Want to categorize your tickets by topics as soon as an agent responds? Here's how…
We really needed to group our Zoho Desk tickets to categories to analyze them in Zoho Analytics. This custom functions does it for you. Thanks to Zoho employee John and his colleagues who gave me the idea at Zoholics 2022 in Frankfurt. This custom function
Status For Customer Profiles
Hello, As a Zoho Desk user, Some of my customers have requested to have their profiles closed or deactivated. Even tho deactivating a user profile is possible, within my company I do not delete user profiles because of ticket logging and also for tracking purposes later on. You can manually add a field so your agents on the team know that the users profile is "closed". Just go to Settings > Fields & Layouts > Select the department in question > Add a custom field & name is "Profile Status"
How to pass a array or list or dictionary(json) in url
Hi team, i need to know how to pass a array(multiple) values through in search condition of search records url, please help, thanks and regards, AJayan.c
End users are unable to login
We have been trying to setup Zoho Desk for about a month. That being said this has been the worst possible SaaS software to setup. The locations for buttons and settings are not intuitive and often require a google search to locate. However, this issue has baffled me and I cannot find a link to anyone else who has this issue and when I call the support line they hang up on me before I even get a chance to talk. We just tried to release our portal to our customers and found that when users are
Enabling Chat problem
Hello, I'm usin the 15 day trial. I'm interested to see what are the options to customize the chat but I can't enable it. If I press Enable chat, it tells me that enabling has been successful but nothing really happens. Enable Chat button stays in the same spot.
iPhone app doesn't match up with setup
So I went to answer a ticket via the app last night and found out that even though I have everything configured so that messages are sent as from support@mysite.com, the app reverts to support@mysite.zohosupport.com as the From and CC. If this is how it actually sends things, this pretty much makes the app completely useless to me. I guess I'll test it out with a test ticket to find out if that's just what the app says and then it actually does something different. Either way, it's a bug.
Active directory integration and password set up
Is it possible to integrate our active directory for authentication when logging into the Customer Portal? If not, would it be possible to automatically set the password for all portal users that are created?
Zoho support integration with client mobile app
Hi all, we have a separate channel of support for mobile users where mobile app APIs are integrated for communication. How can we integrate client mobile app with zoho support.
Phone support for all plans in Zoho
Hello Zoho Team, Phone support should be included on all of your plans. This way all users can get immediate assistance if its needed instead of waiting for 24 hours for email support. Reply soon Regards, Kim
I LOVE ZOHO
YEAH ~ !