How to delete or disable the default fields
Hi, i create a custom fields in my Zoho Campaign and i dont need the default fields, like Name, Country, city or any other, how can i delete the default fields?Campaign shortcodes
Are there any shortcodes we can use in a campaign? We're switching from MailChimp, and, for example, they have a shortcode *|EMAIL|* that will show the email the campaign is being sent to. This has helped us in the past, and wish to maintain the capabilityContacts Count in the account field
Hi, I need some help here. I cannot seem to find the option to count the number of contacts in the account. I'm trying to automate this feature to ensure that we can segment out companies with 50 or more employees, etc. Is there an option somewhere whereZOHO CAMPAIGNS - Active subscribers
Hello, Since the last update, we are experiencing several issues with our newsletter subscriptions. For our daily newsletter, Zoho CRM has 10405 subscribers (excluding unsubscribes). In the Campaign list associated with this newsletter, there are onlyEmails sent from Campaigns look great everywhere except Microsoft Outlook
It's frustrating how our emails, crafted with care and attention to detail, lose their charm when viewed through Outlook.Zoho Campaign is running very slowly
For a week in a row it takes me about half an hour to an hour just to open the campaign and about an hour to make changes(even just opening targeting takes about an hour). I contacted support yesterday, but today still nothing has changed. I have a daychange BAckground table color
How do i change the background table color?Syncing leads by lead owner
Hello, I want to be able to sync leads by lead owner, as our CRM data contains data from two businesses that are split up by lead owner. However, when I try to do this the maximum number of criteria is 6, which is too low for my needs. Is there anotherdeleted contacts will be removed from other's mailing list
When I go to delete contacts from my campaign account, I get the message that deleting it will delete it in 'other user's accounts." I have no idea what this means. I do NOT want to also delete the contacts or any info associated with the contacts from my CRM.Test email goes to Junk Email folder of Outlook - "This message was marked as spam using a junk filter other than the Outlook Junk Email filter"
Hello, My Zoho Campaign test messages are marked by a filter as spam in Outlook, but not in Gmail. The header appears to be sent by (I've omitted my email address): ... =[domain name]@zcsend.net; on behalf of Matt from Plural <[my email address]>; ( ... =[domain name] via zcsend.net) The error message on the Outlook message is: ".... This message was marked as spam using a junk filter other than the Outlook Junk Email filter. We could not verify the identity of the sender. Click here to learnTemplate editor -Bookmark how to do ???
Hi Explanation as only - Mark a component as Favorite for future use. Not enough for me to understant how can i select what to add as bookmark Exemple I create a Poll in one of my email usefull for several others email How to add as bookmark ? ThanksNot all contacts are sync to Zoho Campaigns
Hello. I have a list in Zoho CRM which is immediately sync to Zoho Campaigns. However, not all contacts are available in Campaigns. In CRM, I have 147 contacts (leads), but in campaings only 92.Special Character Limitations On Fields
I am having issues with the not being allowed to use special characters in certain fields. As I cannot use symbols such as ' and & I am having to make deliberate spelling mistakes. For example: companies with "&" in their official name addresses with an apostrophe, surnames with an apostrophe, Is there a way around this?Einheitliche Schriftarten - open sans
Auch in dieser Zoho App gibt es keine einheitlichen Schriftarten! In unserem Newsletter benutzen wir "open sans". Wenn wir jedoch den Kopf- oder die Fußzeile bearbeiten wollen, gibt es dort kein "open sans". Das gleiche wäre mit der Schriftart "Montattaching files to a campaign
Hi management of Zoho and other Zoho users, For our campaign we wish to attach seperate files to the campaign send out, unfortunately I can't seem to find this feature anywhere. Could you please update me whether this option is available Zoho Campaign users? Thank you in advance,Campaign doesn't work - sender doesn't save
Hi. I can't send campaign. The sender doesn't save. There is no error message. In the attached I send a video of what it looks like.I tried with another verified address and in an incognito window. It still doesn't work. Thank you for help! NataliaThe much-awaited real-time sync between Zoho Campaigns and Zoho CRM is live.
Hello all, You don't have to wait for 24 hours to pull data from CRM to Campaigns anymore. Instantly bring subscriber data from contacts, leads, and custom modules and get going with your nurturing process right away. What has changed? We have two types of syncs now: Immediate and periodic. The UI: We have cut down on the number of steps for the sync from three to two. When to use which sync: Immediate Sync: When you want the data to get reflected in Campaigns as and when it is added in CRM.Problem Sending Test Emails
I can no longer send test emails through my acct. Others are having the same problem. Error keeps stating "Failed to send test email. Please try again later." Can someone assist?Cannot deliver email campaigns to emails hosted on Microsoft Exchange
I've created a few test email campaigns and tried sending them to my co-workers. They were marked as delivered in Zoho Campaigns; however, no one received the campaign (not even in junk email folder). We use Microsoft Outlook for email. After another test, one person out of 4 got the campaign email in Exchange... in junk mail. Emails to other hosts were received (yahoo mail and gmail). However, the message sent to gmail was automatically put into the spam folder. How do we avoid this in the future?Segment criteria limitation
Hello, I need to create hierarchical segments of my Leads as following: Region/Job level/domain of interest/Industry. The segmentation capacity of a mailing list is limited to one level based on a maximum of two filtering criteria. How can I do to reach my objective? Is there a way to get at least more filtering criteria per segment? Thank youSegments with several Deals on Campaigns
I mean, when I create a segment in Campaigns wiht the data from CRM i do not know how to match the specific contacts by criteria. It seems that the criteria are not consistent. When I pick two value of the deal module syncronized in Campaigns from CRM,Can I trigger a workflow when creating/adding an opportunity contact in the CRM?
Hey there awesome peeps! I've been tasked with setting up some follow-up campaigns for our organization... My problem seems straightforward, in that I need to trigger an email/workflow once a contact hits a certain stage in the opportunity stages of theadding CRM to CAMPAIGNS list is a nightmare
adding CRM to CAMPAIGNS list is a nightmare. i am new to zoho and love it so far but teh list management is a nightmare i have a filtered query from CRM with 17,000 records and all i want is to hit that list with a Campaign but 1 - the Add to CampaignsCustom website and syncing targeted contacts
I've had a custom built website for 5 years which, prior to Zoho, would send marketing emails automatically based on certain criteria. For example, if user bought product A but a month since related product B has come out they have not purchased thatHow to get custom field values from CRM to show up in a Campaign's workflow?
Hello, I have recently created a new custom field in the contact section of Zoho CRM. Now, I would like to use the values in this field when creating a workflow in Zoho Campaigns. However, when I go to use the update field option in one of my workflows(inSender Domain Name Authentication
Hey, I need help to kick off my Campaign. In order to do the sender authentication, I find that TXT records have to be added for every contact. Since I have 500 contacts, I have to authenticate 5x100 times the contacts, since 5 email IDs only can be written3 tips to plan your post-holiday email campaigns with workflows
Holiday seasons are indeed a great time for businesses to connect and engage better with their contacts. However, it's essential for an email marketer to put on their creative hat again to send out a post- holiday email campaign. Why post-holiday emailBackstage Contact Data
Hi, I am trying to capture the field (Service Status) within the related contacts module within the Campaigns module - which is setup within the CRM, in particular the template for Zoho Backstage - whereby when a ticket is purchased, or a customer checksAdd more than one 'Reply-to email' when sending campaigns
We are making a campaign that is to be send out with a hope of reply. The recipient of the email-offer is requested to send an email back to us using the "reply" in his/her email client. In the Zoho Campaign step "The Basic Information" we want to add more than one "Reply-to Email" - if possible the second email address should be included as Carbon Copy (Cc). Is that possible in Zoho Campaign and how do we set it up?How to add several RSS feeds to an RSS Campaign
Hi, I want to create a RSS Campaign, but it only accepts one RSS feed. Is there a way to add several RSS feeds? Thanks in advance David ReadmanAccount Custom Field: Unable to Delete
Somehow Industry has been added into our Account Custom Fields within Campaigns. It was added with the incorrect field type of 'text'. Of course I'm unable to add in the correct field of Industry with a Pick List until this custom field is deleted. PhotoSubscription Confirmation Emails
I have made a list in campaigns, but am using Gravity Forms to have people register to said list. I don't know how on Zoho to enable confirmation of subscription emails. I don't want to use one of the templates, they are not good. Help.ZOHO Campaigns - adding a ZOHO CRM saved Lookup and its contacts to ZOHI Campaigns
new to zoho using ZOHO CRM and am working on my first email campaign via ZOHO Campaigns target list from CRM is about 18000 contacts for a specific campaing in ZOHO campaigns can someone tell me how to get those 18000 CRM contacts in to the desired ZOHOProblems with email templates (HTML - Outlook)
Hi there, I've been trying to create a newsletter from the template "Business 4". Everything looks great in the preview, but when I send it to my Outlook inbox, the layout doesn't seems to stick. More particularly: - The line-height is way more reduced, even though I used the line-height tool from the template - Columns but they are sometimes misaligned - Font size is not always the one I've selected. Could you help? Thanks!Syncing with Books only pulls primary contact?
I setup the sync with Books and it is only pulling in one contact per customer - the primary contact. Is there any way to make it pull in any additional contacts also? It's pretty useless without doing that.Multinlingual information from wpml woocommerce
Hello, I have a multinlingual eshop site with wordpress, woocommerce and wpml for the multilingual. I don't find the way to sync with the language option for each customer and so to send the newsletter in the right language. Thanks for your help and yourHoliday Email Tips - Wrap up your holiday season with an aim for a better new year
There's a popular saying: "All's well that ends well." This probably rings especially true if you're an email marketer. With the new year looming in the distance, now's a good time to sit down and plan your annual year-end email campaign. But you mightDouble Column with Photo shows "1/8"
Hi, I'm working on an email campaign and can't seem to get rid of the "1/8" text in the columns. I used a template - then I recreated by adding the elements from scratch but the text keeps showing up. The columns have photos & text - and when I sendTip of the week 15 - Add subscription-preferences option. Drive more engagement.
If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers. You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds.Removing a sender user
We are trying to remove a sender have deleted him as a user in the campaign system and its still wont delete the user.Next Page
Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businessesUpdates for Zoho Campaigns: Merge tag, footer, and autoresponder migration
Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.
Most Discussed Topics
Advice on sending Survey only if company has not responded?
I have a Zoho Survey and a list of contacts in Zoho Campaigns. The list of contacts contains multiple contacts from multiple companies. Let’s just say 100 companies with 3 contacts each My goal is to get one completed survey per company (not per contact).Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmHow to interpret Campaign report statistics - definitions/explanation
I am trying to make sure I understand the Campaign report correctly Do you have a list of definitions for: Delivered - it has reached the recipient's inbox Campaign reach - is this the number that have opened the campaign email? Unique Opens Clicks/OpenApostrophe not working in Campaigns
I'm trying to edit a subscription form template in Zoho Campaigns, but it won't accept apostrophes in the button's text. It converts it to "'" and I can't find any way around it.Zoho Campaigns Blacklisted
Hi. We are unable to send out Zoho Campaigns due to the ZOHO Campaign server being blacklisted. However we are able to send out mass mails using ZOHO CRM . Any assiatance is welcome.
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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