Ability to ring visitor
As a frequent user to supporting my customers via chat. When a visitor goes idle, It's inconvenient and also doesn't resolve the issue on the chat. The ability to ring the visitor (chatter) to play a sound within the tab window on their computer to remind them that their chat session is still active. Sound played to chatter should be a bell or ring sound I feel this would be a great feature to have within Sales IQ Looking forward to an updateUnable to deactivate New and returning visitors notification on SalesIQ app
Hi, Despite the fact that I have deactivated these options in the setup, I am still getting push notifications and alerts from the SalesIQ app every time there is a new visitor on my Website (please see below screenshot I have well deactivated it, tried reinstalling the app, rebooting multiple times....). It's extremely annoying, I am on a Motorola GS5+ running the latest version of Android. Could you please help me out ?Enhancement: Now you can frame site exclusive trigger and routing rules!
We have incorporated a major change in our Intelligent Triggers, Chat Routing and Visitor routing section. That is, you can frame exclusive rules for every site you own rather than the entire portal. Trigger and routing features of Zoho SalesIQ are said to be day savers. As, without them your operators would be put through a great ordeal handling visitors hitting your site. However, there are still certain factors that you might have to consider. Like, Say you route the web traffic hitting all theKeep tabs on your visitor actions and boost up the lead conversion rates!
Monitoring your visitor actions can be quite difficult unless and until you are as quick as flash. If you go about sifting through the trail of a particular visitor just to figure out what the visitor is doing on your site, you could possibly miss the potential actions that other visitors perform at the very moment. For instance say, they would've set off triggers that you had configured, responded to the proactive chat initiated, but you won't even know. Did you know that on a scale of 10 youGet the privilege to decide the type of fields that you would like to put up on the chat windows!
Not a big fan of the choices that we provide you with, when it comes to the input fields that you put up in the chat windows on your website(s)? Find those fields prompting for name and email address of the visitors every time to be old school? Cool, we have a JS API which would help you guys! Shall we just consider a quick example on how to use this cool API? .customfield.add() Today let's consider two scenarios, Customer support perspective: You run an online restaurant and provide your customersregarding zoho sales iq chat window customization
I want customize sale iq chat window .I want to add phone no box to bedisplayed in chat popup. Plz provide solution.Visitor History Sort
I want to be able to sort my visitor history by most recent, right now it is all over the place. How can I sort by most recent?Sales IQ sort by most recent
I want to be able to sort visitors by most recent so im not sifting through the same ones over and over.Options ain't displaying
As I am a non admin and I have to link my Zoho SalesIq with my Zoho CRM, and I also have the admin's email address and the Zoho DESC key. But however my settings in zoho salesiq consists of only four options which are Operator(s) Company Department(s) Blocked IP's Templates I am unable to find the integration option in my Zoho salesIq How can i resolve this ?? If not how can i integrate my zoho salesiq with zoho crmVisits not showing
Hi, I do have salesiq in both of my websites but lately It is not showing a single record. Can you check on my account?Help getting SalesIQ chats into specific user's CRM module
New user here. I've tried my best to find an answer to no avail. I have six users within a Zoho One account. One main/admin account and five location accounts. I have five hosted URL's each with a unique embed of a SalesIQ chat widget. Each of these chat widgets is associated with one of the five user accounts mentioned above. So location_one.com has a specific chat widget, location_two.com has a specific widget etc. 1. I need the Main/Admin account to see and access all chat sessions, while limitingAny documentation on the bot in salesiq located in settings ?
So i see the option for bots. I also see that it uses deluge as the scripting language. I would also like to know more about the zia coming that shows at the bottom of the page. Will you need to know deluge in order to implement zia or will that be prebuilt and easy to configure? Reason I ask is because i never heard of deluge scripting language till i started playing with the bot. I also see that there are templates you can use. I have been playing with them, but i don't know much about deluge makingSignature Live chat: An instantaneous gateway to initiate chat!
Hello buddies, Today, let's see how to harness the maximum out of Zoho SalesIQ's signature chat feature. Well, let's just quickly delve into the details. Say you send out an email campaign, that discloses all the deals and offers that your customers could avail as a part of the end of season sale going on in your store. And say your team constructed the mail so brilliantly that any customer who reads it would definitely want to come down to your website and buy your products. But back to reality,New website form fields
Hello! We need to add State and City fields in the website form. It would be possible?Never miss out on prospective leads with the spruced-up version of our app!
We have re-furnished the notification system of our mobile app, and to take a look at what we've done, you'll have to upgrade your apps to the latest version available in the market. This is what our brand-new notification system can do From now on, you can choose to be notified every time: A new visitor drops by your website/app (A newbie!) A visitor drops by your website/app again (A returning one.) If you have integrated a CRM application with your Zoho SalesIQ, you'll also know if the visitorIssue after installation of Zoho SalesIQ
After inserting the salesIQ code in our web site, visitors are able to reach us and chat with us but we found the following two issues which need to be resolved: 1. The salesIQ code is inserted in the home page. However, once the visitor has gone to a different page from the home page, when he wants to return to the home page he is not able to return. The screen is white and getting stuck there. After removing the salesIQ code, we are again back to normal. 2. Voice chat is working when the operatorIntegration of zoho chat salesIQ with an AI Tool
Hi, Hope you are doing good. I have a requirement to integrate salesIQ with an AI tool. For that I need to get the every message put by visitor on the chatbox and call the AI tool for its answer and post the answer to the chat box and process goes on. I have checked the API listed below but din't find the relevant items. https://www.zoho.com/salesiq/help/jsapi.html Can you please let me know is this possible. If yes then how can I proceed with. Please share me the needed links and docs. Thanks AkbarMobile Chat Window - Full Screen
Hello, The mobile chat window takes up the full screen, which is highly confusing for most customers! Using a desktop machine, I see the same happens when reducing the browser width to 800px or below. This suggests that it responsive web design, causing the switch to full screen. Can we fix this very annoying behaviour ourselves using a custom css file? If so, can you please let me know how? ThanksCustomize LiveDesk Chat Button
Hi, How do I customize chat buttons. I want to create my own chat-button for person to click. I want chat button to change depending on the status. If offline line then show chat-offline button If online show chat-online button Keep up the good work! -Eric#1 Departments: To group your operators based on their expertise and field experiences
We all know that Zoho SalesIQ has an exclusive section for " Department(s) ". But have you ever wondered what are all the values that it adds up to your business routine? Need not worry, this post exclusively throws light on all the benefits that you'll gain out of using our Department(s) section to segregate and categorize the operators of your firm based on their skill sets, specialization and field experiences. But what's the whole point of the so called "Departmentalization"? Just imagine howSalesiq is down and makes pages go down!
I am paying for your salesiq service and is currently down. It would not be a big problem if all my pages in our site would load. You guys have to do something with your salesiq plugin so when your server does not respondo, let the pages load anyways...alternation of the automation intelligent triggers
Hello! I would like to ask, can a chat window automatically be displayed on a selected page on the site in the period from 9am to 10am. Then, from 10am to 11am, automatically be displayed chat invite on the same selected page? Regards! YanaAlways showing as offline
The widget on my corporate website always shows as being offline, even if i am in CRM or Desk. The only time it shows as being online is if Sales IQ portal is open. Why is this so, when the chat widget integrates with CRM and Desk? Its very annoying having to have another web browser tab open!Different Fields for Online and Offline
Hello, When online we would like only to show the message field in the chat window. When offline, we would like the name and email address fields to show also, and be compulsory. Is this possible please? Thanks.Minimise Icon
Hello, I'd like to change the "minimise" icon to a cross, but cannot get it to work. I've tried: .siq-minimize-icon:before { color: black !important; content: "\e2716" !important; } .sqico-min::before { content: "\e2716" !important; color: black !important; } Any ideas please?Send user specific link to lead/contact to link with salesIQ
Hi there, Is it possible to generate a link to our website that is unique to the user so that when they click on it I can see it is them in SalesIQ? At the moment, if I send a link to them, I see that someone has arrived on SalesIQ but I don't know it's them unless they register for something, or use the chat window. ThanksHow to Show Chat Window Only Particular Page
I would like to ask what we can do to show the chat window on a particular page of our site. And on the other pages do not show the chat window. Do we need some complicated code? Or 5-6 order to complete?Sales IQ
Hi I have around 5 sales IQ account integrated for my application, In one of the account i am able to request other chat person to join or i am able to transfer the chat..... but for the rest of the account this is not possible. Could you let me now how to enable this feature for all the chat users's ? Thanks VikhramList of visitors for 9 hours on day
I want to make a list of visitors to the site for yesterday but not for the whole day (24 hours) and from 9am to 6pm. As our working day is from 9am to 6pm, we want the list to cover only visitors during our working hours. I would be very grateful to anyone who could help! Regards, YanaPrivacy Policy and SalesIQ
Hi there, We use SalesIQ, and so we collect data such as the web behaviour. You said on this page (https://www.zoho.com/salesiq/gdpr.html) that our visitors can opt out of this. I have then two questions: - Is this option to opt out already available? I can't see it - Do you have any recommendation on how to mention this in our privacy policy document? Thanks, TonyAdditional info added to missed Livechat
Steps to reproduce: Start Livechat session Fill in Name, email, department, question. Let Livechat ring but do not answer Livechat then switches to Sorry we missed you! Leave a message and we will get back to you shortly. Add additional information where you left your questions Hit submit. The additional information you added does not get included in the created ticket.Zoho SalesIQ abides by GDPR for a double-checked data protection!
As we are the means for you to procure and process your visitor data, our code of functioning has always been to provide maximum data-security to our customers. By complying with GDPR (that took effect from May 2018), we've planned on protecting yourHiding visitors by the frequency of visits
I would like to ask you if there is a setting that, according to the frequencies of the visitor's entries, hide from the rings? For example, If particular visitor come 3/4 times for 10 minutes.We miss 55% of chats
Hi! I checked the statistics and found out that we miss 55% of chats during the WORKING time however all our users are online and keep the tab open. This is pretty bad. For years the situation has not been changed. I think the problem takes place due to the fact that you rely on browser, and it makes SalesIQ tab inactive after some time. But I am not sure about this. If this is true, then we need a solution to make sure we receive a chat call regardless of the browser activity. AndreyIs it posibble to track users on Sales IQ trought e-mail sents from Zoho-CRM
Yesterday I discovered that Sales IQ is able to track visitors that came from an e-mail sent by Zoho Campaigns. The question is the following. Can I track users that clicked on a link that was included in an e-mail sent from Zoho CRM. If that´s the case: How I should proceed to activate this feature? Thanks in advance. Added: This is crucial for me. Can someone help me with this please?Choose default department by default
Hi, I want to make the department dropdown in the chat window to be chosen, one possible solution I saw in chat API is to use this code: .chat.defaultdepartment(); I tried to use it but it is not working, the option that I passing to it not chosen? Thanks,SalesIQ Chat code interference in Microsoft Edge
We've installed the chat code on our website and it works great. Unfortunately, for clients using Microsoft Edge, the buttons do not animate (i.e. you click the button, it does what it should, but it does not appear to push down.), and client-side form validation is interefered with. No such issues for clients using Google Chrome.Prevent tracking visits from my domain
I spend a lot of time on our website and Sales IQ keeps tracking me as a visitor. Is there any way that I can prevent it from tracking me?Intelligent Triggers can not work
I've written the code for two banners as below, but it doesn't work. If I only use the one of code, it works well. I don't know why. <!-- new Banner start --> <div class="float_layer_hovertree" id="hovertree_float_layer" style="z-index:10001; display: none; position: fixed; top: 185px; box-shadow:1px 1px 10px -1px #aaa; border-radius: 5px; z-index: 10001; width: auto; max-width: 90%; background-color: white;"> <h2 style="height: 25px; line-height: 25px; padding-left: 10px; font-size: 14px; color:Using Articles in Zoho Sales IQ
When using articles in the chat window only articles from one department (>>Settings>>Templates>>Articles) are shown to the website visitor. Is this a known bug? Or is there a way to fix this?Next Page
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Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagement
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.Is something wrong with the visitor tracking dashboard?
There is a visitor that has my own IP that it's been online for 7 + hours and do not dissapears from the dashboard. I had set my ip to do not track. how can I clear that visitor? also I do not get any new visitors to show on the dashboard unless I reload
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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