'll be creating a back-dated subscription. This means that the subscription started at that earlier point in time. The next billing date will be calculated automatically based onAnnouncement Regarding Notification Emails
Hello Everyone! This announcement is regarding the admin notification emails which you've been receiving from the email address "support@zohosubscriptions.com". From the 1st of October, 06:00 GMT, the emails with the following subjects will be sent from "no-reply@zohosubscriptions.com". Unable to send invoice for the profile - {profile_name} Unable to process auto payments. If you have set up any filters or workflow in your email account, please add "no-reply@zohosubscriptions.com” and “support@zohosubscriptions.com”Zoho Subscriptions plugin for WordPress
Zoho Subscriptions plugin for WordPress allows you to easily embed your plan specific checkout page in an iframe with just a few mouse clicks and without a single line of code. How can WordPress Zoho Subscriptions Plugin boost your productivity? It's now easier to embed Zoho Subscriptions checkout page in your WordPress site. Forget the old method of logging in to Zoho Subscriptions, copying a URL and scripting to make adjustments. All this can be done automatically through this plugin. A great timeIndian GST organisation Migration Guide
With respect to the new GST regime releasing on July 1, 2017in India, Zoho Subscriptions Indian edition is also gearing up to make your business GST Ready. This article focuses on how to get your existing organisation in Zoho Subscriptions to migrate to the new GST regime. Note: Any organisation created on or after July 1, 2017 will already be GST ready. You wouldn't have to migrate your organisation. Migrating your existing organisation to support GST To migrate your existing organisation to
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