How to add the hyperlink in the IBM watson response node
I am using the Watson Chat Assistant and integrated it through API to the Sales IQ. I want to include a hyperlink in the response node as created in the Watson Chat Assistant. I have included a code (see screenshot) for the hyperlink in the JSON editor as provided in the response node. The code works fine when i run the chat assistant through Watson "Try it" feature, see the screenshot However, when i test in the SalesIQ chat box, it throws out as plain text. Please see the screenshot. Please helpWFH Tip: 18 What are Questions in the Zobot and how are they defined?
The SalesIQ Scripts platform in the Zobot has a response type called "questions" that is an array of objects in which each question is an object. You can include any number of questions in each array. It accepts only a collection as the value. The collection, in turn, must have at least one map which should include a name for the question that will be unique for a context, the text which will be the question that will be sent to the visitor and optional "input" or "suggestions". These questionsZobot configuring and development help
My company GoShare has been using sales IQ for over a year. We would like to add zobots. Our engineering team has their hands full at the moment and we would like to hire someone to help us configure a zobot. You can learn more about us at www.goshare.co . If you're intersted please send over a resume and inlclude at least one example of a zobot that you have built.ZOHO Sales IQ Integration with Website
Dear Team, I'm new to Sales IQ. we like to understand how it can be configured from our end. Scenario: we have our website where we want to track, how many people are visiting our website and do they have queries on our products. If yes then for which categories. Currently, we don't have dedicated person to assign someone for the chats. However it would be better if these website tracking does work for us. Kindly guide to us, how can we do it.Updates?
The last update as seen was on March. (and an update that's biased towards Apple users only. Hmm, i guess non apple users were left behind with just about nothing new) Anyways, I think this has been the only APP which i'm using (i'm using 60+ apps from dozens of different companies) that has not delivered a single feature release/update in the last 4 months Can someone from @Zoho Sales IQ team reply? (please refrain from your usual style of copy pasting a robotic answer template)How can I setup Open chatwindow When Visitor access my wesite
Hi , How can I setup open chat window When Visitor access my wesite? I setup trigger but useless .Never trigger.SalesIQ iOS app gets a massive makeover - Experience the full potential of SalesIQ in the palm of your hands.
Our new renovated app is a refined and powerful tool with a design of a modern-day application. Utilize the full potential of SalesIQ right on the mobile app to track, communicate, and sell on the go. Advancements and updates with the user interface: This app is completely re-designed to feel fluid and aesthetically pleasing, simultaneously making it simple and straightforward to use. Enhanced Navigation: Navigation is simplified to a greater extent by making all the essential elements with justWFH Tip : 17 Integrate your Zobots with third-party services using Connections in SalesIQ
Zobots in SalesIQ are radically changing end-user experiences and developer frameworks and thus business models, how we monetize, and how we advertise.They have taken over a myriad of industries ranging from aviation to hospitality. All these industries need integrations with multiple products and services to keep their customer base intact and to stay updated about customer activity on the website. To facilitate this, Zobots in SalesIQ have a feature called Connections. For example, you can takeA Spreadsheet is enough to create and update your QnA bot. Check how!
There is an update on this bot, and it is not available for new implementations. If you have implemented it already, it will work as expected. Yes, now you can create and update your QnA bot with the help of a spreadsheet. We've built a Zobot that can answer FAQs with the help of Google Spreadsheet instead of scripts. Also, we have integrated the Zobot with Dialogflow to respond to other common questions that are not updated in the spreadsheet. For your benefit we're sharing the logic andQuick and Easy live chat in your WordPress sites
Like many of you, we are among the millions of WordPress fans, which is why we are excited to announce our live chat plugin for WordPress. We know you love WordPress because it is easy to setup, easy to configure to fit your specific needs and extremely powerful. Which is exactly why LiveDesk is a perfect fit for WordPress sites--easy, customizable live chat for your easy, customizable publishing platform. With the release of our WordPress plugin, you can add live chat capabilities to any WordPressSales IQ
Good day I am a Zoho one subscriber and I am just trying out Sales IQ. During "Offline" hours, if someone sends a message (chat), I do not get any notifications by email or otherwise. However, the contact information for the person goes to Zoho CRM, I was unaware that this happened until I checked the missed chats in Sales IQ. Is there a way to get emails for missed chats? How do I prevent the information going to Zoho CRM?WFH Tip: 16 Make your conversations more interactive with response cards in the Zobot!
Greetings from Zoho SalesIQ! This post will throw spotlight on what cards in the Zobot are and how they can make conversations more appealing and efficient. The Zobot not only allows you to use text during conversations but also widgets like calendars, articles, URLs, etc to ease customer experience and reduce operator workload. For this, we have features called Input cards and Display cards. These cards are elements that the bot can use as a part of the message that it sends out to visitors. Let'sFrom Email Address When Replaying to Missed Chats
One of the most common things we do is follow up on every missed chat. Missed chats are like money in the bank, people just waiting for your response and to start a relationship with our companies. However, SalesIQ only lets you respond from 1 email address from your entire account?! We have happily paid for 4 subscriptions, but our users cannot reply from their own email address? How are we supposed to build customer relationships? The fix to this issue is so simple, just load in the logged inSales IQ Chat only showing up on Cart Checkout
I have gone through the set up process integrating with WooCommerce/Wordpress and the Chat shows up and works but only when the customer is checking out not anywhere else on the site. How do we get the chat to show up throughout the site?Changes in SalesIQ iOS app notification behavior
Hello customers, With iOS 13, Apple has updated its policy on the usage of VoIP push notification. Now the notifications in iPhone running on iOS 13 or above will not get cleared automatically after being viewed from other clients (Web, Android, desktop app). The stagnant notifications will clear out only after the iOS application is open. We have complied to Apple's new policy and made some changes to our iOS app notifications as follows: In our previous implementations, notifications will get clearedWFH Tip : 15 What are Zobot responses and how can they be used?
The Zobot is a bot development platform on Zoho SalesIQ, using which you can build very compelling chatbots to automate customer interactions. It automates the process of interacting with your website visitors and helps you maintain the presence of a helping hand, even when all your operators are busy and can't respond. This post will talk about the different types of responses that can be used in the Zobot. Before we jump in and start learning about the different types of responses, let us buildPersonalize and enhance your in-app support experience with the newly updated Mobilisten
Hello everyone, We're happy to announce the new version of Mobilisten Android v2 and iOS v3, a completely re-written version focusing heavily on reliability, stability, and performance. We have now enabled the use of Mobilisten's data to create yourWFH Tip 14 : Scale-up your webinar registrations with the Webinar Zobot
Webinars are a source of generating leads or revenue for any business and also a great way to educate customers. They are the way to keep your customer base engaged for hours together, let them interact with you through real-time questions and get live feedback on training sessions. However, we still have concerns about low webinar attendance rates in the business world. This Zobot can help website visitors quickly register for webinars that you have scheduled by displaying the upcoming webinarsCan you set the default country code on a Zobot 'tel' input card?
I'm using input cards on my Zobot on salesiq script. The 'tel' input card for phone numbers defaults to adding a +1 (USA) country code. Can I change this to +91 (India)? The documentation doesn't mention this as an option so I suspect it's not possible but I thought I'd ask anyway.Can you set the default country code on a Zobot 'tel' input card?
i'm using salesiq script for making zobot. i want to set default country code as +91 (India) which has default as +1 (US) now. how can i change this?Change Online Chat Field Fonts
Hello Does anyone know how to change the font of the text on the online chat fields so they match the header and also module fonts at the bottom. Have tried uploading CSS but that did not seem to work to change the font - but could change the colour (just to test) TIA StuartBe more selective of which chats you want to convert as requests
Greetings from Zoho SalesIQ! We hope you are all in the pink of health. We're happy to announce that we have an update with respect to the SalesIQ-Desk integration that can make your customer engagement more efficient. By combining the power of Zoho SalesIQ with Zoho Desk, you can create a wholesome help desk solution for businesses and take your customer service and support to new heights.This delivers a complete view of all your support interactions in one, organized database. Zoho SalesIQ andCUSTOM MESSAGE REPLACEMENT/TRANSLATION
Dear Support, On Mobile SDK / Website, when the website language changes, default messages and chat widget properties are translated automatically, But if you use, custom messages, you have to create another website on SalesIQ (Mobile or Web) or you should not use any customized message if you want to serve in different languages A few months ago; Desk Team has created a Beta Version of Multilingual Knowledgebase which gives customers to manage all the articles in different languages. A system likeHow can I route different sections of my website to different operators?
Hello, I'm new to SalesIQ, I have a question about how I can route different sections of my website to a different operator? that is, I have a product and it is divided by different characteristics, what I want is that when different products are chosen, they are assigned to a different operator.Automate lead generation using SalesIQ and CRM integration
Integrate SalesIQ with Zoho CRM to get the max out of your lead generation process. Zoho CRM can help you perform deeper analysis on your leads and enriches your customer data by providing valuable information on prospects. This integration allows you to manage all the needed CRM data within the SalesIQ app. This can help you to automate your workflow and target prospective customers. Many features in SalesIQ can be customized based on the CRM values, by combining both the data from SalesIQ andConnect fb page
how we can connect fb page with salesiq zobot100% Tracking Limit
Hello, I've had the following email below, could someone offer some advice please? What plan allows 0 visitors? Seems like the 100% tracking limit for this month has been reached. Your Zoho One plan allows you to track 0 visitors.SalesIQ script
Dear team , I have 2 questions 1. can sales IQ be used in WhatsApp business ? If so how to make WhatsApp integrated with platform of ZOHO crm ? 2.Can zia get trained and reply for WhatsApp to ? ThanksModernization of the chat
Are you guys planning on modernizing the chat? For example to have something a bit more integrated like what Intercom offer? So there is no timer, no waiting for an operator, if we are not there, we can reply once the customer is gone and they get the reply over email?Chat Idle Timer
Is there a way to customize the verbiage on the "End chat timer" it currently says "You are idle for a long time. The session will be expired automatically in 30 seconds. Continue or End now" I want to be able to change that. Is this possible using the the live chat within Zoho desk.SalesIQ chat widget won't show with my website's font
hey guys, i love this software but this will not show properly on my site. sometimes it does show with the right font, but most of the times (different browsers, computers etc) it will show in some ugly random font. my website is built in wordpress and it's address is: www.artwayz.com can i somehow force the font on the widget? maybe insite the code itself or something? thanks!Integrate DialogFlow with SalesIQ
Hello, My company loves the zoho ecosystem, we are subscribed to Zoho One, and have been using SalesIQ for more than 2 years. We have no desire to abandon it, however, we are experiencing the limitations of how it is implemented and the API available. We would like to step up our online presence and invest in building a chatbot/automated responder and have likely settled on DialogFlow for our system because we use Google for everything else already. It is not clear to me exactly how we might go aboutWFH Tip 13: Keep your service desk organized and efficient with the Help Desk Zobot
Chatbots aren’t just for customers. They can provide useful support throughout a business, including your service desk. Help desks are responsible for quick resolution of immediate needs and technical issues of end users. They are the hub of your support and they handle tickets, speak to customers and resolve technical difficulties that your customers are facing. The Help Desk Zobot is here to support your stretched service desk. It increases efficiency by helping your operators with feature requests,Do you need an integration between Whatsapp Business and Zoho CRM?
We are glad to announce the integration between Whatsapp Business and Zoho CRM. Our Solution can allow you launch webhooks, run workflows, manage Whatsapp In/Out and all tracking in just one place in a friendly way. If you would like more info please contact us info@tivenos.comWFH Tip 12: What are Handlers and how they can help you build a perfect Zobot that can mimic your operators?
Welcome back to Zoho SalesIQ! The previous WFH tip focused on how actions in Zoho SalesIQ' s Zobot can help reduce the workload of your operators. Today's tip will tell you what handlers in the Zobot are and how they can perform all the functions that your operators perform, compensate for them and reduce their workload. If you're building a Zobot for the first time, here are some tips for you to get started. THE HANDLERS The SalesIQ scripts consist of four major handlers inside which all of theHow do I assign values from a Zobot to a SIQ field using Input Cards?
I'm using Deluge, byw. I can't get the syntax right. I'm not getting an error message but nor is the data from the input cards being assigned to the visitor record. The templates use this example, but this doesn't use an input card: question1 = {"name":"email","replies":{"Great! Could you help me with your registered email address?",{"field_name":"siq_email","validate":{"format":"email","error":{"Please enter a valid email address"}}}}}; The help system suggest this, but this dosn't use an inputWFH Tip 11: Reduce operator workload in half with Zobot actions
Making sure the customer support team is functioning hassle-free is crucial for businesses around the world, especially in today's WFH scenario. The number of issues become more and sometimes there will be a barrage of requests. The task of solving all these issues can become rather challenging and time-consuming for the operators of your organization. So, even a little help matters. This post will talk about how Zobot actions can lessen the burden on your operators with respect to handling visitorImprove reliability by adding live chat links to your email signature
Fast, uninterrupted live communication is the essence of excellent customer service, but this is hard to come by when you are carrying out a service through email. When you send out an email campaign or reach a prospect through the email, you can add your signature as a connection to reach you. Yes, you can add a live chat button to your Signature in the emails that let your customers connect with you instantly. Effortlessly accelerate your customer service using instant chat Signatures. You canZobot
I was using Hubspot for a pretty long time and wanted a change. Thought Zoho suite would be a valuable product. I'm now using SalesIQ for the past few days. This is a pretty decent app with relevant features I was however, surprised by it's bot creating methodology. Zobot is very highly difficult to customize. In fact startups who don't have a tech team can never do it efficiently. I used bots in Hubspot and Freshchat. Oh my good god! I never felt so good. These guys have built a really awesome botHow to request agent response from bot
Hi How can I Call a Chat from SalesIQ in the bot. for example if a user needs to talk to an agent and select the option talk with an agent and then in the sales IW can I talk with themNext Page
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Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagement
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Date & Time slots Problem
I am trying to use this Date & Time slots card but it won't late me save it I get the following error what am I missing?Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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