"Advanced Ticket Filters for Zoho Desk" : Add "Ticket Tags" as filters
This was a long awaited feature in the Desk community. Please consider adding the "ticket tags" as filters for this extension.Unable the convert Zoho ticket to Jira issue
Our team has been receiving the following error and error screen whenever they click "Add New JIRA issue" for a Zoho ticket. The full error message of Minified React Error #31 is: Objects are not valid as a React child (found: object with keys {self,Introducing Instagram Direct Messages in the Social Module
Hello all, We are excited to announce that the Instagram Direct Message functionality is officially up and running in Zoho Desk. It’s now easy to view and respond to end users' messages and convert them into support tickets right from the Social module.Desktop notification
Anyone know of extensions or add-ons for desktop notifications when a new ticket comes in?Mark as read on Facebook and Instagram
Isn't it possible that once we reply to a message on Facebook or Instagram in Zoho Desk, it is marked as read in the respective inboxes? I communicate via Desk but the messages remain listed as unread, forcing me to go to FB/IG and manually open each[API] Create contact with account details when creating a ticket
Dear all, When creating a ticket through API we can set Contact Details, it creates the ticket and the contact (if the latter do not exist). However when I add accountId in the contact section it fails with the following error: { errorCode: 'UNPROCESSABLE_ENTITY',Profile pictures not visible on Firefox browser
Hi, I have some uncanny situation with my agents' profile picture. Some are using Firefox, and others use Chrome. They have strictly similar personal settings as well as roles, profiles, and every other permission. Problem is as follow: agents using FirefoxLimit the number of "free" tickets for each user
I was wondering: is it possible to limit the number of tickets a user can send? For example a maximum of 10 tickets a month, and maximum 2 opened tickets simultaneously? I want to offer a paid support for a product which has a "free tier" and then usergoogle-mybusiness-integration-for zoho-desk
We are having issues with this integration , for ZOHO DESK . Payment for google my business add-on was done for our organization , using one agent account to access the payment page , the rest of the agents on ZOHO desk can't see the add on , we want↣ ↣ Mobile App for Help Desk Portal ↢ ↢
Namaskaram! Help Desk Portal becomes a key touchpoint for a company with its customers/partners. Its capability with tickets, knowledge base et al makes it an indispensable tool to a company's external network once they get hooked to it. From this perspective,Dismiss Due Date automatically on Zoho Desk when agent replys
Is there way to automatically dismiss the due date automatically when reply?? thxZoho Desk Help Center Full Customization
Hello, Zoho team! I discovered Zoho Desk just now when realizing I can somewhat funnel my business FB and Instagram messages (although not as smoothly as WhatsApp) under one interface. Really loving many features and although find some limitations, IWorkflow is not triggered with Supervise rule and field update
Hi! I have created a Supervise Rule, which triggers after 5 days a mail to the customer. To avoid sending multiple mails to the customer I have created a checkbox ReminderSent in the ticket properties, which is set to true by a field update. Now I wantGET /api/v1/agents/???/photo return err400
Trying to get desk agent's photo using this query: curl -X GET https://desk.zoho.eu/api/v1/agents/?????????/photo?orgId=????? -H "X-com-zoho-subscriptions-organizationid:????" -H "Authorization:Zoho-oauthtoken ????" I always get response code 400. Iout-of-office auto-reply reopens a support ticket that has been closed
We utilize the notification rule to "Acknowledge Contact when the request is closed." However, when a Contact is out of the office, their out-of-office auto response reopens the ticket. Is there a way to turn off the functionality where a Contact is ableHow to remove fields on ASAP ticket form
Hi, I have set up ASAP to embed on my SASS platform. This will be used primarily for Knowledge base articles and customer support ticket creation. The support ticket form allows customers to select product name and priority. How can I remove both theseDKIM Authentication: Cannot be verified due to incorrect TXT record.
Hello, I've successfully mapped my domain name to Zoho Desk (https://help.brightpen.ai) but now I'm having trouble with DKIM authentication. I clicked on Email > DKIM Authentication and then clicked on "Verify". Then I added the DNS records as instructed.Zoho Desk Issue with new messages
Our team is experiencing an error when a new ticket is created. We receive the contact information but no message. It displays the message below. Any help is greatly appreciated. "Content is not available. Please try again after some time.".Missed Chat Notifications in Desk
Hello, I know we can add Missed Chats to our Starred Views, However is there any way to set up notifications sent to a specific email address letting us know when a chat is missed.How to make Knowledge Base public so that I don't have to invite users to view
Hi, I'd like to make my KB completely public, so that my customers do not need to log in to a portal to access it and I don't have to actually invite my entire customer list to the help center. How do I accomplish this?Building Extensions #15: Creating widgets with the JS SDK bundle in Zoho Desk—Inter-widget communication
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Hello Developers! In our previous post, we briefed the use of Hooks API and explained it with an example on howHow to authenticate End Users through custom third party app?
We basically want this workflow: User tries to access Knowledge Base but authentication is required -> User is re-directed to our website login page -> User logs in and is authenticated through our own servers -> User is re-directed back to Zoho KnowledgeWorkflow when ticket is closed through the portal
Hi! Is there a possibility to trigger a workflow if the customer closes the ticket from the portal? The background is, that I want to add a comment to the resolution if this case happens. Thank you and best regardsRemoving due date
I can't seem to find any way to remove a due date from a ticket after assigning one...Translate "closed" ticket status in email
Hi everyone, how can I translate the term "closed" that indicates the status of the ticket in the email that arrives to the customer? Thanks for the tips SergioPublic Email Templates
I would like to eliminate Public Email templates or at least have mine displayed as choices before the Public ones. How would I do this?Guided Conversations - Jump Block Input Variable Mapping disabled?
I've created a Flow which creates a new ticket for our Sales Department. That flow has a number of Local Variables defined which are used to generate the ticket. In a separate flow, I'm guiding the visitor through a series of questions to narrow downAbility to create forum posts from ticket replies
Some users that I have as customers have sent in feedback that I wanted to post to the forums. Desk should have the feature where you can create a forum from a email or ticket reply. This way it can be shown to the rest of the community for voting and comments especially for feature requests. When creating the forum post from the ticket, it should be created under the customers name and profile Hope some other users like this feature request Looking forward to reading comments and updatesLimiting Products by Account
I see that I can associate different products to different Accounts. However, when a user from an Account is creating a ticket in the portal they can click on the Show: All Products link and they now have access to all products in the system. Is thereCreate a macro to answer ticket
Hi, I'm looking to answer some predefined answer to a ticket, send the reply out and change the ticket status. What I found so far is you can send an "Alert" from a template, but this is not really a reply (it will send an email with a predefined subjectCan I add CCs to my email templates?
Hi, is there a way to add a CC email address to my Zoho Desk email templates? So that if I insert a template into the email I'm sending to a contact, it also automatically adds a specific email address in CC?Can't add Office 365 Users in Zoho Desk
Hi Zoho Desk support team, good day. I would like to raise this concern we have about getting an error when we are trying to add Office 365 users to our Zoho Desk. Please see attached picture for the error encountered. Thank you.Deleting contacts with portal accounts
Why is not possible to delete a Contact connected to an end-user account, even after deactivation? Accounts and contacts in the Desk should be something a super admin has complete control over. What is the reasoning behind this?Tags to track customers
Hi there. I want to track the volume of tickets per customer (by company name). There may be multiple people who reach out, but at the end of the month, I want to see how many interactions we had with Company XYZ. Is the best method to use Tags for eachEnrich customer support in your mobile app with the ASAP SDK
Hi everyone! We are happy to announce that we have enhanced our ASAP SDK for mobile applications with new UI and additional functionalities. Many of you have already had the opportunity to use our ASAP add-on for your web applications. If you're new toIs Zoho Desk for me or I should use another tool?
Right now we have several channels throughout we receive request, questions, orders... etc. These channels are email (we use Zoho Team Inbox here), Instagram, Facebook, phone, cell phone and mainly WhatsApp. I am looking for a Tool which can put togetherIntroducing Geolocation for Zoho Desk
Hello all, Exciting news! We have recently launched our new extension, Geolocation for Zoho Desk, in our marketplace. With Geolocation, now you can upscale your agents' productivity and provide a better customer service experience. Here are some majorZoho DESK , Unsupported Media Type
z_data = { 'subject': 'this is a subject', 'description': 'this is a description that follows the subject.', 'departmentId': '538218000081', 'assigneeId': '6710442', 'contact': 'Kenzon' } ticket = requests.post( 'https://desk.zoho.com/api/v1/tickets',how can i update my permalinks?
Hello, I wanted to update my permalink as you see below. i don't use any special characters and space but it didn't work. and I have a warning like that. by the way i have the same problem with giving 301 link.Zoho Desk 3CX installation
Hi all, i hope someone can help me: The following is happening when i try to install 3cx from the marketplace, i can fill in all the requested information but when i click on install i am getting an error which says: function does not exist on assumedNext Page
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Celebrating our customers on International Client's Day
Hi everyone, Every customer is part of our Zoho Desk family, and we wouldn’t want to miss celebrating you on this special day. This International Client's Day, we’d like to take a moment to appreciate every customer who has helped us grow and build meaningfulFaster Ticket Response with use of Snippets in comments
Hello everyone, Responding to tickets often involves repeating the same messages, whether it is sharing updates with customers or leaving notes for internal collaboration. To make this easier and more consistent, we are allowing agents to use snippetsAsk the Experts 27: Onboarding and managing agents
Hello everyone, We are back with our Ask the Experts (ATE) series for 2026. This year, we bring experts to help you address customer support challenges using Zoho Desk. For our first ATE, we are getting into the human side of customer support. "EveryMake Quick Edits to Images Before Attaching
Hello everyone, We have enhanced how attachments are handled in tickets to help agents preview and share files more efficiently in Zoho Desk. Agents can preview image attachments before adding them to tickets and edit them using attachment annotator.Add or update lookup field values during Blueprint transition
Hello everyone, During blueprint transition users can add or modify the value of a lookup field. For instance, if the Tickets module includes a lookup field that connects it to records in the Assets module, agents can link the ticket to the correct asset
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Actual vs Minimum
Hi all, I am sure I am not the only one having this need. We are implementing billing on a 30-minute increment, with a minimum of 30 minutes per ticket. My question is, is there a way to create a formula or function to track both the minimum bill vs theTrying to access records in a custom module in Zoho Desk and not having luck
I've built a custom module in Zoho Desk and am using a custom function to query the records in the module and I'm not having any luck. The only way I have found to retreive a record is by getting it by its recordID (the long zoho assigned one). The functionPowering Customer Support with our women
In Zoho Desk support, women make up 50% of our team. We see this as one of our strengths, reflecting the spirit of this year’s theme, "Give to Gain". Our women find their balance Women carry many responsibilities — they represent frontline support, leadHow exactly does "Reply assistance" work in Zoho Desk? What context is sent to the LLM?
Hi, Im trying to better understand the technical behavior of the feature "Reply assistance" in Zoho Desk, and I couldn’t find detailed information in the current documentation. Specifically, I have questions about what data is actually being sent to theEs posible cambiar el lenguaje de los modulos del ASAP?
Es posible cambiar el lenguaje de estos textos? Tengo Zoho configurado en español pero aun así me muestra estos textos en ingles:
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Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote2024 Email Authentication Standards: Elevating Security with Google and Yahoo
In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust emailWhatsApp pricing changes: Pay per message starting July 1, 2025
Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business PlatformUsing Agent Email Address as From Address
Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage. Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions aboutEdit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
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