Forum Text Formatting
Hello, I'm not sure where the best place is to post this... It appears that there's some forced formatting that occurs whenever a message is posted in the forums that removes any spaces or tabs at the beginning of each new line. As someone who occasionallyRemote Assist link at the bottom of the ticket missing when blueprint is active
We normally have the Remote Assist link at the bottom of the ticket but since we have been experimenting with using blueprints I've noticed that the Remote Assist link is gone when the blueprint is active. Is there any way to get the Remote Assist linkEdit Customer Ticket form
Hi, Can we edit /modify the Customer Ticket form to provide some inputs for them to minimise the Entry. Also can we remove the verification part. Also We are not able to get access of helpdesk@vijtech.zohosupport.com email as need the Gmail verificaGet Tickets for a specific date
Is there a custom function or api that I can use to get ALL Tickets on a specific date? Currently with the List All Tickets API, the most you can get is the 100 MOST RECENT (the default is about 20) for with in the last 15, 30, or 90 DAYS. We get moreIssues with incoming emails being created as Spam Tickets
Hi We seem to be having a similar issue to Alberto in the following topic https://help.zoho.com/portal/en/community/topic/spam-tickets-29-8-2016 Only recently we have noticed that a number of emails from different customers are coming through and this is creating Spam tickets rather than standard tickets in Zoho Support Would it be possible for the Spam Filter to be switched off for ourselves also to prevent this from happening going forward Kind Regards MarkZia Auto Tag Keyword Clusters
Is there a way to remove a keyword from a keyword cluster? We're finding that Zia auto-tag is tagging things incorrectly based on some words that don't really make sense.Business Hours SLA with Round Robin Assignment
Hello! I have asked Zoho Support for assistance multiple times but haven’t gotten a solution so hoping those in the community can assist me. Our business has agents across 4 time zones. I have our business hour set up for each time zone and we assignTicket View Across Departments
I setup departments for the main clients I service, tickets inbound from specific emails go right to the departments. This helps with reporting for me. I would like a view of tickets assigned to agent, or unassigned, across ALL departments. Basically I am handling tickets across 3 departments, but I have to keep switching to see what tickets i have. I would like a view where I look and see ALL tickets across ALL departments.Pick list - Cannot save list "Special Characters not Allowed" error message
Bulk uploading values. All values are pretty standard - with the exception of a "-" (dash). Like: Industry - Prepared Food Is the simple dash a special character too? JanGuided Conversation does not work in Help Center when Signed in
When I sign into the Help Center, Guided Conversation does not work. The console.log displays that an XML error indicating that root could not be found. Guided Conversation works just fine in ASAP as long as I am not signed into the Help Center whichTime spent column missing from report columns
If I create a global report from the all departments view and I add time entry to related modules I am able to add the time spent column to the report. If I create a report with a specific department selected then when I add the related modules I doDeprecation of older versions of ASAP Mobile SDK | Zoho Desk
Hello, everyone. Greetings from Zoho Desk ASAP! In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versionsDuplicate tickets
Hi , Sometimes , some tickets are created twice in our desk , How can we solve that problem ? Can we combine automatically duplicate tickets ? Best regardsIs there an API function for the customer to add to an existing ticket thread?
Hi Is there an API function for the customer to add to an existing ticket thread? example, customer puts in new support ticket. support replies and ask for more details. customer replies with more details -what api function is used for this (will addTicket Views for All Departments
I have an idea for enhancing ticket views when in "All Department" mode. For agents that are members of multiple departments, it would be great to have an overview of all those tickets but also the ability to filter or sort them by department. For aASAP Web Add-On not Visible
Hello, I have created ASAP Web Add-On and when I paste the script on my web page, icon does not appear, however, when I paste the script available at https://www.zoho.com/desk/developers/asap/#introduction icon does appear and when I tried putting inZia Reports
Hi, We just implemented the ASAP Add-on with Zia Bot enabled It would be incredibly helpful to get a log of 1) What questions were asked by users 2) how many results in a successful/unsuccessful response 3) What was the rating provided for each answer by user 4) Who the user was This will allow us to see if Zia is indeed helping users or frustrating them with poor answers. In addition, it will help highlight articles that we are missing in our knowledgebase that we need to write to address questionsMultiple filters on report
How can I add multiple filters to a report created in Zoho Desk? I have created a report that lists lists all tickets and associated time entries with a total at the bottom but I would like to add a filter to this report to run against a single accountDoes confirming an import override changes since it was imported?
In the import module section there is the option to confirm an import. Changes have been made to some of the records since the date it was first imported. Will confirming this override the data in the system with that from the original import or willSearch body of incoming ticket
I want to set up an automated process that will search the body of an incoming ticket for a specific IP address, and reply back with a template response. I can do this if the information is in the Subject line, however not all come with the info in the subject line. Is is possible to search the body of the incoming ticket for any info or keyword? I have tried to use the search Description however that does not search the body of the ticket. Is this possible? Michael J.Display-enabled Department does not show in Help Center
Hi. We have an existing Department which is set to be Displayed in the Help Center. However, it does not show from the Help Center. Kindly advise. Thank you.Unable to process request
I have not been assigned a default support email address and when I try to create one it says unable to process request. It is very annoying!Fetch all tickets with API
I want to get all the tickets from Zoho desk, because the API is limited to 100 tickets on each call, I will fetch the data from script, Is there a way to confirm that I got all the tickets? maybe with ticket number? When I try to fetch 100 ticketsTask Categories
Hi Is it possible to customise Tasks, as a minimum i would like to add more categories to the Call, demo etc that are thereHelp Desk Community Per-Forum Posting permission based on role
Background: My Company is setup that we have 1 department in Desk and thus 1 Community Forum Category within that category we have multiple Forums (sub-categories). We would like to make some of those forums (sub-categories) a forum that delivers officialCan We Use Campaigns or Marketing Automation to Email Trending Desk Post
Hello, Has anyone setup a way to email customers a Zoho Desk Community Post Digest or Trending Post Email? Basically what i would like to do is email my customers on a weekly basis with a list of new or trending zoho Desk Community posts so that myDisplay issues inside outlook
There are display issues with the customer happiness rating buttons within the Outlook Desktop app. The problem does not exist within the web app, which is nevertheless critical, since Outlook as a desktop app is very widespread and is used almost everywhereDesk API - Reports
Hi, Is it possible to download the contents of a custom report through the Zoho Desk API? We need to be able to export all of the ticket data (header, threads, comments, resolution, time, etc.) so that the data can be used in our 3rd Party Reporting product.Development Cycle of Desk?
While I'm sure COVID put a hampering on anything productive as it did with most companies, I'm kind of getting worried about the lack of development/fixes/feature requests when it comes to some Zoho products, but more Desk since myself and our team areCC'd users receive reply from help center?
Hello, Users who are a CC on tickets are not receiving replies sent by another user from the help center. Scenario: User creates a ticket through the help center with 2 CCs on the ticket. User later replies all through the help center. CC'd users do notRestrict voting in Community
Hello! It's possible to restrict the posting and responding in a community category (very nice). I would like to also have the option to restrict the voting. For example, all users can see the posts and vote but the posting and responding is restrictedDesk Help Center Community Post Link to KB Articles
As a support agent who is monitoring the community for my company. i want to be able to respond to posts and post comments with resolutions. however, often times the resolution to a post will already exist as a knowledge base article. I would like toAssigning Tickets not working
This is a new issue in the last few days… We open a newly received ticket and in ticket properties, nothing happens when we click Pick and same issue when we try to assign the ticket to someone by clicking their name. Please advise.Telephony Integration between Zoho Desk and Wildix
I activated the specific integration. It would be really useful if it would work not only with Zoho CRM, but with all the component of the Zoho One suite. Are you going to extend the integration and may you gave me an exitated time of this extension? By the way the po up regarding the inbound call should appear ONLY when a Lead / Contact / Account exists with a phone number associated to it that matches the calling number, otherwise the pop up is a noice. Best regards Paolo BocciRelease notes - How come they are nowhere to be seen?
It seems difficult to understand why there seem to be no access to release notes. I can understand that Zoho are publishing lot's of new stuff on all their applications, but there seems to be no indication of that. As an administrator, I need to be on top of things when it comes to new features available, because apart of actually making use of them, we need to make sure that all the staff is educated and aware of any new things... even for minor features.Introducing Integromat, Github, Microsoft QnA Maker, and 13 more extensions for Zoho Desk
Deliver stellar customer service and win customer loyalty with Zoho Desk. In addition to the 200+ existing extensions for Zoho Desk, we released 16 new extensions in the last quarter of 2021. Connect your favourite business apps with Zoho Desk in a snapHas anyone setup Zoho Desk as an outgoing and incoming call centre for product/service marketing?
I need to setup a call center so I can setup agents to make phone calls across Canada to market our services. I am trying to figure out the most reliable and cost efficient way to do this? I am currently paying for two phone services and neither seemIs it possible to check who voted for an idea/question in the community?
Hi, I would like to see who (which users) voted/also liked an idea or question raised in the community. Is this possible? Thanks, HelenConvert Request to Forum Topic
I know you can convert a forum topic to a request and a request to a solution in the knowledge base, but how do you convert a request to a forum topic? Is this possible? If not is this a feature coming down the pipe in the near future? Thanks!Agent identification in Community forums
Hello Zoho, Since you are now investing a lot of your efforts in a Community forums, i have one more suggestion. As I can see your agents have a logo and company names displayed visually: https://take.ms/U9C7f They all have a Z sign that shows them asNext Page
Announcements
Auto-assign ticket to the agent who closes the ticket
Hello Everyone! Here we are again, introducing a custom action to help you track tickets more efficiently and optimize your business operations. Imagine managing hundreds of tickets related to banking activities, similar to Zylker Bank. How do you ensureAutomation#22 Track Ticket Duration at Specific Status
Hello Everyone! Welcome back to the Community Learning Series! Today, we explore how Zylker Techfix, a gadget servicing firm, boosted productivity by tracking the time spent at a particular ticket status in Zoho Desk. Zylker Techfix customized Zoho Desk’sCelebrating Thanksgiving: Honoring Customer Support Heroes with Zoho Desk
Thanksgiving is a time for gratitude, reflection, and appreciation. As we celebrate this thanksgiving, it’s important to recognize the unsung heroes of customer service—the Agents who tirelessly serve as the bridge between the organization and the customers.Improve Collaboration and Communication with Mass Comments
Hello everyone, Customer service is a dynamic space where agents are often required to collaborate with other teams to resolve customer issues with quick and accurate solutions. For example, imagine multiple customers raise tickets stating that they areIntroducing parent-child ticketing in Zoho Desk [Early access]
Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
Most Discussed Topics
How to add footer in the custom widget
I am creating my custom widget for ASAP integration in Moodle as i only need knowledge base and submit a ticket there in the moodle, There was some translation issue in default module widget now i found the way to create separate widget and show in theUnable to change the "credentials of login user" option when creating a connection
I want to create a new Desk connection where the parameter to use 'credentials of login user' is set to YES. I'm able to create a new connection but am never given the option to change this parameter. Is this a restriction of my user profile, and if so,Request for Custom Script Support in Help Center
We would like to request the addition of custom script support in the Help Center, similar to the functionality provided by Zendesk. This feature would allow administrators to customize their Help Center with scripts for enhanced functionality, such asHow to add Zoho Desk ASAP to an Angular application
We are currently trying to add the Zoho ASAP widget to our Angular application. We have some questions regarding this process. What is the proper way to add the Zoho ASAP widget to an Angular application? Should we just put the embeddable script insideUse color coding for picklist field values to enhance visual representation
It's easier and more efficient to manage a large volume of data in a ticket or other custom module records, such as ticket priorities and issue types, when you apply clear visual distinctions through color coding. Color-coded picklist fields allow users
Zoho Subscriptions Resources
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
ご検討中の方
Zoho Sprints Resources
Zoho Books Resources
Zoho Projects Resources
Zoho Orchestly Resources
Zoho CRM Plus Resources
Zoho Campaigns Resources
Zoho WorkDrive Resources
Migrate to Show’s New Community
A place to share, discuss and stay updated about everything relating to Zoho Show presentations.
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho Creator Resources
Zoho CRM Resources
Sticky Posts
Webinar 2: Supercharged customer support for growing business
Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you: Understand your customers better and their journeys to proactively support and engage them even before they ask for help. Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer serviceCustomize Colors of your Customer Self Service Portal
You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, GreenEdit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-importantLive Webinar - Work smarter with Zoho Desk and Zoho Workplace integration
Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools2024 Email Authentication Standards: Elevating Security with Google and Yahoo
In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email
Top Contributors
Shivani | Zoho Desk
Ajith | Zoho Desk
Mohd Hayzee
Support | Baseerat Academy
hs