CHATBOT CONFIGURATION AS PER ATTACHED CONDITIONS
Hi, Attached file is the condition we need to configure in bot. As we are not technical person in coding its completely clueless to us and we have tried with our in-house developer also who are facing troubles to configure it as well. Please let us know how can we incorporate this asap. Everyday we are getting thousand of leads on our website , without bot its impossible to handle. Please prioritize my query and suggest solution earliest.Customised Zoho Chatbot
Hi, I have added a zohobot in a website (https://www.shuddhi.com/), but i am looking for the customised zoho chatbot. (file Attached.) 1. First we need visitors name & Phone & Then 3 options.. 2. Book appointment , Visit clinic & Call now. 3. In Appointment - Calendar & Online Appointment booking with the booking notification in users mobile. 4. Visit to clinic - Postcode check or clinic address check & then online appointment in that region. 5. Call Now - Phone Number.Testing to see if operators are busy or unavailable in Zobot
When transferring is there a way to test to see if agents are available first. I know i can use: "action", "operator_busy" -- However, does this test to see if operators are busy and if they are it will allow to leave a message, and if not it will transfer?Zoho SaleIQ not working with NuxtJS
Hi here, I tried adding Zoho Sale IQ snippet to my nuxtJS website but I keep getting the below error widget:1 Uncaught ReferenceError: $zoho is not defined at widget:1Feature Request for SalesIQ
We are absolutely in love with Sales IQ so far. We are in a trial period and I have already been able to generate two sales leads from customers visiting our website while I was playing with the interface. Through using it however I encountered one area I would like to suggest a feature for. I have been initiating the chat contact myself if people have been on the website for more than 30 minutes or an hour. Two of the people who I initiated chat with did not respond, but rather called directlySalesIQ: Company logo always shows
I set my SalesIQ widget to show the logo. Then I turned it off because it looks bad. But it still shows. I've cleared cache, and tried multiple browsers. It's still there.Update time since the user leaves the website
Hi, I have a question about the operation of the display panel of online visitors Can we configure the update time since the user leaves the website? I have verified that the time of update since a visitor leaves the web until it disappears from the panel is 1 minute, I think it is a long time. Can we modify the configuration so that the info is updated faster? Thanks!zoho sales iq and ubuntu
hi guys, app for linux (ubuntu) doesn't work, segmentation fault error at start, probably because is from 2015 and never have been updated since. any way to compilate this source?How to unset visitor name and email in chat window
Hello, I am working on an application where I want to fill in the visitor name and email automatically when a user logs into the app. This works fine. However, after logging out the visitor information should be cleared from the chat window. Since it is an SPA there is no reloading of the Zoho SalesIq JavaScript and the visitor information needs to be unset manually via javaScript. If I try to pass an empty string or null or undefined (like so $zoho.salesiq.visitor.name('')) it won't work. I haveSalesIQ Chat interferes with my website only in Chrome.
Hello, In recent days i have implemented the SalesIQ Chat for support in my website and everything seemed normal until all the popups windows started to close and stopped working but only in Google Chrome Browser. I know that the SalesIQ Chat is the reason of the problem by the fact if I remove the scritp my website works normally. Hope someone can help with this.Associate chat not working
I'm managing the administrator power of zoho one and we have installed sales IQ on our website. I have added my colleague as the associate. But he is not receiving any chats. Can you pls look into the same.[URGENT] salesiq where to stores user input .. when slider value selected..
Example: step 1.Carpet Area Slider ( 100,500,1000,1500,2000) <= User Select ..... Working Step 2. Salesiq get this selected value i.e 1000 now i want to internally salesiq multiply with 3 (1000*3) and return result 3000 to user step3. Your Total area will be 3000 Problem : where this 1000 get stored and how to calculate 1000*3 and from where to get result Note: I have provided screenshot and code of given problem below..Zobot settings
Hello Who could help me, or guide me to make this flow in my Zobot? First of all I need you not to ask me for data to start the chat Welcome message -------- I choose 3 options, only 1 is chosen ---- Option 1 Ask me my name --- enter name. Ask what is the phone? --- enter phone. What service interests me? --- service entry. Attach a file ---- Attach file. Give a message of thanks and then another message with some link and end the chat. (I don't want a lead to be generated). option 2 Ask me my nameZoho Integration Script show response INACTIVE_USER
Hey, I'm having a problem with Zobot SalesIQ Script, especially in the Zoho Integration script section. When i'm use this script : email = answers.get("email").get("text"); crmdata = zoho.crm.searchRecords("Leads","(Email:equals:" + email + ")",0,0,Map(),"zohocrm2"); info crmdata; the info show me response: {"code":"INACTIVE_USER","details":{},"message":"inactive user cannot access the api","status":"error"} So, can anyone help me where i must fix the problem, please?Custom fields
Callback function not working number or text type. Please help how to work for callback function $zoho.salesiq.customfield.add( { "name":"Phone", "hint":"Phone Number", "type":"number", "required":"true", "visibility":"both", "maxlength":"10", "callback":function(value){ alert(value);} });Traffic channel - missed chat
Hi, how could we know traffic channel when messages goes to "missed chat"? Thank you so much for your kind replyUnable to delete de-activated operator from Zoho SalesIQ
Hello; I am trying to delete deactivated operator from Zoho Sales IQ. I get the following error "Incorrect values submitted. Pleas check your inputs and retry."Zoho Sales IQ - GDPR Consent pop up
Hello Would be great if we could customise the consent banner with our branding colours / fonts. Thank youCan time to receive a daily report be changed?
Please let me know how to change. This daily report comes from zoho SalesIQ service.chat not triggering
It work fine during the day but everynight at around 7:30 it's not triggering.. any help would be greatChat bot restart
Hi How can I get the bot to jump back to the start of the script on some trigger from visitor? Thank youZobot does not include links in transcript
I have a bot that will reply to a customer with links: The script has an image and a url attached to the reply. I have noticed that in my chat transcripts the links do not appear? here is an example. In this example -- After Bishop says, "Okay lets check out this support page." A link to the support page is displayed in the chat, but as you can see in the transcript it is not there. Do I have to add the link/URL to a reply so it will be displayed? Bishop Okay lets check out this support page.Visitor Tracking Stopped Working
Hi! We have a Basic Plan of SalesIQ on www.3dcadvegra.com The Visitor Tracking stoped working on 4th of september. We have like 2k visitors/mo so the limit is not excedeed. Also, I verified the visitors tracking code in the website source file and is fine. The live chat works fine In the attached file, salesiq33, I am on the website but shows no visitator. Thanks!Building a dynamic scheduling assistant with Zobot!
We received requirement for a bot that can dynamically generate date-time slots which do not overlap existing event timings in Google Calendar ie., if a slot is booked then it will fade away from the time-slot widget. Bot Requirements: A bot that can: Construct dynamic non overlapping date-time slots Exclude a specific date or week days while generating the slots What does this Zobot do ? When a visitor lands on the site, the bot displays a welcome message and asks for the visitor's namelive chat
Is there any feature or api available so that i can chat with visitor within my site without logging in zohdesk dashboard.Stretched Image Error in Zia Skills
The Zia skills Image was Stretched And Image aspect radio not maintained. I attached a bot reply Stretched image message and Original Image.How can I get Bot to respond based on Customer's Response ?
I am trying to add a bot to my website where before ending the script I want to ask customer if he needs help with anything else. The input type options I am trigerring are YES & NO. I want Zobot to End the chat if the answer is NO, else forward to the chat agent. It's not working, how to do it ? This is the code I have in the context handler. if(!answers.containsKey("morehelp")) { question = {"name":"morehelp","replies":{"Thanks for booking a meeting with us","I have forwarded your request to SidZobot forward to a different department
I am setting up a bot using Zobot -> SalesIQ Scripting. I know that I can use response.put("action","forward"); // This will forward to an agent in the department that the customer selected. However is there a way to have the bot forward the customer to a different department?Zobot follow-up messages
Hi, I'd like to add a feature to my Zobot which would allow the bot to send a second message to the user after a certain period of time. For example, we would display the user with a phone number to call in to. After say 5 minutes, if the user is still on our site, we would want to follow up with something like "Now not a good time? Do you want to schedule a call for a later date?" Is this possible with Deluge?Schedule a call and push visitor data to Zoho CRM with Zobot!
One of Zoho SalesIQ's huge milestones has been the Zobot that was designed to better website visitor interaction, to take over the place of the stereotypical bots and to become the do-gooder when all your operators are busy. This section will majorly focus on providing customers from different business streams with custom bot scripts that they can use for their websites. The post will throw light on a bot that was scripted on Deluge. What integrations have been accommodated in this bot? Google Calendar-Vector file for custom widget icon
Hi, does SalesIQ front end widget support any type of vector files for the widget icon? I am trying to upload an image file, but can't get a crisp quality in png. Any suggestions?I need a bot that fills one custom field
When the visitor opens a new chat, a ticket 1111 (for example) is created at my Zoho Desk. Well, after that, the chat opened pops with my bot. I want the bot to ask "Hello, what brings you here today?" and offer the following options of answers: "Bug", "Sugestion","Question". After the visitor selects one of the options, one human agent picks the chat and continue it. The deal here is that I want the field "Type" at ticket 1111 at my Ticket module (in zoho desk) to be filled with the answer theFrequent crashes very frequently - com.zoho.livechat.android.ui.fragments.ChatFragment$1.onReceive + 456
I am facing frequent issues in production for Chatfragments, please find the attached file #0. Crashed: main at com.zoho.livechat.android.ui.fragments.ChatFragment$1.onReceive + 456(ChatFragment.java:456) at androidx.localbroadcastmanager.content.LocalBroadcastManager.executePendingBroadcasts + 313(LocalBroadcastManager.java:313) at androidx.localbroadcastmanager.content.LocalBroadcastManager$1.handleMessage + 121(LocalBroadcastManager.java:121) at android.os.Handler.dispatchMessageHow to setup Visitor Tracking on a WIX website?
I have conflicting information about this on the web and need to get clarification whether this is even possible on a WIX website (one article said no) and if so IS IT done by adding the HTML APP to the WIX site and then copying-pasting the text over from there?Restart chat bot
Hi, I would like to loop the bot back to the top of the conversation, after a visitor response trigger. How can I do that, please? thanksBuild a chatbot for your automobile dealership business with Zobot!
The Autobot is a self-learning chatbot for car dealers and automotive brands. It uses artificial intelligence to interact with visitors to your dealership website and respond to queries as a customer service agent would. The buyers are not the only ones that benefit from this. The Autobot also streamlines the early stages of the dealership’s sales cycle. This way, it can help dealers drive more qualified buyers into their dealership and closer to the point of purchase. Bot Requirements: InitiateHow to see what company the visitor is from?
I would love to know (based on their IP) what company is visiting us. This would help with our outbound marketing. Of course if someone is visiting from a mobile IP or dynamic IP that can be labelled and we are ok with not being able to know their company, but a lot of our customers are at the office using their corp. internet and from a fixed range of IP's which are public knowledge. There are lots of "lead tracking" / lead forensic analytic products out there but if you had this feature I wouldLeadfeeder Integration (Clearbit way too expensive!!)
Hi, I use Leadfeeder to identify companies on mywebsite using IP address lookup like Clearbit. Is it possible to connect Leadfeeder to Zoho SalesIQ so that you can see the company name? If not, when will this integration be added? Thanks, MattTrack Sign in users
On my website https://culytics.com, users can sign up using Linkedin. The site is built on Ning.com platform. We grab the list of people every week from the website and import them into Zoho Contacts. Question 1 - Can this be automated using Zoho Flow? Question 2 - Can we track these users in SalesIQ as named users instead of id, since they are know on the website? What will it take to create this tracking? ThanksService Interruption: Incident Alert for Zoho SalesIQ
Problem: We are facing a problem with our dependency messaging server. Effects: Customers might face slowness in sending and receiving Messages/Notifications. Our developers are looking into this with high priority. Sorry for the inconvenience caused. Follow the thread for more update on the same. Regards, Elsi.GNext Page
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5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucialIntroducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!
Hello everyone! To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster thanExciting News: WhatsApp Templates is now available on Zoho SalesIQ!
We are excited to announce the launch of WhatsApp Templates on SalesIQ, a highly awaited feature that will take your business messaging game to an all-new level. This is going to help you enhance your communication patterns, while also allowing you toSupercharge your operator productivity by leveraging the power of OpenAI in Zoho SalesIQ
Heads-up: The OpenAI integration is currently available only for users in (US, IN EU, AU and JP region). We will be rolling it out to other regions soon. From complex neuroscience to simple note-taking, AI has seeped through every part of human lives,SalesIQ Chatbots are now available for Telegram!
Hi everyone! We are expanding our Chatbot's support on IM Channels. Happy to launch SalesIQ's chatbot support on the Telegram channel. Our chatbots are already supported on Facebook, whatsapp, instagram and now Telegram joins the party! This means that
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How to Initiate WhatsApp Message on SalesIQ?
I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends me a WA message, I can reply to it on SalesIQ and keep the chat going, perfect.Why there is "Failure" after the "Answer bot" card
Hi, I'm building a Chat bot for my company. I implement the card "Answer bot" and after this card there is the word "Failure", then if I add another card, this card doesn't work. In this case I add the "End" card. Can you explain how to do to avoid thisCustom Roles & Granular Permission Control in Zoho SalesIQ
Hello Zoho SalesIQ Team, We appreciate the functionalities offered by Zoho SalesIQ, but we would like to request a crucial enhancement regarding user roles and permissions. Current Issue: At present, Zoho SalesIQ provides fixed roles—Admin, Supervisor,Contact details when no answer in Chat
Hello, it would be great to have a feature that when no one is answering in the chat for lets say 60 seconds ... the user gets a meesage to enter his email and we can follow up later. Now we can have only prechat forms ... which can loose potential clientsRestrict SalesIQ Account Notifications to Admins
Dear Zoho SalesIQ Team, We appreciate the continuous improvements in SalesIQ. However, we have noticed that all users, including employees who do not have admin privileges, receive certain account-related notifications—such as the recent splash screen
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5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucialIntroducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!
Hello everyone! To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster thanPlug Samples #12: Verify Customer Mobile Numbers with OTP to Avoid Spam Entries
Hi Everyone! Verifying customer information is critical in business to filter out junk data and spammers. Whether it’s lead generation, appointment booking, or any other operation, ensuring quality data is essential for driving meaningful outcomes. AQualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,
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