Need help with customizing a ZoHo Chat Bot
I need help building out a chatbot for Sales IQ for my website OneCBD.com. I need help with complete configuration as well as building out a quiz in the chat bot to help customers find products that suit them best. Is there a certified partner out there who can help?Zoho CRM integration - can't choose Lead Layout
Hi, It seems like Zoho Crm Leads created through SalesIQ are pushed directly to the Leads Standard layout. There is no option in SalesIQ settings to choose layout ( Screenshoy 114) nor inside Zoho CRM (Screenshot 115). Please comment on the situation. Thank you!Exclude users from specific IP ranges from Visitor tracking
Namskaram SalesIQ team, we need to exclude some users from specific IP ranges in Visitor tracking. Because it is taking ourselves also as Visitor, so can't get the actual Visitors for our Website. Crafted with ❤️ Zoho Gurus | Zoho One Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+ Customerschat text isn't showing up in the chat window
When I reach out to a website visitor with a stock chat, it pops open the window, but the text doesn't show up.Mapping SalesIQ IPs to My Pre-Existing List
Hello! I've been using a stand-alone web traffic tool for a few years and generated my list of visitors (names matching an IP) using techniques similar to SalesIQ (campaigns or direct links, for example). Since SalesIQ lets us associate a custom name with an IP on a one-by-one case, is there a way to bulk-map them using a list like mine? That way, I won't have to do it all over for hundreds of entries... Thank you.Tag/name a current online visitor (without waiting for a history record)
From what I understand (just started using), I can assign a custom name to a visitor in History. Why isn't it possible to do while they are still online? Say, I know who that IP belongs to and I watch them browse my site but their record is view-only until they leave the site and get listed in History. I have to keep an eye on them, wasting some of my productivity...Reminder: Webinar on how to build Zobots from scratch.
Today, Zoho SalesIQ is all set to host the first webinar of the Zobot 101 webinar series - a webinar on all the basics of Zoho SalesIQ and the Zobot and we want to ensure that you successfully attend. In the webinar, you will learn about: Zoho SalesIQ's efficiency Why do you need Zoho SalesIQ for your business? The Zobot and its capabilities How the Zobot works How it can replace the operators in your organization and so much more. Webinar Details: Title : Introduction to Zoho SalesIQ and ZobotRevamp your institution's admission model with the Edubot!
Students always have numerous questions and they need immediate assistance with respect to that. Assigning a dedicated human staff to address this may not be as effective because human resources definitely have certain limitations and they can only meet with a handful of students every day. In this case, it becomes crucial for educational institutions to improve their student communication process, especially during the admission season. Zobots can remodel your current admission structure and enhanceStars rating disappearance
Hello there! I already sent a message in private to Zoho but I hope I am not alone with the problem so I post my request here aswell. We used the stars ratings system for our customer's feedback and we were really happy with it. It was simple and really precise. It was one of the arguments for choosing Zoho. We then discovered the disappearance of the stars for 3 ugly smileys (yes, I know, I can change that). But it really doesn't go with our company's image, it isn't precise and destroyed our stats.How to change language on demand
I have a toggle button on my site. What i am trying to do is to be able to switch between languages with a simple toggle button. The function works as expected but it does not do anything to the chat button. The language doesn't change. Do i need to refresh the button? Or what is needed to do to accomplish this Here is the code function cambioIdioma() { var checkBox = document.getElementById("toggle-switch1"); if (checkBox.checked == true) { $zoho.salesiq.language("es");Gear up for a series of webinars that will teach you how to build a Zobot from scratch!
Greetings! We hope you are all doing great. Chatbots have revolutionized the way humans interact with computers to get things done. The advances in conversational chatbot technology continue to accelerate, so staying ahead of the curve is crucial! Zoho SalesIQ has developed the highly customizable, integrable, and versatile Zobot that has been designed to meet the diverse needs of different businesses. These bots are receiving lots of positive attention and show great potential for development.Sales IQ add custom field
I am having trouble getting my Sales IQ customfield.add() working. I cannot submit the form. I believe the issue lies in the zoho desk field not linking up. I want offline viewers to select a dropdown menu, then have that submission create a ticket. $zoho.salesiq.ready = function () { $zoho.salesiq.customfield.add({ "name": "Contact Reason", "hint": "Reason for Contact", "type": "selectbox", "required": "true", "visibility": "offline",Double-up your sales, conversions and retention with E-Commerce Zobots!
E-Commerce does not follow a single path. Just like how there are multiple channels you can list your products on, there’s an abundance of ways to make an online purchase — apps, email, social media, etc. This myriad of options can be disorienting to customers if there isn’t one clear route for them to reach their purchase goals. Companies today can use Zobots to eliminate the disorientation and communicate with visitors instantly and resolve their issues then and there. These round-the-clock ZobotsLive Chat APi for Chatbot handover
Hi team Zoho, Is there a Live chat API available? We offer a chatbot tool and would like to integrate with Zoho for live chat (I believe that is Zoho Desk?). One of our clients is requesting the feature so we're exploring the options. The image below indicates the process. The cloud on the left represents the different channels such as WhatsApp, Messenger, Web etc. These channels are connected to the Flow.ai chatbot tool. When the bot is not able to automate the question there should be hand-offWhat's new in Zoho SalesIQ! Product Updates - 2019
Hello everyone, Happy and prosperous new year to everyone on behalf of the SalesIQ team! 2019 has been a fabulous year for all of us at Zoho SalesIQ. Let us take a step back and rewind through the major updates we had last year: Keep an eye on our What's New Timeline and Zobot Changelog to update yourself about the features rolling out in Zoho SalesIQ. Cheers, ElsiZoho SalesIQ Implementation Consulting
I live in California and am a ZohoOne user. I would like to implement SalesIQ but I find It very difficult compared to other chatbots. I'd like to use it if possible b/c it integrates with other Zoho products. Does anyone do this type of consulting? GregSalesIQ's Mobilisten (Mobile SDK) now supports React Native platform !
Hello everyone ! We're excited to announce that SalesIQ's Mobilisten now supports React Native platform. React Native is a cross platform development tool which helps you develop iOS and Android in one platform and take the maximum benefit of reusable code and easy implementation of creating user-friendly apps. Mobilisten is a smooth and simple in-app chat platform which blends perfectly with your business mobile app. With Mobilisten, you can instantly provide support and address your customerIntegration with MobileMonkey
Hi, It would be great to see more user friendly options to build a chatbot in SalesIQ. I have made attempts at building a bot, but Zia does not work in Spanish and I only have very basic knowledge of Deluge. I am using MobileMonkey for a Facebook bot and it is a super user friendly no code platform. It would be great to see integration between Zobot and the MobileMonkey platform. Regards, George Thiess ZoholicMissed Chats
When using "Send Email" from within a Missed Chat in SalesIQ using an organization email - is there any way to get a copy of this email into the Contact in CRM?Invoke JSAPI - Effectuate your own thoughts to trigger an action to the website visitors
“Is it possible to implement my own trigger based on the rules set in SalesIQ”? Yes, now it is possible with SalesIQ. Today I am going to explain about a fascinating feature "Custom Triggers". We may have different types of visitors to our website every day, looking for different products, so how to treat them uniquely in contrast to one another and convert them into our customer. Follow the underneath examples to execute your own thoughts to trigger an action to your website visitors. What Is CustomLooking to build a chatbot connected to salesiq
We dont really have a preference on the platform that is used but I think dialogflow/watson so that it can be deployed over other channels like facebook messenger. Zia skills can be deployed there as well? Requirements: Initial customer contact: Chat with Sales Book a Product Demo Chat with Support Just browsing: Sales chat - Collecting some preliminary information from the lead - 3-4 questions max - will provide these and input requirements. Product Demo - is it possible to embed an iframe in theNeed Help with Sales IQ Zobot. Email me
I Need Help with Sales IQ Zobot. Reply with you quote.Keep missing chat
My desktop and mobile, both are configured to receive any online visitor who has initiated a chat. This was working perfectly. However since last 10 days, I get a notification of miss chat ONLY and do not get a notification when a visitor initiates a chat. Any idea if this is a common problem OR only I am facing. In case only I am facing, is there any ready solution? Thanks in advance anirbanHow to disable the chat widget on specific page on mobile device
Can i disable the chat widget/window on specific pages on mobile devices? Thanks!Chat history: Add E-mail replies and notes to the chat feed.
Hi all, the title says it all. It would save some clicks... Thanks, FlorianIncreasing downtime
Is anyone catching the outages of SalesIQ? The past 3 mornings we have seen the live chat stop working without notice. Customers click to start a live chat and the timer counts down to :01 seconds and then nothing. Our agents aren't alerted about a live chat. We first saw this issue on Black Friday, so not sure if ZoHo is not able to scale with the demand of the season. We contact Support each morning and even getting a response from ZoHo Support takes up to 40 minutes. This is our busiest time ofZoho SalesIQ Zobot updating of lead information into Zoho CRM, and coding problems
1) What is the coding/scripting required to update the lead's data and information captured in that Zobot chat (for example, full name, email, contact number, budget, move-in-date) into our Zoho CRM? Our Zoho CRM and SalesIQ accounts are already connected, but I am unsure what are the necessary scripting/codes that we can input into the SalesIQ script to automatically update the captured leads' information into our Zoho CRM. At the moment, only the chat transcript is sent to our email, and new visitorsHow to Reset a Chat in my own Browser
I am trying to update and test my changes to my Zobot at the same time. However when I make changes to the chatbot and look at them in my browser I can see that the changes have not been applied. For example: my chatbot is currently set to diabled, but it still carrying on the conversation in my browser, even if I close the browser and reopen the site. I've also tried opening the browser in an incognito window, and while this works once, after that it recognizes me and continues the chat withoutAutomate reservations and drive incremental revenue and engagement with the hotel Zobot
If you are a part of the hospitality industry, you know how important customer engagement is. Keeping hotel guests engaged and comfortable has always been an uphill task and this task would be nearly impossible without actually connecting with your guests to ascertain what they would like. The Zobot for the hotel industry completely redefines a hotel’s guest experience by keeping your guests engaged right from pre-booking to post-departure while also helping them solve their check-in/out issues.Could we create custom chat for different-2 page in Zoho Chat
I want to create custom chat in zoho chat. Is it possible?Canned Messages with multiple users at once. Who has contacted who?
My question is when we have multiple agents online at once and they are sending out canned messages to prospects who are online but haven't responded so a chat isn't started yet. How do we know which prospects have had a canned message sent to them and which ones haven't. Is it possible that our agents are all sending canned messages to the same prospect in an attempt to start a chat with them? Thank you, MatthewStatic Chat link and hidden chat sticker issue
We are trying to implement chat into a browser based SAAS product. As we have controls all over the screen, having a always present bubble is not an option, so instead, we want to have a static button in a certain place that launches the Chat. We were able to accomplish that, however, for some reason, we have an area at the bottom of the page, exactly 21px high and taking up the entire width of the page, that is a acting as a link to show the Chat widget (same as the button). So wherever you clickZoho SalesIQ experts are coming to South Africa! Come meet us there!
Greetings! We hope you are all doing great. As a part of our User Group meetup series, we are hosting a series of events in the cities of South Africa, where we plan to focus on teaching you how to synergize your Zoho CRM with real-time engagement using Zoho SalesIQ. What will you take away from this experience? You will learn how to Use Zoho SalesIQ to enrich your sales team with more information, Setup Zobots that can automate the process of lead generation, Increase engagement with smart workflowsHow to suppress/ignore default PARAMS prompt if using Context Handler Function
I am creating a Zobot script using Zia Skills for Lead Generation. This includes an Action that collects some user inputs to give user specific outputs through the Execution Function. For example, the problem goes like this: Once the action is triggered, the visitors are asked few questions. One of the questions is whether they have a appeared for a particular exam. If they select YES (single select input), then and only then are they prompted for that exam score, if they select NO the Context HandlerAdd option to Block IP address range
At the moment you can only block individual IP addresses. Spammers can come from multiple IP addresses which are assigned dynamically by their internet provider. It would be easier and faster to limit them by being able to block an IP address range than entering individual addresses. Best regards, Mladen Svraka Zoho Consultant and Authorized Partner www.mladen-svraka.hrI need to have a bot built....
The bot would be a fill in the blank intro. (Name, phone, last 4 of SSN, reason for contact). I would like this to be during online hours, and another bot for offline hours (Name, phone, email, Call me back or email me back options).Is there a way to add a high priority to chats
I was interested to know if there was a way to set a flag on an account, and if they were to chat in we would be notified this customer is high priority, either with a popup or by changing the chat a different color so it can be distinguished from other chats? If this is not available can you please send this to the devs as a request.Inline chat window instead of a floating window.
Hi, i was wondering if someone could help. I'm looking to build a chat page specifically for customers to chat with us. But i don't want the chat bubble popping up on every page, as a matter of fact i don't want a chat bubble at all - just the chat window installed inline / embedded into our 'chat page' how can i accomplish this? Thank you,SalesIQ add Lead button not working,
Currently trying to use salesIQ and integrate it in CRM, salesIQ was installed successfully, apparently, add Lead button is not working properly, add Contact is working tho. the form for addLead is submitting, and 200 response, but it is not firing, some javascript errors is logging in the console. attaching screenshot of the errors,ZOBOT UPDATION
Need to update the bot as per mentioned in the document. Please reach us with quotation at +91-9836274438 (Tathagata)Next Page
Announcements
Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagement
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Date & Time slots Problem
I am trying to use this Date & Time slots card but it won't late me save it I get the following error what am I missing?Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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